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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The online service is a little harder to work with. Making a call was perfect, quick, fast and clear. Calling the samsung store is a waste of time.
I paid for insurance on a note 10 plus not a style 5g 2022. I don't car that it's upgraded. Been pay insurance threw you guys for 8 years. I should get the phone I had OR better. Not worse
I highly recommend Melissa if you are having issues she knows her stuff and if she can put up with me she can help anyone. Hahaha
Easy to file the claim online. My new replacement phone is on the way.
The policy did not c9ver the protect8ve case however.
My experience working with texting to resolve an issue with my TV was awesome. The Tech who responded was very courteous, professional, extremely patience and explained his plan that resolved my issues in language will understandable. He has no idea that I was an extra older adult and not tech savvy. This gentleman deserves to be commended for outstanding and exceptional communication resulting in awesome public relations! Please thank him again for assisting me!
My light controller stopped working and Asurion made it easy to replace it quickly. No long waits on hold.
TV stopped working used the Home+ plan. Big mistake, Had an older 32 inch Samsung series 5 1920x1080 was replaced with a series 4 1280 x 720 made in 2017. Sent in the claim to repair or replace. They decided it needed to be replaced. Local center never even looked at it. Cost me the 99 dollars plus the 27 dollars I pay total every month. Could have gone to Walmart and purchased a much better TV built this year. Waste of money when it comes to TVs.
As a follow up to Asurion response. I took the issue to the second level in two different departments with no help, no ability to refund the 99.00, no ability to return the TV for the one I should have been sent, no ability to help me in anyway is what I was told. Was actually told by one department that it was my fault that I should not have taken delivery of the TV. When it was sitting on my door step when I got home and called as soon as I noticed it was in no way a comparable TV to what I had
My security issues were solved instantly. In just minutes my iPhone security system was restored to give me back my confidence in protecting my personal information. Plus, I learned of all the options available to protect all my electronic devices. TYVM.
I called about my digital secure coverage. I'm not great with computers or phones and Viola walked me through everything. It was easy and no stress, so I'm a happy camper!
I usually never buy extended warranties. Very easy to submit claim/few minutes. Approved immediately and will get mailing label from Asurion shortly. Got it just now! Will send product to Asurion and, upon receipt, I'll get an email e-giftcard for the full purchase price. Thank you God and Asurion!
Asurion is wonderful! My husband is pretty clumsy with his phone! Lol When he works on our vehicles or anything, he puts his phone in his pocket or even on the tire of the vehicle he is working on and forgets about it! He ends up running over it, rolling over on something with it in his pocket, etc! Asurion has helped us with a replacement phone each time. Their website is very easy to use! I would recommend them to anyone with a phone!
The 3 times ive used asurion it has been the easiest process I have ever been through. Both over phone on the first time and on the app the 2nd&3rd time I've used. No questions asked and I received replacement both times in less than 2 days. Highly recommend getting asurion as preferred insurance on phone plams
When given the opportunity to purchase an Asurion protection plan, I will every single time! Easy and quick claims response, friendly and knowledgeable staff!
I wasn't receiving emails from my Verizon mail app as of 230 pm yesterday. The tech Joaquin who I was messaging suggested getting the Microsoft app for my Microsoft email. Added it and wallah, my emails flowed into my app and now I am a very happy customer! Thank you very much!
No issues while filing my claim. Now just waiting on my replacement!
All in all not a bad experience just wish they offered the opportunity to upgrade instead of getting the same crappy phone
What a pleasure to have had Karen as the right person to help. I appreciate it alot
I received my new iPhone on Tuesday night. I waited till I was "fresh" on Wednesday to start the change over from my iPhone 7 to my new iPhone 14 Pro. I think that I was in contact with 4-5 techs over the last 2 days. Everyone was good, repeating back to me what I was asking for and then helping me march forward with the transitions. My iPhone 14 had an especially difficult to change over. Everyone was very nice.
The text claim process was quick and to the point. No time was wasted and responses were speedy as well.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about this issue! We usually replace with a comparable or same value model. If this was not the case, we are here to help!