About the Business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Stood up twice, hung up on 3x and no return call and the crock of a call back... don't hold your breath... all for a screen repair they have to do at your home in the car
Asurion manda telefonos que no funcionan bien se calientan mucho y termina congelando la imagen,,,, hable para reportar ya mas de un mes y no me resuelben nada y ahora ni las llamadas contestan para mi eso es robar a los clientes pagamos mucho y recibimos poco
NO LO RECOMIENDO
They are difficult, slow & expensive. The requirements are worse than filing homeowners insurance claims. Their process takes up to 24 hours, just to review your claim. If you don't have your phone or your computer you are unable to comply with their process. I have yet to determine my deductible. I should have taken the $10 per month and put it in the change jar. The value would have been better
How can a service repair person schedule appointments with an all day wait period for them an not show up multiple times? How are they in business? Please save yourself aggravation. Don't get a warranty through them.
I bought their plan at Walmart, who by the way will bo NOTHING to help deal with them. I bought a TV. It broke after 2 years. Asurion spent 4 weeks trying to frustrate me with no responses and a home visit. Finally after fighting with them, they offered me a 50" $200 piece of crap. They are criminals who do everything to frustrate you then do not pay off. DO NOT BUY THIS SCAM.
I have been with Verizon for over 20 years.
Yesterday was the 1st claim. Now they want me to pay hundreds just to fix a screen. What a rip off! Like a sleazy used car salesman. They don't mind and probably expect people to cancel out after they attempt to actually receive service from this parasite of a company. Go anywhere else for coverage of electronics.
The whole claim process is highly complex and will take many hours(6+ for me) of calls/online-portal and days(3 for me) before you get your replacement device. The process is clearly designed to exhaust you. There's a deductible which was $200 for me where the replacement device was worth $435 retail. Not worth it. You're better off putting the $15 a month in a savings account and go get your phone repaired or replaced by yourself.
I signed up for multi Device protection for my 8 phones through verizon. Used the claims a couple times in the 4+ years and now I need to file another claim and I am denied! I pay the monthly premium to cover my devices(up to 10 they claim) only to have 3 lines that can actually file claims without paying more $$. They have stolen my money and not delivered. NOT HAPPY. We care care for phones and one screen just stopped working. NO COVERAGE! Customer service just told me if I pay more then FUTURE Claims may be covered. Um Nope. Gave you plenty of money to cover a complete new paid in full phone and you wouldn't do it. Not falling for it again. Canceling the insurance immediatedly! Good luck to others who were duped into the family device coverage.
I purchased a Fitbit originally from Fitbit website but it stopped working after 2 years. I had an Amazon gift card I got for graduation so decided to purchase my next Fitbit from Amazon. Being wary of my previous experience with Fitbit, I got a 3 year warranty thru Asurion and sure enough, after one year my Fitbit stopped working. I went online, submitted a claim within 5 minutes and they sent me a shipping label. The same day they recieved my Fitbit tracker, they sent me an Amazon gift card for the retail price of my watch(minus tax). I am assuming they sent a gift card because the fitbit alta HR I had was a limited edition one that was no longer available. I was worried that me not sending in the charger or the original straps(which broke!) would be a problem but it wasn't. I actually ended up buying an Apple watch with the gift card instead and couldn't be happier! So well worth the price of the warranty. And of course, I got the Asurion 3 year warranty to go along with my Apple Watch too which is way cheaper than $70 apple care that Apple offers WITH a deductible of $70! What a ripoff! I am one happy customer! Absolutely in love with my new apple watch and didn't even buy a case for it since I know my Asurion warranty has me covered. Thanks Asurion!
I scheduled and paid a week in advance to have my phone fixed. Was given a time and date. Noone shows to fix my phone nor do they have enough respect to call me and let me know anything! I call and ask what's going on with my phone repair and the rep tells me there phone repair guy way running way behind yesterday and decided to go to his next repair after mine and not call to cancel or nothing. Now they tell me it will be another week or more before they can get to my phone! This is so unprofessional and this is my business phone. They already got my money so they just throw me under the bus! I have been on hold almost a hour to speak to a manager AND STILL HOLDING! UNREAL
My phone fried after falling in water. I filed a claim and received a new phone the next day. My problem is that I paid a $75 deductible. I also paid $27 for a replacement screen cover. Add to that insurance payments equalling $96. I paid $200 for a replacement phone. My phone in the store was $120. I wasted $80. So I dropped this insurance. I'm better off without it.
I have had nothing but problems with this company. I tried to get a screen fixed a year ago. They no showed me three times on the third attempt I got a message from them saying they cancelled my appointment since I wasn't available. I was sitting on my couch waiting for them to show up. I didn't even have the energy to mess with it any more so I just took it and paid someone to fix the screen. Even though I pay monthly fee to have insurance. The most recent issue is I set up a claim today for same day delivery of a new phone because my daughters phone won't turn on. I get a confirmation email saying they would see me today and the time of my appointment and what to do before the appointment. Well it was 30 minutes into my window time so I decided to call. Well guess what they are saying the claim was never submitted! I tried to explain I had to have a phone because my kids need one while I am at work during the day. Well there was nothing they could do except say they would put one in the mail and we would have it in 1-2 days. They also offered me a $20 gift card for my trouble! How about you give me some refunds on the money I pay each month towards an insurance policy. We are leaving for vacation in 3 days. If I don't have a phone by the tile we get back you may hear about me on the news! I would think twice about paying each month for the insurance. Maybe put the money in your own savings account in case something happens!
I am a first responder for an emergency plumbing department. I had my date extended for sending in my old broken phone due to me wanting pictures of my new born son back to my new phone. Verizon was no help during covid 19 and denied to help me even if I gave them both phones to transfer the stuff. Asurion flat out doesn't care about any of this covid 19 pandemic going on and took 300 out of my account with out notifying me, email, text, or call. That money was for groceries for my family and you $#*!ing scumbags took it. I highly highly DO NOT RECOMMEND USING THESE PEOPLE! They are all crooks and litteraly have the worst customer service there is. Jennifer is no help and the supervisor laqueefa was no help at all either blatantly told me its not there problem
This company is the worst insurance company ever! They try everything to reject your claim. And if it's an Iwatch you better forget about it, they would never replace it.
I've experienced the worst customer service ever dealing with Asurion! AT&T uses Asurion as a third party company for replacing phones. They sent me a defective phone that stopped working a day after I received it. When I called customer service to request a new phone, I was meet with excuses and the worst customer service ever! The representatives were combative and very rude! The only remedy to my issue was a $25 that was never sent and a "like new" replace the new phone to arrive 2-3 business days later. I was not compensated for the inconvenience for receiving a device phone or the terrible customer service I received. Asurion really needs to reevaluate their customer service policies and train their representatives to reflect those polices. AT&T should also reconsider their relationship with them as a third party vender! I am extremely dissatisfied with my experience with them!
Obtained the insurance through ATT, paid monthly for many years.
Now cracked screen. Called and THEY said: " No, we don't repair the screen, you need to change the phone with the whole deductible"
Went to ATT and it was a lie, they scheduled the repairment online for me, for a week later at a certain frame time.
Day of repair. End of the frame time.
Called to find out and! NOT COMING! A PIECE (PHONE GLASS NEED TO BE ORDERED?!?!?!?)
What kind of unprofessional and horrible company is this one! I hope ATT changes the company who they do business! Or I will have the same opinion of ATT (not far from this statement)
They are deliberately unhelpful. The website is an absolute mess, the staff will sooner hang up on you then answer a simple question pertaining to the services being paid for monthly. I have been run around for 5 days now! I finally got past the review and was told a phone was sent. TWO DAYS LATER still no tracking number and never received a single email of confirmation. I will be immediately cancelling this as soon as I get my probably refurbished phone. A total waste of money.
Blindly signed for Asurion insurance? On new Verizon phone some years ago. Phone damaged in auto accident. Tried to make a claim for two days and never made contact with Asurion to file claim. With some thousands of employees they apparently have none to field phone calls. I did get a text by using FB Messanger but never a dialog. Verizon, my carrier apologized numerous tomes but did not have a phone for Asurion either. They are overrated at 1.02 stars. The worst customer service imaginable.
They just keep making me jump through hoops to get my replacement even though it was approved over a month ago. 2 months total time and still no replacement product. Their buisness model is to frustrate you until you go away. Complete waste of money and time.
Spent an hour on the phone with some dumb millennial and my new phones were never ever shipped! In the past it's always hard to get through to talk to anyone. I hate their guts!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members