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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My issue was handled professionally, and very quickly. The person I was speaking with was knowledgeable, and in a matter of minutes my phone was usable.
Ronaldo helped me file a claim for my sons phone. I didn't have access to the IMEI number and he helped me through the whole process in contacting Apple to retrieve it. He waited patiently on the line while I got all the info he needed to process the claim! Wonderful customer service! Would highly recommend!
Many times over the years I've bought the protection program but never needed to use it, but boy am I thankful I did this time. The first time I used the HP OJ Pro 9025 it broke. The protection plan person was wonderful in handling the situation and getting me the label for returning the product. I hope the rest of the process is as easy and stress free.
Micro Wave was making noise and smoking. Service Tech(s) on first call discovered that wiring was defective (bare wire) New parts was ordered. At the next service call. It was determined that the new replacement parts were also defective (bare wire). Tech again ordered new parts. Third service call - part were determine to be safety to install (NO Bare Wires). Tech(s) installed the new parts and tested the Micro Wave which operated correctly. Tech(s) was very professional in their service call(s) and answered all our questions. A 10+ out of 10 perfprmnce rating.
I am elderly so I am always nervous when I need to go online to deal with a problem. Abigail made me feel so comfortable and her instructions were very clear. I could not have asked for anyone any more helpful and nice.
So glad I paid $20 for a 3 year insurance plan for my son's gaming chair. He uses it every day, so 2 years later when the main spring broke, causing a giant hump on the seat, it was quite uncomfortable to sit on. Called Asurion, uploaded a few pics along with the receipt, and had my check the next week for the full amount. Will definitaly take insurance on the next chair with them:-)
I had 2 products break at the same time. I got full refunds for both of them so I could buy them again to replace them. The tech support was amazing and it didn't take more than 30 minutes to get my claims approved. Great work!
The chat technician was extremely helpful and quickly started our claim for a TV failure. Hopefully the rest of the experience is just as good.
The technician that came to our home was extremely knowledgeable about our refrigerator and solved a minor problem in minutes. We are very happy with the service technician and his ability to quickly resolve the issue.
My clothes drier seal on the door came loose and they got it fixed quickly. Very pleased AAA+!
After a brief power outage my printer wasn't connecting wirelessly anymore. The HP app seemed completely futile in solving the problem with the virtual assistant that just put me in an endless loop. When I pulled out my receipt and original HP paperwork I realized I had purchased the technical support from Asurion which I had totally forgotten about. I was able to solve the issue within 5 minutes. Super easy! Totally worth purchasing for saving my sanity lol. Will be reaching out to them with any future problems right away.
The moment I'm very happy I am wait to claim final I hope that They resolve my problem. That moment I'm very happy with you!
I was having a bad day but was made better when I was able to chat with Amy. She made sure to help with my issue. I can hopefully resolve my problem soon.
Tech came and installed the parts provided and it now seems to work (it's only been a few days since repair)
I had a very easy professional polite courteous person to help me out every time I need to use this service I recommend to anybody who takes their equipment seriously for me is fishing definitely spend the money get your protection plan it'll be the best money you ever spent no hassle no worries no trouble problem resolved each and every time awesome job I love that I did this!
Very easy was understanding. Each question was able to get. I would like to do this way next time I have and issue.
Natasha assisted me with excellent customer service this am. I was in good hands and she even made it a little more personable by seeing how my day was going while we waited for the updates. As I was juggling work while trying to make changes with her she waited patiently and understood I was trying to multitask. Very good service to use when something needs to be done and u can't talk on the phone!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members