Assurance is absolutely, without a doubt the worst phone company I've ever had the misfortune to deal with! Not only did they send me TWO BROKEN PHONES, they are now refusing to close my account unless I call them personally. Wow! Another opportunity to wait thirty minutes for someone to answer and then try to talk me out of cancelling. No thanks. And, Since this is a no-contract phone and I owe them NOTHING, WILL NOT CALL THEM! IF they want to keep it open, they do so until H freezes over. I DON'T CARE!
I do, however, want to give special recognition to Shirley F who seems incapable of understanding why I want to cancel despite my sending repeated emails explaining the reason. YOUR COMPANY SENT ME TWO BROKEN PHONES, SHIRLEY. NOW STOP BOTHERING ME AND CANCEL MY ACCOUNT!