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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was trying to do a claim in the website by myself, unfortunately I had some issues. Then I tried in the chat, the assistant Wilson help me a lot, made it easy, very nice and respectful person
Ashley was a delight to work with! She answered all my questions and got my phone activated. If I could give her a million stars, I would! I could tell I was actually talking to a person and not a machine. She was witty and funny. How many times can you say that you are happy to chat with support services? If they are all like this, I wouldn't mind at all.
Associate Vickie, did a great job helping me backup my old phone to iCloud. The directions were simple and fast! Go Vols!
Reporting my phone stolen and delivered the same day is as good as it gets.
Good very good I like this it is, so go to have this
Asurion has always been a very easy and convenient company to work with. Their support on the front end of a claim, timely delivery of replacement equipment and support on the back end of a claim to set up a new device, deactivate an old device, etc. is top-notch. Highly recommend utilizing Asurion for your mobile device insurance needs.
Needed help to lose a robotic random notification. Got it... my helper was so clear and patient. Any issue I've needed help with has been resolved each time
Good customer service on a scale of 1-10 with 10 being excellent I rate the service a 10.
Amanda and Verizon did such a great job walking me through the steps to transfer a new device to my account. I now have 11+ devices through verizon because they are so great. Thank you Amanda for your patience!
From my call to the 800# for service throughout the repair completion, everything was handled perfectly. Communication was excellent and from parts ordered, delivered and service technician completing, we were very satisfied. Recommend.
THIS IS THE WORST INSURANCE COMOANY FOR CELL PHONES AND ON MY BOOK THEY ARE SCAMMERS THAT DO NOT WANT TO PAY AND LOOK FOR EXCUSES NOT TO PAY, LIKE CLAIM8NG THAT ONE PHONE IS NOT REGISTER. SUPPOSEDLY YOU CAN NOT HAVE MORE THAN 3 CLAIMS PER PHONE PER YEAR, BUT THEY THEMSELVES DO NOT KNOW THE RULES OR PLAY IGNORANT AND EVEN SUPERVISORS WILL TREAT YOU LIKE YOU ARE THE IGNORANT.
Sheree with my technician and she was awesome. She was able to take the opportunity and resolve my voicemail issues efficiently and professionally. Very refreshing in this day and age. Not sure what you pay here but she deserves a raise
I've been dreading the process of filing a claim, but to my surprise it was very easy and quick.
They were simple convient and fast! I JUST COMPLETED and submited my claim so we shall see how smooth it goes from here
Quick and easy filing claim. I had a iPhone 6 Plus and they replaced with a regular iPhone 11. Would be better if you could get a replacement that is size comparable to what you had, 6 plus had a bigger screen then basic 11. And to be honest, the $125 deductible seems high when I've been paying $8.99 a month for "insurance" on 3-4 phones for 10-12+ years and only having 1 other claim. There just doesn't seem to be any advantage for being a long term client with AT&T. I understand the insurance is from a 2nd party, prob owned by AT&T but don't know for sure, but you'd think being a client since the Alltell days and having AT&T internet you'd get some kind of customer loyalty benefits. Again I understand this is about the insurance experience however I felt the need to express myself!
We signed up for Asurion protection. Our main reason was to have extensive photo storage and customer service assistance with our computer products. Those services have been excellent. But in addition to this, we had a couple of accidents with iPads. It was such a relief to have Asurion fix these problems and get us up and running again. I highly recommend this service. We are fortunate to have this coverage.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dennis, I am sorry to hear your experience has not been the absolute best. We do sincerely appreciate your patience as well as your feedback. If you find you do need additional assistance, please feel free to reach out to us directly. We are here to help. -Ari