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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Being very not tech savvy, I really appreciate Asurion's assistance. I waited weeks to reach out, hoping my printer would magically get its act together, unplugged it and restarted my laptop over and over. Carlo fixed it in two minutes. Thank you, Carlo!
Just like to thank Assurion for there help on replacing damaged phone. Very courteous on the phone and prompt to deliver today the same day my sons phone was damaged. Thank you so much! Blessings
Asurion kept in touch with me, I felt sure that they would cure the problem.
We have had Asurion plans to cover several different items (phones, dishwasher) and they have always been excellent in fulfilling their end of the warranty.
Tia was awesome
Very knowledgeable and quick great service by her thank you
I filed a claim and it's three weeks later and no service yet smh. They don't hesitate to get my money monthly but they have given me nothing but broken promises and a headache I just can't understand. I have called about 5 times, this is the worst service I've ever encountered.
I contacted tech coach via chat and Duane answered all my questions-even the stupid ones and guided me through solving my issues!
Quick and easy phone replacement! It took less than 5 minutes to complete request. Definitely worth the coverage.
My teenage daughters phone has a black screen. I contacted Asurion for warranty replacement. Was bery easy to do. I answered a few questions and was approved for replacement. Im grateful!
Easy quick and too the point thank you for making it so
Jasmine our tech was super helpful and extremely efficient.
User friendly and friendly. No one was rude.The last person I talked to was the best. The person I I talked to made me feet comfortable.
These people really know what they're doing. They're always very helpful and and very professional. They have bailed me out several times. They're one of the best reasons I stay with Verizon because they're always available to help when you need them.
They were too quick to replace my phone once the deductible was paid. The tech that delivered the phone stayed to help me activate the phone. I really appreciated the help.
It was complicated getting the different addresses correct, but I understand
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Madeline. We are definitely sorry for the trouble you have encountered. This is not the experience we want for you. We are here to help you. Please contact us to assist you. -Rue