Aspen Dental

I noticed that people usually only post negative dental reviews. It's then difficult to know the percentage of good experiences. The staff is very nice. There are several locations. However, the prices are ridiculous and they try to convince you that you need more than you do. Some might believe them instead of getting a second opinion. No one should be pressured out of worry. My part of the cost minus insurance even for a regular cleaning was quoted as more than my previous dentist was to charge me out of pocket total while I was in between insurances due to Covid. They also wanted to add things I don't believe I needed which would have been at least.$1,000 my part with insurance covering the rest. Things my regular dentist didn't say I needed. Aspen Dental offers gimmicks to bring in even the uninsured. I doubt they could afford this place. Go elsewhere no matter how heavily insured you are. I expected chain stores to be less costly due to volume but that isn't the case with this company. This place is up to date with televisions in the exam rooms and patient info on tablets. They should use old school offices and pass the savings onto the consumer. We can enjoy our electronics at home.

All I will say is run, if you want your teeth and money. All these reviews are similar. I lost a good tooth because of this place. They took unauthorized money from my credit card. I called fraud alert team from the card, they investigated, and refunded thousands of dollars back to me. You can also write your States Attorney Generals Office, they already have a consumer protection program going on.if enough of you turn Aspen Dental in with your Attorney General, maybe We The People can finally shut this business down. They have so many terrible reviews from all over this country, I don't know how they stay open. And the employees they all have,, how in the world do they train them? It's like walking into the Stepford Wives movie. They are all robots trained to lie, steal, cheat. I dealt with a smooth talking office manager with a mouse trigger finger to your Credit card. Since she's office manager, she does what she wants, lies to you about what you're signing, and charges you things, anything to get more money.and her boss is just as bad. I caught him in lies too. He's so confident, he says do what you have to do.so here I am, exposing their dirty deeds. We need everyone that was hurt by this conniving practice to help close down this dental business. They don't need to hurt anyone else.

Very poor office staff and customer service. Problems with speaking to anyone asked to leave a message and no return back calls. Call customer service... they try to call the office they cant get a answer, and say leave a message they will call back NO CALL BACK. My issue was I had a reaction to the denture material, so I had to return them, oh yes Guarantee...Joke by the time they take off dedutions I should get back almost half. Was told 3-5 bussiness days for refund. Its over 3 weeks still no $ Called to ask? No one knows the answer why no refund. Called customer service again was told my $ will be refunded asked again what is the reason for the delay, still no answer. I then request to speak to a supervisor. Sorry no one is available, I would not recomend Eau Claire Wi office to anyone.

You call and get a price. Then you get in there and they charge you Double. Natalie in their regional office called me back when I expressed my complaint. She was awful! They don't care about their clients and they will not honor the price you get over the phone. DON'T TRUST THEM! You will pay more when you get there, Maybe Double like they did to me. I was told $750 for a partial over the phone. I get there and I'm told that's for a temp partial and after 6 months, I'll have to pay another $700-800 for apermanent partial. That's price gouging, like saying you can get teeth pulled for the special price of $125 per tooth and you get there and it's Double! I paid almost $500 for 2 teeth. THERE IS NO SPECIAL ONCE YOU GET THERE

On August 8,2022, I received my bridge on the upper right side of my mouth. The dentist told me it was made from their best material, and I'll be set for years. I paid over $3000 out of pocket; my dental insurance covered the remainder.
On August 5,2023, early Saturday, at 3:00 am, I woke up with an object in my mouth. To my surprise, it was the middle section of my bridge I went to the Hampton, Virginia office on Monday morning, August 7,2023, at 7 am. I was told the dentist that performed my initial installation had moved. I saw a dentist filling in at the office. She also stated my bridge was made out of their best porcelain material. I was told to talk to the office manager. To my utter disbelief, when I spoke with the office manager, she told me I would have to pay $5000 for another bridge. I was devastated and angered beyond words that Aspen Dental was not standing behind its products and service. My bridge lasted LESS than a year! I have a bridge on the upper left side I received from a dentist that is no longer in practice over six (6) years ago, and it's still there. I am asking for your corporation to stand behind your service.

Just wanted a new partial, was told I'd have to have X-rays, a deep cleaning, and possible other work to make sure my other teeth were "sound" first. I call rip off, just make my partial and STFU what ever happened to the customer is always right? They're just trying to up sell you anything they can, STAY AWAY!

After losing my dental insurance, I went here to get the $79 cleaning they offer new customers. I am utterly shocked at the experience. They told me that 6 teeth measured a 4 in gum loss (needing deep cleaning), and I had a cavity in a wisdom tooth. They then refused to do the $79 cleaning and presented with an estimate just under $1000. I also found it very odd that the dentist asked me if I wanted to keep my wisdom teeth, which have no fillings or flaws and have caused no problems ever (I'm 65). Why would any patient want to have perfectly good teeth removed? It all seemed sketchy to me so I walked out. I ended up going back to my regular dentist, who told me only 1 tooth had gum loss measuring a 4 (and all others either 1 or 2, not even close to 4), and no cavity in my wisdom tooth. I took the Aspen dental report to my hygienist to identify the suspect tooth and she said "that tooth is solid as a rock, no decay whatsoever". Aspen simply lied. If I had agreed to the work there, I have to assume they would have gone ahead and drilled a perfectly good tooth. After I walked out of there I just sat in my car for several minutes, stunned. I described the visit later to friends as traumatizing. At my regular dentist I paid $203 cash for a good cleaning and the truth. I think Aspen should be reported to an authority for fraud.

Have been to 2 locations each one 50 to 70 miles. Seems their more worried about money than their patients. Its pathetic. Its the first word out of their mouth when you walk in the door.

My wife has a root canal done at Aspen Dental. Due to some billing problem in my other dental office decided to change and make appointment for the yearly cleaning. I just wanted a teeth cleaning for my wife and myself. They had a new patient offer of free x-rays and evaluation. I made an appointment with an agent clearly stating that we only wanted cleanings.
The office staff was professional and welcoming. The Dental Hygienist was professional and thorough. The only problem I have is that both of us after the evaluation have and estimate treatment of around $3,400.00 after Insurance for deep cleaning. Even when have been visiting in this area for the last four years another dental office and NEVER was been advised that we need a deep cleaning procedure, Aspen dental manager try to sell both of us a deep cleaning procedure. The manager also stated they ca NOT do the regular cleaning as requested we need to do first the full deep cleaning. Bad sell tactics. We have been going to the dentist three times a year for routing cleaning and follow up with no problem and NEVER has been advice that neither of us need a DEEP Cleaning procedure. Scam….

After presenting them with my dental insurance, which is pretty good, they made a plan for treatment that sounded reasonable, they sent me texts and called to make sure I would be there for my appointment, so after taking the day off and driving for an hour, I was presented a new statement saying my insurance wouldn't pay and I would have to give them hundreds of dollars, seems like they could have called or texted to let me know that, they didn't even seem to care, I shouldn't have been surprised having heard it wasn't a good place to go, if possible, avoid this place

Had my first experience today at aspen dental. The front desk staff was nice, the assistant that took all my X-rays was a gem and the dental hygienist was a sweetheart how ever she did tell me I had a mouth abscess but once seen by the dentist it wasn't. Finally after my initial visit I was told to wait and see the office manager. She sat down with me and showed me how much my treatment plan would cost. I didnt look at the items and just focused on the cost and kindly said to her ma am I have dental insurance and would never pay that out of pocket expense she then told me that she can take off a few rinses that I really didn't need the toothbrush. When I looked at the cost of a tooth brush they were charging me 135 dollars! Then each rinse was 45 dollars which is really just aseptic mouth wash. I looked at the office manager and said I will find another dentist office and she gave me such an attitude and tried to inform me that my dental plan is not so great. I said that's okay thank you for your services but not paying an astronomical out of pocket expense. That place is a rip off and money hungry!

IT HAS NOT BEEN 5 YRS AND THE BRIDGE I GOT FROM THEM HAS FALLEN OUT AGAIN IN THE FIRST 2 MONTHS IT FELL OUT 3 TIMES AND THE THIRD TIME I WENT TO A DIFFERENT DENTIST AND HAD HIM FIX IT AND THE CROWN I HAD DONE THERE FELL OUT 2 TIMES IN FIRST FEW MONTHS - I ALSO HAD A PROBLEM WITH THEM TRYING TO CHARGE ME AN EXTRA $442 THAT I ALREADY PAID, THANK GOD I KEPT ALL MY RECEIPTS PLEASE SPEND THE $$ AND GO TO A REAL DENTIST NOT NOT NOT ASPEN DENTAL

Recommend unnecessary service, charges you ahead of doing the work and if you cancel good luck getting your money back, basically thieves and dangerous to your health

Keep having bad experiences with them. Even though the people are nice during the time of your appointment, they put other serious matters on hold sometimes. And sometimes don't get back to you, that includes if you call their emergency services line to have a dentist call you. Their emergency services line sucks. When calling the corporate office to complain you are directed to patient services, buy patient services people are only there a few SHORT hours of the day. These Aspen Dental websites only post the good reviews on their sites. But there are bad reviews on them all across the internet. The only way you are put first and treated like somebody is during an appointment. At all other times, your situation is put on hold or not even answered at all. And don't expect to eat anything, including something as simple as pudding, when first getting your immediate dentures. I am so swollen up that no matter how they adjust them, I can't eat anything with them in and they sit crooked. I have been expected to continue to deal with that until some of the swelling goes down so they can adjust it better, but in the meantime I have to eat. So the dentures are out of my mouth most of the time so I can talk better and eat, even if I still have to eat soft food, at least I can eat it. Even with them dentures in I couldn't even do that. Don't rely on these people for your care. But I am sure if you made a few hundred thousand dollars a year that they probably would put you first.

This place is a scam. They do a free exam of your mouth then send you to their sales staff who try to get you to spend tens of thousands of dollars. Of course they have financing partners and they're going to recommend the most expensive options for each procedure. I said no to everything except the crown I needed.

I made an appointment for a crown. I got checked in and they promptly got me in the chair. The doctor came in and gave me a shot to numb my mouth then she disappeared. My mouth went numb and no one ever came back. After an hour my mouth started to no longer be numb and at that point I decided this was too sketchy and I needed to get out of there. As I was walking into the hall the doctor shows up and asked where I was going. I told her she was negligent and I was leaving. She said she had been with another patient. I said "yes you were when you had an appointment with me. My mouth is no longer numb and I don't trust you". So I demanded that they refund my money and I left.

Stay away from this place. It's like an assembly line and poorly run.

I will never recommend Aspen to anyone. I have been dealing with them for 6 months and still don't have my dentures. This is unreal and unexceptable. The dentist was great, however their lab is terrible, they keep making the dentures to big for my mouth. They are now working on my 3 set. I explained to them 2 months ago that I needed them by Aug 5th for my grandsons wedding, but THEY ARE STILL NOT READY. I REFUSE TO TAKE ANY PICTURES AND THIS IS AN OUTRAGEOUS. DONT GO THERE. YOU WILL NOT BE HAPPY

My wife came in to have a tooth ache addressed and after X-rays, a hygienist and finally a dentist looked at her and next thing you know that want to remove four teeth get a bridge and a put a cap on one of the teeth. Then they send you to an office manager who drops a bomb on you. She said you have good insurance so it would only cost over $2,000 not eight thousand.
My issue is they didn't treat the issue at hand my wife's tooth ache.
My wife was is pain and we had to remind the dentist to prescribe an antibiotic. Nothing was accomplished on Friday 2/9/24 except getting an antibiotic. We still have to get care on Monday 2/12/24 and do pain management until we see a dentist that will help my wife.
This was the same scam they did with me last year.
I'm getting in touch with WBRE/WNEP to investigate Aspen Dental, that up charge you and say that you have to do certain procedures before they can do what is really needed immediately.
We are not the only people who had the same issues, we are seniors and should not be treated like this.
Even CVS said all their customers complained about Aspen Dental.
They should have ZERO stars.