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Asurion

Overview

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Minnesota
1 review
0 helpful votes
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Excellent service!
June 4, 2025

I was sent to your business in Duluth and was very satisfied with the results! I have my new phone back and I'm very happy! Your employee that I had is Named Aiden and he did a wonderful job! Thanks Aiden!

Date of experience: June 4, 2025
Illinois
1 review
0 helpful votes
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Phone repair came to my residence
June 10, 2025

This is the 1st time using this option, & it was perfect! The back & front were both cracked on my phone!( my fault)
The repair guy fixed it in his van in about 1/2 an hour! So grateful & so efficient! 🤩

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Phenomenal Service
June 8, 2025

Asurion and Mr. Jose Esteban did a fantastic job assisting me and helping with the trouble I was having with my device. He was such a pleasure to talk to, he was kind, friendly, knowledgeable, and very professional. Asurion hired an excellent agent. I really and truly appreciate him and Asurion.

Date of experience: June 8, 2025
Texas
1 review
0 helpful votes
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Asurian Claim
June 11, 2025

It is so easy to do a full claim online and if you feel you would rather call then call to do your claim. All customer reps are friendly, professional and if they need to search for an answer they will get you the right answer. If you need your devices protected call Asurion.

Date of experience: June 11, 2025
Texas
1 review
0 helpful votes
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Now THAT WAS EASY!
June 2, 2025

I went online and put in a claim for my phone fully expecting a long drawn out process online and then probably mail and then over the phone, but nope. It was so easy! I answered the questions, and they shipped out a replacement phone right away.

Date of experience: June 2, 2025
Florida
1 review
0 helpful votes
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Service received
June 2, 2025

I paid a $99 deductible to get a phone replacement. I was sent a bad phone. The speakers did not work in the phone was sent. Then I had to go through the process of getting another one sent to me. It was a nightmare I think that you should test your phones before you send them out to customers

Date of experience: June 2, 2025
Maryland
1 review
0 helpful votes
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My wife's phone
June 10, 2025

My wife's phone started flickering and got a line across the scene. I went on line to file a claim and I was approved immediately and the new phone was here the next day. With the help from your tec my wife's phone is up and running great. Happy wife happy life!
Thank you

Date of experience: June 10, 2025
Pennsylvania
1 review
0 helpful votes
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Laptop over heating and screen turning blue
June 5, 2025

I got in contact with them a month ago and the one agent really didnt give me no choice to just contact amazon which they couldnt help so i tried it again today got Jeztine and everything was done and taking care of i would suggest dont give up just have all your info and try again jeztine worked with me and it turned out great thank you

Date of experience: June 5, 2025
Alaska
1 review
0 helpful votes
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Online Chat
June 3, 2025

All in all very smooth process. I am very familiar with the phone systems, so that made it easy also. David was great in mentioning the Airplane Mode vs powering off the phone to have it reregister. As I had already powered phone off and on once for registration.

Date of experience: June 3, 2025
Rhode Island
1 review
0 helpful votes
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Second time
June 8, 2025

I had to use asurion and again everything went smoothly. I have had other products that I forgot I purchased the extra warranty on just wish I would have gone to the website to look and see if I had the warranty before throwing the product out

Date of experience: June 8, 2025
New Jersey
1 review
0 helpful votes
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AC failed to cool
June 5, 2025

We turned our Ac on yesterday and it wouldn't cool so I contacted Asurion via online chat and Aly was able to help me with my claim in a professional manner and timely manner. Exellent customer service I will definitely purchase again with all my major home projects.

Date of experience: June 5, 2025
Colorado
1 review
0 helpful votes
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Professional
June 3, 2025

Very good 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Date of experience: June 3, 2025
Georgia
1 review
0 helpful votes
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Problem registering my laptop
June 4, 2025

I tried to register my new laptop but couldn't find the exact numbers for my contact. I was connected to a very patient Asurion Representative and they made it so easy for me. They asked me a few questions and it was done. I purchased the laptop for my granddaughter so I was informed the contract had to be with her info, not mine. I can't thank the Representative enough. Saved me a lot of headaches.

Date of experience: June 4, 2025
North Carolina
1 review
0 helpful votes
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Highly Recommend
May 31, 2025

This was my second time in the past year that I have gone to get a device fixed with UbreakIfix and I have to say I had a great experience both times. The employee there Eyla was amazing! The gentleman that I spoke to over the phone ther was great too, funny guy, made me laugh! They were friendly, had great personalities, fast and professional! I highly recommend them!

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Customer support
May 31, 2025

I needed to setup my eSIM on my replacement phone. I was very pleased with how quickly the setup was. The coach certainly had received the training to do the needs of the customer. Thank you again for a great experience today.

Date of experience: May 31, 2025
Texas
1 review
0 helpful votes
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Great service!
June 3, 2025

I wasn't even aware I had this protection and coverage when I went to get a new replacement device. The process was pretty easy, and when I needed assistance, my expert was prompt and patient and helped me get through everything quickly and smoothly!

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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Efficiency at best
June 1, 2025

The process of the claim was very fast and professional. I immediately received the approval to resolve my phone issue. The recommended repairal was very knowledgeable and efficient. Thank you Asurion

Date of experience: June 1, 2025
Maryland
1 review
0 helpful votes
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Excellent customer service
June 6, 2025

I reached out to Asuron at 5:20 AM in the morning just to find out information about how to make an appointment for a device evaluation. The agent actually answered the text immediately and gave me all the information I need to make an appointment! I was so impressed by the outstanding Customer service, especially compared to Verizon's Customer service, which has a lot to be desired! Such a comfort to be able to speak to a person right away without waiting for 15 to 20 minutes

Date of experience: June 6, 2025
Illinois
1 review
0 helpful votes
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5 Stars to Diana
June 8, 2025

So my homeplus account somehow got merged with my stepbrothers account (honestly I have no idea how) but I sign in with my phone number and it says its him, not me. I chatted with Diana for a bit to get it solved and we got it very quickly. She was extremely helpful and fun to chat with throughout the whole chat. Yall need to give Diana a RAISE! I would give 100 stars and a starbucks coffee if I could.

Date of experience: June 8, 2025
Georgia
1 review
0 helpful votes
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Thanks for having my back!
June 2, 2025

My experience was fantastic! Thanks Asurion for having my back. My Samsung Galaxy Z Flip5 screen went white. I was so nervous I would have to buy a new phone. Asurion send me to ubreakifix and my phone was repair. It like new again! Thanks Asurion!

Date of experience: June 2, 2025