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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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If you have children & grandchildren, having a protection plan is a must. I purchased a protection plan after purchasing game consoles for my twin grandchildren. After a few months, one got wet and became disabled. One quick chat with Asurion and my worries were over! Repair, labor and shipping all free! It's worth the purchase!
I received excellent customer service from the representative that I talked to file my claim. She was very helpful, caring and assuring! In fact she actually filed my claim for me.
I had a cracked screen on an iPad that I purchased for my granddaughter for her 12th birthday. It was engraved w/ her name and I didn't want a replacement.
I received the return box for the repairing on Tuesday. I sent the iPad in for repair on Wednesday and I received the repaired iPad back on early Thursday morning. INCREDIBLE!
Asurion handled the issue fast and easy. Only took a few minutes of E-chat to resolve. Great service!
This agent was awesome but we did not resolve my issue but that's not on her end and so my end I guess so she is to be recommended as awesome and excellent very patient
Had a TV that was covered by Asurion protection plan that died. I went online and chatted with Hoover. Within 5 minutes, I had a service appointment that met my schedule. Excellent and timely service. Very courteous. Keep it up!
I had the best experience ever in speaking with Asurion Home+ this morning. The agent truly went above and beyond helping me without even knowing i was a first responder here in Oregon overseeing the fire clean up and recovery efforts, already a lil stressed at being over 3,500 miles from my family for such a long time. After speaking with her, i felt relieved
Buying protection for your merchandise is very helpful and very satisfied with asurion. Thank You
My claim was easy fast and better than expected! It's a good service to have on your phone if you have the family plan.
I've given out my phone number, carrier, and my name. I was worried about someone being able to hack my account. Edward eased my mind that the security prompts that I have installed will stop that from happening.
The representative was very easy to talk to and helpful with my issues
I opened chat with a customer service representative named Rejoice and she handled my claim within 5 minutes. Stellar customer service.
My issue was handled in a very polite and professional manner. After going round and round with the company that made the product experiencing frustration and empty promises dealing with Ricky was a pleasure. My husband always recommends purchasing insurance. Now I understand why.
Great personnel to deal with / I get and extended warranty for almost all products I purchase and Asurion has always been an excellent organization when it comes to claims - they have always been professional, knowledgeable, and courteous. I will not deal with any other organization when it comes to extended warranties.
If you get multiple devices stolen at the same time they don't cover your stuff! Probably the worst part is I've had this insurance for probably 5 or more years and never used it. Now that I actually need it they don't come through. After you jump through a bunch of hoops.
I had questions about security and was given the app to go to for all the security for my phone that I would need. It was quick and easy. Also, the Rep, Mali, was wonderful and friendly.
My experience was quick and easy with no hassle. I would recommend this plan to family and friends..
I had an issue with a projection bulb and did an insurance claim on the bulb. Asurion sent me a printing label to my text message but the printing label link wouldn't work, so I contacted them again online and they generated a new printing label and it was sent to my email address. It was a simple process and didn't once have to get on the phone and go through that nerve wrenching process.
All expectations were met in a fast timely manner. The best phone insurance I've ever had.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about your devices being stolen. We are here for you. You can file a claim directly at www.phoneclaim.com or calling us at 888-881-2622. -Rue