Asurion

I contacted Samsung about an issue with the ice maker on our fridge and the Asurion team contacted us the next day to schedule a tech appointment the following week (and this was during the holidays!)
Communication was fantastic from start to finish. Kept us posted when the tech was running a bit late and then the tech called us 20 minutes before arriving to let us know he was on his way. Service on the fridge was quick and efficient. Fixed the problem in no time. Highly recommend Asurion!

I paid $250 for a replacement device less than a month ago as we all know when you file a claim you get refurbished phone. Well the screen has ink spots all over it that is only visible in the sun instead of backing their product warranty they filed another $250 claim. Which is a joke. Customer service is a absolute joke!

Never ever buy insurance with this company. I lost my phone one week ago and trying to claim my device replacement. This company provides false and misleading information to me and giving new excuses every time I call them as they don't want to give the claim. Very Very disappointing and $#*! company.

Have never had an easier insurance claim for anything. Painless and had the replacement phone within 24 hours. The first time it was delivered by someone who helped set up thr new phone. For the second claim, I requested it be sent to me and i received it asap. Super easy and painless.

Excuse after excuse, they kept me calling Comsumer Cellar, finally a supervisor from Comsumer Cellar called them with me on the line, all we got was more excuse's.I was told at one time they stopped making the phone I had, so they would give me a refund, that never happened. Even the supervisor from Comsumer Cellar tried to reason with them but did no good. These people are liars and crooks.

I went in because my son cracked his screen. I had a warranty through AT&T and Asurion was the place to bring my phone. The gentleman who assisted me was very kind, knowledgeable and made me feel like my son's phone would be able to be fixed. His phone was fixed way before they said it would be. It looked like it was never broken. I completely recommend them and their services. Might be bringing my son's Nintendo Switch in to get fixed by them next.

Sarah was extremely helpful. She went above and beyond to assist me with what I needed. She exceeded my expectations in every way. Thank you so much Sarah you are absolutely amazing.

Initially, I was reluctant to purchase the insurance through Asurion. The technician who came out in response to my service call, convinced me on the benefits of the insurance. When my TV went out, I had no choice but file a claim. From the beginning of the claim process til the arrival of the replacement TV, everything was easily processed. There were no long wait to speak to a rep about my issue nor was there a long turn around time before my replacement TV was at my door. I have never experienced such excellent customer service. Way to go Asurion! You are the real deal!

I have now made 14 phone calls, and spoke to over 11 different people, including a supervisor, trying to remove a Home+ plan that was added WITHOUT my permission or knowledge to my at&t bill. Seven times I was told it was cancelled. The supervisor apologized. Today? My bill is at $200 and there is multiple fraud charges I did not approve. Yet Everytime I call, they still try to sell me more stuff while in literally screaming no at this point, flat told them I don't even have the money even if I wanted the plans, they do not care. No matter how many times you call they will not cancel the fraud charges THEY made. Most unprofessional, fraudulent, uncaring con artist "company" I've ever had the displeasure of dealing with. I would literally bust all my devices with a hammer before I signed up for ANYTHING with Asurion again. RUN!