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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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California
1 review
0 helpful votes
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Awesome sauce
May 13, 2023

Wonderful service as always! Fast and easy process to get your phone

Date of experience: May 13, 2023
Colorado
1 review
0 helpful votes
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Surprisingly Quick and Highly Efficient.
August 9, 2023

The turn around point for my phone to be done was surprisingly fast. Great service

Date of experience: August 9, 2023
California
1 review
0 helpful votes
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John
February 16, 2023

Service was fast along with tech being very knowledgeable.

Date of experience: February 16, 2023
Maryland
1 review
0 helpful votes
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EXCELLENT SERVICE!
August 13, 2023

Awesome experience at this ATT store. The tech is very helpful!

Date of experience: August 13, 2023
Hawaii
1 review
0 helpful votes
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Thank you for your help
August 13, 2023

Extremely satisfied and customer service are very happy to assist you

Date of experience: August 13, 2023
Ohio
1 review
0 helpful votes
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Wow!
May 14, 2023

Had a great experience and expectations were exceeded!

Date of experience: May 14, 2023
Arkansas
1 review
0 helpful votes
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Tablet
November 23, 2022

My tech was so helpful and very informative! She helped in less than 5 minutes.

Date of experience: November 23, 2022
Florida
1 review
0 helpful votes
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Thank you Jessica!
November 22, 2022

Email issue resolved in a few minutes. Great communication…thanks

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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Cell phone replacement
November 23, 2022

I am grateful for the assistance provided. Always very courteous and patient! Thank you!

Date of experience: November 23, 2022
Florida
2 reviews
0 helpful votes
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Very polite and professional
February 20, 2023

The gentlemen that came were very courteous and fixed my issue quickly.

Date of experience: February 20, 2023
California
1 review
0 helpful votes
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Very Happy Asurion customer
November 22, 2022

Very easy on line setup for a 75 year old man, that's not tech savvy.

Date of experience: November 22, 2022
Florida
1 review
0 helpful votes
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Prettyp
November 23, 2022

58 Inc sharp not working n had no voice or pictures black screen

Date of experience: November 23, 2022
Missouri
1 review
0 helpful votes
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Samsung phone
May 16, 2023

The representative did a awesome job assisting me in getting my claim filed quickly.

Date of experience: May 16, 2023
New Mexico
1 review
0 helpful votes
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Great
December 22, 2022

Easy… deductible was too high. That should come down

Date of experience: November 22, 2022
Rue L. Asurion Rep
over a year old

Hello. We appreciate your feedback. Our deductibles are only a portion of the retail cost of your device. Pease let us know if we can assist any further. -Rue

Connecticut
1 review
0 helpful votes
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Excellent experience when making a claim.
November 23, 2022

The process was very simple.The Staff is really nice.

Date of experience: November 23, 2022
Nevada
1 review
0 helpful votes
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Easy Claim Service
November 22, 2022

Easy like Sunday morning, fast response and the claim was approved almost immediately

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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Fast & Easy
August 14, 2023

The best experience I have ever had processing a claim. Very fast & easy.

Date of experience: August 14, 2023
Texas
1 review
0 helpful votes
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Insurance
November 21, 2022

I would recommend this to anyone that is interested in Verizon Insurance on their products

Date of experience: November 21, 2022
Pennsylvania
2 reviews
0 helpful votes
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Asurion is the Best!
August 14, 2023

My experience with Asurion was so good, I really appreciated what they helped me to accomplish.

Date of experience: August 14, 2023
Texas
1 review
0 helpful votes
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Great Representative!
August 14, 2023

The representative that came out to our house was very professional, friendly and helpful.

Date of experience: August 14, 2023