Aspen Dental

Not a fan at all. Went to the independence MO location and had Dr. Yang as dentist. Was continuing trying to sell me their aligners even after telling me they wouldn't fix my underbite, which was the issue. Told me a filling on my front tooth would be pointless since it'll chip off instantly (because my misaligned bite) yet scheduled me for a filling anyway. Never talked to me about what he thinks, he looked, told the assistant and left. Only thing I knew was when I went to pay and saw what they listed. Getting a second opinion is the best I could of done. Won't be coming back

They told me it normally takes 3 appts but they will do it in 2. Here I am 3 in and still haven't gotten my temporary's and have to do go atleast twice more. They told me same day as extraction they insert temporary implant. They ripped my teeth out and Athena said they couldn't limit in the temp for some random never before mentioned reason. And now I gotta wait two week while I can't eat normal foods to get my temporary even. The whole point was to not go without teeth right? So why would I pay for a temporary implant if I'm gust gonna go without teeth anyway? When they did the extractions they where extremely rough. And I'm not one to complain. But this place has been nothing but a mess so far. The website says dentures in days, no waiting, no surprises. That's literally the exact opposite of what they're giving me. And I paid in full up front. Absolutely ridiculous.

In November of 2022, I scheduled a dental appointment for April 14th, 2023, why so far out, because they're short staff. On April 14th, when I arrived I was told that they tried to called me because they needed to reschedule my appointment to September 2023. This is unacceptable and I will never use them again..

I went to the aspen dental in Ware County Waycross Georgia, they offer a free examination and X-ray's. I admit this was over a year ago. Being on a fixed income I was trying to save the money to have the work done. However in the time I was saving money. The Dentist Left and there is a new dentist. Because of the change They do not want to use the Current X-rays. Aspen wants to charge me $123.00 for my visit. Because of there unethical actions they have caused me more pain and suffering.

I had a new patient exam. Nothing wrong with my teeth. There was one small area by one tooth that measured 4 or 5 on their gum scale they use. They said I needed a $2,000 gingival irrigation antibacterial treatment on it. I said can't I just get my teeth cleaned? Nope. Its our policy. You have to do that or else we cannot ckean your teeth. I was pretty upset. I have never had a dentist office refuse to clean my teeth with an ultimatum. Baffling. I will never go back of course. My gum on that area has been like that fir years and other dentists I have been to have pointed it out but have never refused me service. Ugh. She even went so far as to try to compare it to the doctor telling you to get a triple bypass and you only get a double bypass. That's apples and oranges and very extreme and I told her that. I laughed. I have never had a dentist office make me feel like that. I left very upset and would never go back. Ugh.

This place sucks! They cancel your appts for oral care then don't call you back. When you call back they say you are on the list to be called back but they can't tell you when that will be. Did they ever here of referring you to another office temporary? I do not recommend this place.

I had a filling nine months ago and the filling has fallen out. I thought they would be honest and replace the filling. They told me I would have to have an exam, xrays and then be charged for all services. They also told that the insurance that they accepted then is no longer valid. I am 78 Years of age and will never go back to Aspen Dental again.

Called for a broken tooth and pain, and they scheduled me for next day. Called me 2 hours before appointment to cancel. Said they overbooked. Rude, didn't care about my pain. Bull$#*! organization! STAY AWAY!

Aspen Dental engages in false advertising on their website. The prices listed on the website are far less than the prices you get from each practice. They refuse to give any pricing on the phone or in email and insist that you make an appointment to "discuss" pricing. In my particular instance, the website offered $500 off their best denture. The office in Warrington didn't know about the offer and couldn't find it online. I took the office manager's business card, went home and looked up the site, and sent her an email showing what the site offered. $500 off the comfilite denture. I emailed her two more times to get the exact cost of my denture but she failed to respond. BEWARE...these practices are intentional!

Booked with them because they stated on the website they were open on Saturdays. On first visit was informed they did not open on Saturdays anymore. Booked first cleaning that went well and was going to book 4 additional appointments to have 3 fillings replaced and a crown. Called the office and left multiple messages which I never heard from them. When I finally did reach them I explained I needed to book 4 appointments. I was informed they did not have a dentist at this time and would have a temporary denitist coming in. They would not allow me to book but one appointment at a time due to this fact. I explained I needed to book them all due to being out of town. Asked if I should see another dentist and I was informed if that is what I felt like doing to go ahead. How can you run a business when you have no dentist and then cannot even book more than one appointment for a patient at a time.

It was a horrible mistake going there` i was very ill and was down to 80lb` and Im a old lady` i am now being sued! I down to paying them off for services i do not have and dont want` now its down to paying these awful people or be homeless

They have little hidden fees that they nail you with a couple months down the road per a bill in the mail. You leave there thinking you are all paid up and then they say your insurance company didn't cover that certain amount. I bought and paid for the supposed best dentures they have their comfe lites and they have broken twice.

In January I went to Aspen and was told I needed a crown. When I went to get the temporary the girl who worked on me was sick. Coughing and congested. When she put in my temporary she put the cement all over the back of the two teeth next to the one she was working on. I had to ask her to clean them off. She did a half $#*! job. When my tooth was ready the next incompetent worker tried to pull the temp off. It had so much cement on it it wasn't moving. I told her it was hurting me and asked for pain med. She got syringe ready and then said wait I think I can get it. She used what seemed like plyers and smashed my tooth into many small pieces. Some going down my throat and choking me. This chipped the tooth next to the one they were working on. The new crown was put on. I have pain in the new crown for weeks. I went to a new dentist and was told that they had left a margin near my gum and had exposed nerves that was what the pain was from. I went to aspen and talked to Deon, the office manager. In-between her Potatoe chips she was eating she said she would check with the owner and the dentist to see what could be done. 3 days later I had to chase down an answer. She said I would get a full refund and It would be taken off my insurance. My insurance will not pay for it to get fixed because there is already a claim on this tooth. It took 3 months to get my refund and it still hasn't come off my insurance, The office manager was no help. I had to call and go there numerous times. At one-point Deone actually rolled her eyes at me. Very unprofessional.
Needless to say I will never step foot in that horrible business. I have called the billing department and get the run around every time. A call is usually a 20-minute wait to talk to a person. I'm assuming because the business is so bad they have so many complaints.
Bad business! Stay away!

The X-Ray tech did NOT put a collar around my neck to protect me from X-Rays (the rays never leave your body. X-Ray equipment looked old; They wanted to take more than 4 X-Rays —wanted SEVERAL more. It's a fact that overuse of dental X-Rays cause thyroid & brain cancer. Also, I was there at 8:30 am & even though they open at 8 am THE DOOR was locked. I had to wait outside. And they have 5 pages of paper work that I never had to fill out at my previous dentist's office. The equipment is old. The XRay rooms are shabby looking. Would not recommend. I hope that I don't get thyroid or brain cancer from all those old X-Ray machines.

I went in to get an Implant prior to geting my medicare insurance, so I got a quote of around $2,500 total, so I had some puliminary work done, tooth pulled, bone grafting ect. Paid for that out of pocket about $600. I came Back in for the balance of the work Post setting, implant work, crown, ect. Now I had medicare insurance coverage up to $2,000, prior to the work they gave me the "patients responsibility" paperwork that totaled $5,400 my share after insurance was $2,400. They acted like they did not understand why I was upset... really. Never will go back

I had a wisdom tooth extracted at the Aspen Dental office on Main Avenue in Norwalk, CT. More than a week later I developed severe pain in the gum along the extraction area. I went to Aspen Dental but they refused to see me. I said it was an emergency but they refused to see me. I said I could have a serious infection and it might be life-threatening but they refused to see me. The sign in their window says "Emergency," and I had an emergency but they refused to see me. The sign in their window says "Walk-ins" and I walked in, but they refused to see me. I could have died.

I just had teeth cleaning recently in Bloomington office. My hygienist Rosie was amazing very sweet and professional. She did a great job cleaning my teeth. I love having Rosie as my hygienist she brightens my day!

I have been a live for 52 years, and this is the very worse dentist I have ever had been to. First, I showed up at 9 am for a 10 am appointment for an infected tooth along with sever pain. The lady had no idea how to find my insurance until 1030am which I missed my appointment and was asked to come back a 2. I came back at 2 pm and didnt get seen until 3 pm. I got my x-rays and was put in a room for another 30 minutes. Then a Hygienist came in and started to check my teeth, which I didnt come in for a exam. While she was doing the unwanted job she was very fast and poor at her job so much that she gave two teeth that I dont even have in my head because I was born without two top teeth. Then I waited another 15 to 20 minutes for the dentist to check out my infected tooth and told me that he couldnt do anything to relieve my pain except give me more meds which he forgot to write the prescription. Then I was put in another room for another 20 minutes. Then a lady came and got me to give me my care plan. I was in complete amazement about the cost of $856 plus $1823 after the insurance. I also received quote for deep cleaning for $1312 for the first half and $1424 for the second half of the cleaning when the hygienist when was incompetent by giving numbers for teeth that was not present for my entire life. Along with $112 two fillings. They said I could not get my pain relived until I paid the hygienist bill and I had to wait for a specialist to do the root canal. To top it off I got an email thanking for my visit for implants which I never inquired about. So I decide to get a second opinion the next day. Which I am glad I did because I got my pain relieved by a competent dentist for $900 for a root canal with a crown include. This dentist office is complete scam and takes advantage of the elderly people. Beware and stay clear the bad reviews about this office is Definity true.

I wish I could give ZERO STARS.

What ever you do STAY AWAY FROM THIS PLACE. They are bullies. Even though I told them that I have huge anxiety they were still rude to me. The hygienist was almost an hour late taking me back. While knowing that I have a huge fear of dentists, dental offices and have white coat phobia, she rudely said to my husband " YOU CAN'T GO BACK." If this was told to us prior to our visit, we would have prepared. But no, they just like bullying you along with making you cry and develop hives from the stress, anxiety and rudeness. Had to pay almost $900

I went there to have them checked my wisdom teeth and do a cleaning. They brought me back and looked at my teeth that was quick. They then had the doctor look at my teeth then she poked my gums and told me I needed to floss more. (No doubt I do). But after that they told me and showed me that I had two cavities one on both sides in between my teeth. Due to flossing... They showed me a shadow that was on a tooth. Then we set up an appointment to have them filled. But a week prior I went to get my cleaning at my normal trustworthy dentists. There were no cavities I called and asked. They told me there were none also they could see between my teeth and nothing! So I canceled before I was ripped off $154. They are scamming you don't go! This is your warning... One is being to nice.