Assurance Wireless

I have had assurance wireless for not even a year!
And had the worst service ever it started with the phone I got won't keep a charge, then this month (feb 2024) my service was out on February 13 th service refilled on Feb 14th but since then i can't call or use my data my texts take to long I called customer service 9 times since the February 14 and still no service this is bull i need my phone service and no one can fix my service and i can't pay for another phone
I won't ever recommend this company to anybody stay away from assurance wireless If you need a phone service

I received four phones from assurance in less than six month (ANS UL40), NONE of which work. Two stopped working within one day. All I get are error messages like "android. Process. Acore keeps stopping" or "android. Process. Media keeps stopping". Phone freezes, keypad inoperable. NO fixes work. Spend hours on the phone and then reprogramming replacement phones that you have to wait to arrive in the mail. A TOTAL WASTE OF TIME AND MONEY!

Assurance is absolutely, without a doubt the worst phone company I've ever had the misfortune to deal with! Not only did they send me TWO BROKEN PHONES, they are now refusing to close my account unless I call them personally. Wow! Another opportunity to wait thirty minutes for someone to answer and then try to talk me out of cancelling. No thanks. And, Since this is a no-contract phone and I owe them NOTHING, WILL NOT CALL THEM! IF they want to keep it open, they do so until H freezes over. I DON'T CARE!

I do, however, want to give special recognition to Shirley F who seems incapable of understanding why I want to cancel despite my sending repeated emails explaining the reason. YOUR COMPANY SENT ME TWO BROKEN PHONES, SHIRLEY. NOW STOP BOTHERING ME AND CANCEL MY ACCOUNT!

Worst customer service ever!
Ask to speak to a supervisor you get a supervisor that contradicts information and you hear all the people laughing in the background like it's a big joke cuz you're having a problem and you can't seem to get a phone that you've been approved for since September 24th I don't get it I just never ever seen such bad response to these people then they said they get into big that they can't handle the calls and everybody wants a phone from assurance wireless maybe they should just stop advertising for assurance wireless if they can't handle it. So unprofessional! If Jenn and Steve are supervisor in office with laughing in background. They are so disrespectful.

The troubleshooting and customer service has been quite good in my experience so 2 stars instead of one. Connectivity is quite spotty. The Coolpad phone in 2018 was decent but new UMX phone is worth less than a phone case. Battery life about 4 hours, slow, screen needs to be at 100 percent. No decent phones offered for sale in June 2021. Phone died in less than a month, had to wipe all data. So bad, I switched to different carrier. Oh and last but not least, phone comes with unremovable malware in the form of Chrome highjacker.

During last 12 month I paid $45.00, $65.00 for better phone (with hope), both of these times same problem.
Oh yes, I called them many times, but never got help.my problem was that phone connection is always on and off. I am finally reached point where I cannot stand with them anymore. I am now out of from this trash assurance or $#*! full co.
Make simple and short, DO NOT EVEN THINK OR CONSEDER THIS TRASH CO>

Assurance Wireless (T-Mobile) says my address is in their coverage area. A big joke. Like the old saying, "There is the coverage map, and then, there is the REAL world." For the first 9 months of service, I was getting signal strength measurements of -125 dBm 25 asu, which is a terrible signal. If I wanted to do any web browsing, I had to wait till 2am or later, just to grab a smidge of bandwidth. Meaning? There WAS no bandwidth. So called "techs" told me they are always working on improving the towers, (another lie). When I told them signal strength reports, as well as throughput (speed) and latency, (ping speed), and jitter (consistency of packet speed). They didn't know what the hell I was talking about. But ohhhhhh they insist they are techs; LOL I couldn't take the lies or stupidity anymore. I switched to another carrier.

By calling *******5880 to assurance wireless this is my experience
Be careful this company asked me over the phone for a lot personal information that could compromise personal identity and they never tell you their real names
Nobody knows what they do with it
After a long conversation this operator not give me his location or phone with an extension
When I insisted he toll me, he
was in Mexico
Oh! My God who knows where all that information is now
I'm reporting this to government agencies, local and federal
Thanks God I always recorded my telephone conversation and I place an alert to my credit report agencies

Many months ago I purchased extra data. The top-up plan was 2 gigabytes for $10. Mobile data stopped working in a day or two, which would be impossible unless I was watching videos all day. It typically takes me a week to go through 2 GB.

I could see from my data usage that I wasn't even close. My bank was charged the $10 but Assurance never credited the 2 gigabytes to my account. I called customer service 3 different times to get it resolved. Each time they would credit a dollar to my account to appease me.

I found this very aggravating. I got ripped off for $6. They could look at my account, see what I paid for and check it against my data usage. Simple, basic math. I gave up because I got tired of calling. One positive thing I can say is the customer service agents are very nice, but they never did solve my problem.

A month or two later, I bought the same data package: 2 GB for $10. It worked this time, but a week later I signed up for Emergency Broadband Benefit, which gave me unlimited data. I didn't even bother trying to get a refund for the $10 because dealing with customer service is such a hassle.

All I want is a phone that works... I've had assurance wireless before they sent two phones both quit within days of getting them. They refused to honor there warranty either time they refused to put me on with there supervisor they tried twice to get me to give them my debit card info which I refused to do. Then they blocked me from going to another company while charging my insurance as if I have a working phone. For a month i had no phone even though I'm in the worst health of my life ect. I went to safelink which is ok but there phone started acting up like all free phones do. I wanted to ask the safelink tent about there phone replacement or upgrade but I went to what said access wireless instead. I left out where I was in the worst health of my life chest pains and overheating ect. Anyway I look after its too late and I see virgin on there tent, assurance virgin sprint are all the same. I don't want there service i just want a phone that works. I have horrible problems with my health mental health too because of various reasons ie infections that are anti biotic resistant ect.

I am on my second replacement phone because the first one stopped working, guess what this one stopped working to. When I called to get a new one sent to me I was told that they could not send me another phone because I already had a replacement phone and if I wanted a replacement I had to pay for a new one, and it would be a much better phone then the one I was sent, I told her that is not right I was sent a bad phone why do I have to pay for a phone, I don't have money for a phone, she said that she understands but there's nothing she can do because I was already set a replacement phone they can't send me another one and I have to buy one. I asked what is going to happen to my account because I can't use my phone to make my monthly calls she said that she can put my account on hold until I can afford to buy a new phone. I don't know for sure if she did it or not.

I've been using insurance wireless for almost a year. They are customer service is in I think the Philippines or something like that they're very very polite but it's a royal pain calling them because they usually voice scripts they have to read and they can't just answer a straight question with a yes or no. Their phones that they offer are horrible quality and if you break it or drops or something it takes forever for them to replace the phone and I think there's only a 90-day warranty on the phones. The service coverage is okay depends on where you live. I think they're a subcontractor of Sprint mobile. Or T-Mobile not sure. I got the phone for free to the government Lifeline program which I really appreciate so I was grateful just to have any phone that worked. However I'm looking for another service provider because this is not good. But all of the service providers for the lifeline program are poor quality because they're using third or fourth level service from the major providers. I don't recommend them at all unless you're getting a free phone with free service the service itself is actually pretty okay. However if anything happens to your phone good luck getting a new one or even buying one on your own on Amazon it tick like six to eight weeks for them to send me a replacement phone and that was the first time my phone went bad on this now the second time we're talking two and a half 3 months and still having problems so I'm going to drop them as a service carrier.

On Feb 4th my phone's charging port was damaged, so I could no longer charge the phone. I called immediately to request a replacement. I was told I would receive it within 21 to 28 business days. I waited but never received a tracking number, so I called to follow up. Was then told I needed to update my address. No problem. I was then told a new date of arrival. No tracking number, so I called again. I was ASSURED that my phone would be on its way within a few days. No problem. I waited and still no tracking number came. I've called dozens of times since. They always apologize and then promise me something different each time. I've been given so many arrival dates and apologies, it's obnoxious at this point. We are now approaching almost 2 months waiting for a replacement phone that I desperately need. After all of these broken promises and all the waiting, I've just been informed that I will now have to reapply for LACK OF PHONE ACTIVITY! Are we serious!?! Please tell me how I can actively use a phone that you refuse to send me!?! They constantly tell me someone from upper management will be contacting me to resolve my issue. That has yet to happen. This company is a true joke. The customer service agents are obviously encouraged to tell the customer anything they want to without regard, including management. They do not care one bit. It's thoroughly disorganized and unprofessional, with no moral base. Stay very far away from Assurance Wireless. They will waste so much of your time and won't care. I wish I could rate them at 0 stars.

Where's my lawyer at? Because now my social security number, address, and name now is in the hands of Chinese due to pre-installed virus from assurance wireless

I bought a REVVL 4 phone. It was 103 dollars with tax. I had it for 5 days. The screen went black every time I tried to make a phone call. I couldn't receive any phone calls. I couldn't make any phone calls. The phone will shut down on its own. So, I sent it back. It got approved for a RMA. The person I spoke with said that I will get a refund. The refund will be in my account 10 to 15 business days after they receive the phone. They received the phone for about two weeks. I still didn't get my refund. I have been messaging them and calling them. I can't seem to contact anyone. I don't think they are going to give me a refund. I went online to see about my refund. It said that RMA needs additional information. It's bad business.

Right from the get go your experience with Assurance wireless is the tv commercial. Which are sophomoric and think it is cute to have a double Intendra of the F word this is so eighties sophomoric cuteness And it gives you an idea of the Unprofessionalism of this company. I woudnt doubt if they really have twelve-year-old boys running the company!

This is the fourth and last phone of theirs I will be returning. I will no longer use them because I can't get my notifications. The phone keeps shutting them off. Phones don't work and there is no Customer Service whatsoever! Don't even respond on Facebook. Sure will give you a robocall to recertify but will not answer or contact you to troubleshoot. Every single time, I end up having to contact the Public Utilities Commission and they end up having to fix it and help me recertify because their website never worked for me to do it. I have 30 ongoing health problems and this is causing communication problems with my Physicians. I will not be recertifying again and I am returning this phone. Useless company.

I've found it very demoralizing to have to have a free phone when the phone for senior citizens has crappy service where I live. Assurance sent me a phone to my home mail and it was left in an unsafe rural type mail box where anyone could take it. I had my service disrupted when the SIM card didn't go into the old phone that was Sprint and the SIM was T-Mobile. I was told the FedEx was bringing it. Now I have a phone that gets messages and I don't know how to text on such a small key board so I don't text at all. It's got Malware too and I refuse to let it corupt my computer.