Asurion

The Asurian person I talked to on the phone said I should get a new phone in the mail in 3 days but it never came I think because I declined to buy additional insurance that she was aggressively trying to sell me. After the 10th time she tried I spelled it out to her that I was not interested in extra insurance. She then didn't send me a new phone and had to call back to the same aggressive sales tactics. The company is a scam.

My phone and wallet were stolen so I don't have access to anything. They told me that they were going to be coming to my house anywhere between 5-7pm. DID NOT SHOW. DID NOT CALL. It was 7:30pm and I called them to find out that they put "notes in their system" that they could not make it. Then they proceeded to say that they will have to ship my phone. I have currently been without a phone for 4 days. The lady on customer service said for herself that there is always a problem with the drivers not delivering the items on time. I am extremely frustrated. I have to use a phone for work, it is not ideal to go almost an entire week without a phone. These people suck. Did not offer me a refund, still had to pay the same amount of money AND MORE for FedEx shipping

WOW, Mack was 100% the best customer service representative that I ever had. He helped me finish a claim that I had filed months ago struggling with lack of communication & help from AT&T. It didn't even take that long to do with his helpful guidance. He also was very helpful with information that I did not receive from AT&T about the deductible that I have to pay. He was so kind & patiently guided me through the steps that I tried to fo before & wasn't successful at until tonight so I can't thank him enough for his help. I wish I could get that kind of service from other customers service representatives & other companies!

Thank you kindly,
Miss Jody Majka Alexander

They have been good in the past at replacing phones. This time, my Pixel 3 kept going bad so they paid for a phone.

But they have a very user unfriendly system. FIrst you file online and then you can't complete the claim online - you have to call. Of course, my phone isn't working. I borrow a phone and during the half hour wait, they keep saying go online. And whenever I go online, they say to call.

When they finally got me, they said I had to send my old phone back within 10 days or I wouldn't get the reimbursement for the phone they said to buy on my dime. 7 days later, they didn't send the replacement, so I had to call and they were.

Very frustating system, and they won't let me leave reviews.

Assurion website and the initial support person clearly explained the process. I received my replacement phone within one day, fedexed to my vacation home in a rural area. The process of setting up new phone was a little frustrating since it assumed I had the old (lost) phone and I had no phone to call for support (I used by I watch which was running out of battery and the tech called me back a few times). Eventually I used the onlline support did get it resolved and my replacement phone is now working.

They make it so had to follow through with a claim it takes FOREVER! They completely Suck!
Its like a 5 step process everything taking days to do, I believe they purposefully make themselves useless so you don't follow through with claims.

I fear my ADHD had gotten the best of me- I found myself in the kitchen flipping a second quesadilla; all at once, it came back to me: "I was chatting with the Asurion guy!"

He was patiently awaiting my return. I considered asking, "are you AI, Patrick?", but I knew this would only spoil the sensation of magic and gratitude, because AI need love too.

Thanks Patrick and Asurion for a process so easy, an ADHD person can cook two quesadillas and file a service claim, and get it all done within 10 minutes!

-PardiFowl

Starting with our Verizon cell phone almost 20 Years ago, we have purchased Asurion protection whenever it was available, because we learnt very early how valuable it is.

So far we have been able to get our cellphone face glass and tabled face glass fixed, twice had our rhoomba irobot vaccuum cleaner battery serviced, and now our Hamilton Beach food processor problem addressed

The Asurion purchases have more than paid for themselves and the biggest benefit to boot is the peace of mind that came with it!

I received excellent customer service from the representative that I talked to file my claim. She was very helpful, caring and assuring! In fact she actually filed my claim for me.

I had a cracked screen on an iPad that I purchased for my granddaughter for her 12th birthday. It was engraved w/ her name and I didn't want a replacement.

I received the return box for the repairing on Tuesday. I sent the iPad in for repair on Wednesday and I received the repaired iPad back on early Thursday morning. INCREDIBLE!

The service is complet and utter GARBAGE. Submiting a claim requires you to jump through a million hoops, thry always find a way to not honor the claim no matter what the device is or when the device was damaged and all they care about is keeping you paying for the next month. No true solutions to any issues. They claimed they couldn't see the serial number on my smart watch. I asked if they had access to the photo I sent with it and they hung up. Do not waste your time or money. Total Trash.