Asurion

Absolutely terrible service. Tried to call because my 2 tear old Costco Hisense TV would not turn on - I had purchased a addituonal 3 years of warranty from Costco, which was apparently provided by Asurion. I waited for an hour on the first call to Asurion and finally hung up. Called again later and was able to connect with someone within 15 minutes. She did nothing to diagnose the problem - simply said someone would call me back in 3 days. Waited 5 days and no one called back. Called again, connected quickly, and after describing the issue was told I was being redirected to another department. Message from the other department said that they were closed and to call back the next day. Called the original support number again. This time I was told I would receive a call back in 2 more days. I don't expect I will. Bottom line - the Asurion warranty is worthless. Shame on Costco and any other retailer who uses this service.

Andrew does not know the difference between a pop-up and a text message. When I asked to speak to a supervisor he replied with the supervisor wants to know what you want to ask him. My reply was I would like to know the supervisor's first and last name. Andrew transferred me back to the general queue.

They asked me to upload same documents multiple times. After 8 days and uploading pictures of the product multiple times, they denied stating I did not upload the documents. They want to retain you as a customer just to get monthly subscription. They use Ubreakfix to get new customers. Worst experience ever. Get direct extended coverage through Costco/Dell/apple etc.

The representative, Chris, who I dropped my phone off with this morning was extremely friendly, professional & accommodating. I appreciate his promptness, reassurance, communication & the speed at which he repaired my phone. He told me it was a difficult repair & would take approximately 4 hours, so I agreed to leave the phone with him. Within 4 hours, he text my alternate number to let me know it was ready to be picked up. As someone who has been in customer service for over 30 years, I was extremely impressed with his level of customer satisfaction! He's a keeper; give him a big fat raise!

DaphneLynn
1month1day.com
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I dropped my Apple Watch 9 about 2 months after I got it and Broke the back where the magnetic charger goes. Set up the exchange with Asurion.
Spoke with Shaquan, (hope I spelled his name right) and he was beyond helpful. I'm not tech savvy at all and he was patient and very personable. It was nice talking to a stateside person. There were no awkward delays in conversation. It was like I was talking to a friend who was helping me fix my watch. Walked me through all the steps, answered all my questions, and was very knowledgeable of my device setup.
Don't know how to even begin to sing his praise. Y'all got a good one in him.
Thank you Shaquan!

Each time I had to call into customer care, the wait times were very short, and each agent was extremely polite and to the point and thorough. Also, given my circumstances in needing a replacement phone, each agent was perfectly sympathetic and understanding. The friendliness and professionalism was *******% consistent between each agent. ( I had the pleasure of speaking with Rodney, Nicole, Melanie, and Simon)

Thank you guys for everything and helping we complete this process!

I had a little trouble on the website, so I used the chat box to get my claim sorted out. The person who helped me was named Maria, and she was great! She was able to submit a claim on my behalf to Guitar Center, and in a matter of 10 minutes, I had an appointment booked to repair my guitar. Super grateful for Asurion, and would definitely recommend for anybody else!

Blindly signed for Asurion insurance? On new Verizon phone some years ago. Phone damaged in auto accident. Tried to make a claim for two days and never made contact with Asurion to file claim. With some thousands of employees they apparently have none to field phone calls. I did get a text by using FB Messanger but never a dialog. Verizon, my carrier apologized numerous tomes but did not have a phone for Asurion either. They are overrated at 1.02 stars. The worst customer service imaginable.

Kelsey was my tech and she was amazing! She answered every one of my questions as well as sending me links for me to review the information in greater detail. Even though I didn't make a claim this time, she did not get irritated with my millions of questions.