Aspen DentalReviews 309

I went today (3/16/23) for cleaning by their periodontist. I had a lot of tarter build-up. He did an incredible job removing years of buildup. Although a little sore, I am insanely happy with the results.

I guess that's the problem with so many locations; you many not go to the site in your area because someone had a bad experience elsewhere. I think Fort Lauderdale is great.

Went in for crown replacement. The temporary crown fell out minutes after leaving the place. They were charging me over 1600.00 and when I looked at the bill these were some of the extra unwanted charges:
Electric Toothbrush 135.00
Night Guard 400.00
Sensodyn toothpaste 28.00
Cancer screening 30.00
Mouthwash 28.00
You are blindly purchasing services and items you don't need or want.
I fell for the hygienist choice of words "deep cleaning" and was tricked into buying expensive mouthwash from them. I told them I just had my teeth cleaned a week ago but she said I need to "deep clean." Turns out, it's exactly the same cleaning I had already gotten a week ago and she even said it was easy. That's because I just had it cleaned by another dentist. They charged me 56.00 for the unneeded teeth cleaning. What a ripoff.
The staff was nice but I feel like they are having a contest of who can scam the patient the most into buying products.

I was made to pay 3000 bucks 7 days after 1st visit it's 8 months later and I still have no teeth! They waited till the day before to cancel my appt bcse they can't get materials GO TO AFFORDABLE DENTURES my husband got his teeth within 24 hours!and they are awesome

Receptionist couldn't give me directions to their office (Mapquest only got me so far). She actually wanted me to go into the Petsmart when it opened and ask if anyone there knew where she was located, I mean, she works there!

Despite her erroneous directions I arrived and while waiting for my appointment for a single implant, looked up their BBB rating. It was an F. Not a member. I mentioned this and the office manager relayed the messages that I was
Not welcome there. Got home and received a reminder for an afternoon appointment I never scheduled. Beware.

I have been with ASPEN DENTAL for over 10 years now. And have never been displeased with their service. Doctor Laura Oaks is my doctor and I think she is the best dentist I ever had. Thank you for your great service. Ted G

Worse experience ever! On 2nd set of dentures still do not fit. Lowers cut my mouth uppers fall out! I paid $12,000.00 for nothing! I would not recommend anyone going to Aspen Dental. Save yourself a lot of money don't go there.

Have been to 2 locations each one 50 to 70 miles. Seems their more worried about money than their patients. Its pathetic. Its the first word out of their mouth when you walk in the door.

This place is terrible and will try to scam you and charge you thousands of dollars for unnecessary services. The dentists are incompetents and don't care about their patients, just greedy. Avoid this place! They broke one of my perfectly good tooth and didn't even apologize.

Terrible service. I made an appointment for a first time cleaning. They did a 1 hr 45 minute Xray series and gum poking for which I gave permission. After the dentist looked at the results, the hygenist suggested a deep cleaning. I say OK not knowing it would be a $265 charge that insurance would not cover and that I would have to schedule another appointment. My husband's was $1200. There was no mention of an extra cost. I called to change this appointment to a regular cleaning. They said I should drop in to see the hygenist to change it. When I did, the girl at the front desk said the hygenist could explain it, but not change the appointment to a regular cleaning. I got angry and argued that I should be able to change it. I left. As I was leaving the girl at the front desk asked if I was coming to the appointmen, I shrugged. I was still angry and was not sure. She canceled the appointment without informing me. I found out when I went back to keep it. Don't go! They will try to add extra unnecessary treatments without fulling informing patients of costs.

No communication between staff.
Front desk employees know nothing about dentistry.

No Empethy. Even with pain.
No teaching pre and post TMJ abcess causing alot of pain

Seems most clients ate there routine dental care.
People who never took care of their teeth for whatever reason.
And extractions and dentures.

No help with referrals that Aspen made.
Would not fax referral to periodontist.
Told I had to call and oral screens don't take insurance.
But, the oral surgeon in that Aspen location
Does infact take my insurance.
Entry level staff
No interpersonal skills

Lexi and resha was very professional and make me feel like family I am very grateful the doctor helped me I could cry

My mom is 81 years old, she needed to get dentures. The Dr. was so rude and foul mouthed. Told us to leave if we didn't like the way she was talking to my mother. Then they wanted my handicap mother to exit out the back door with no walk way around the building to get to her car. My mother was crying and they didn't want other patients to see her upset.
Not a place you want to go, specially if you are a senior or handicap. It's a franchise that care about the money. Dentist don't care because they are there one week then at another franchise the next week.

Okonoboh Sydney is a DMD At Aspen he supposed to take 4 my teeth but this men take 15 my teeths I don't know why I went home with pain the. Ext day I comeback to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine
I comeback to the office Mande Harbin and Landon Kanion make sign a paper and I was under duress
They offer me $ ******* and will be fixed my teeth but never happens I have problems to ride et writing English can someone help me at *******052 I will explain in person Betty the lady Candy Thompson was the DDS BUT I NEVER SEE HER AND THEY SAID SHE SIGNS THE PAPER Mandee Harbin tell me Aspen have the biggest lawyer nothing will happen to them

Location of aspen dental. Highway 35 ocean township New Jersey
I have been looking for a dentist for a few months. Nothing critical, just need general upkeep and cleaning twice a year. I thought I would try Aspen dental. I watched the online presentations and it seemed quite positive. Therefore January 5,2023 I called to make an appointment. Friendly person on the phone, gathered my information and set an appointment for tomorrow January 6 at noon. I'm handicapped and asked about handicap parking. She said we have plenty. Got a call back about an hour later from Laura who asked me the same questions and asked me to come in 10 minutes earlier just to get checked in properly. She said there's no charge for the first visit, x-rays are free, a treatment plan will then be discussed before proceeding beyond day 1.

In general I am anxious about seeing a dentist. Therefore I'm nervous about the visit. So I arrived 15 minutes early and completed the check-in. Parking lot is packed and the plentiful handicap parking is all consumed by other cars. The waiting room contained about eight people who have yet to be served. I spoke to the woman next to me and said she's been waiting with her mother about an hour and that she's there only because her handicapped mother has Medicare and this is the only place that will see her. I said to myself that if I'm not served in 10 minutes, I'm leaving. At 12:11 PM I got up and told the receptionist that I'm leaving. She asked if I'd like to reschedule. I said no, this is unacceptable, something is very broken here. My appointment was at noon and there's no sign of me getting in for another hour. Something that was not told me on the telephone when I made the appointment yesterday. I would avoid this place unless there's absolutely no other place to go.

I went into them with the promise of changing my life. I had a partial and it broke, they told me the best option was to remove all my teeth and get dentures with bottome implaints, i spent thousands of dollars, they give you what are called healing teeth to wear while you heal prior to giving you ur permeant dentures and implants, the first set of healing where so big, they didnt stay in my mouth i couldn't talk or eat with them, i was devastated. So i went back they said they would make a new set and they would be fine. Same thing happened to me. So now i am 6 months with no teeth that fit, my permeants are already paid for and i now have PTSD and cannot find the strength to get back there and have the finished work done. I dont leave my house, i have sever anxiety, i lost my job. So now what do i do? With the new year here and spending countless hours locked away. I am going to attempt to go back but i belive its only going to get worse. After readying these reviews i cant see anyting positive coming from my experince and am at a loss.