AsurionReviews 12,832

I really like asurion but should be more carefull or more training con customer servise (by phone) some times i call with 5 person and nobody solve nothing

Easy experience setting up my new device. The entire process was smooth and painless.

Was having a really hard time submitting the claim on myself spoke to a customer service representative and he gave me five star service

We had a lovely young man from Benin to come and fix my telephone and he did such a great job quickly efficiently we are very very pleased

Melissa in North Carolina was so helpful she talked with the technician made sure they had the piece to fix my phone.

Had a insurance replacement that needed activated and very easy experience

Marian did an amazing job walking me through the process of erasing info on the phone I have to return! She made it so easy! I truly appreciate all of her help!

My tech made setting up my iPad so seamless. Hadai was very knowledgeable and courteous

I'm not a chatter and I received great guidance throughout the process

I have purchased several plans over the years, and have made two claims. Claims took no more than 10 minutes from start to finish (I called Asurion).

I reached out via chat just to get help finding my insurance so I could file a claim on my own. Not only did they easily find it but they filed the claim for me and had it approved. All in under 10 minutes. I'm grateful I was able to get it figured out via chat and didn't have to make a call with 3 kids running around.

I had gotten an email to check my phone's battery health, which wasn't so good. That lead to contacting Asurion, which lead to a tech coming to my house 3 days later to replace my battery. He was very nice and very knowledgeable. It didn't take long. Soooo convenient. And free! Wow. I didn't know this was even a thing. Love it! Thanks AT&T and Asurion!

I am about to go overseas and needed to have the security on my phone checked. I mean, I don't even know what I need, but my Tech Coach did and wasted no time in getting everything set up. Thank you SO much!

Ryan was dope $#*!. I will be recommending this service to everyone solely because of him.

I don't know who or what Asurion is. I simply responded to the questions that I was asked.

Vincent was great! Super fast and accommodating. One thing I didn't like was that the phone is supposedly not water resistant with the replacement screen. Imagine it's because it's not a apple part:/
Not nice to pay for insurance and feel like after you get it fixed and pay for it it's not up to the standards of the manufacturer. But again Vincent was great.

I had an issue with my cell phone and I didn't even call them. I just did a little survey online and in a couple of days. I had my new phone. Come a great service, but most of all it came very quickly period spokennoise

Having Asurian has been a major factor in saving my family and I lots of money.
Today I was disappointed for the denial of my claim for my kids gaming monitor.