Aspen Dental

My normal dentist was no longer in network so I tried out Aspen dental since they accepted my insurance. They did some x-rays and measured my the spacing of my teeth (which I do not believe was accurate). There scanner was broken (so they say) so they did hand measurements.

They recommended a "deep cleaning" based on the 4 and 5mm spaces they recorded on a couple teeth. The deep clean consists of them spraying water between my teeth and applying an antibiotic called ARESTIN. I declined the antibiotic as it had a pretty alarming warning disclaimer in the brochure they handed me.

They took me to billing and told me my insurance was great and it would actually cover a good amount. The total charge for the deep cleaning was going to be $1,700 but insurance would cover all but $700 that I would need to pay out of pocket for. I asked for a regular cleaning and told the woman I was not comfortable with the antibiotic and I did not want to pay that price for them to just spray water in between my teeth. The woman told me that because I'm at risk for gum disease (based on there hand measurements) they can not do a regular cleaning it must be a deep cleaning or they are at risk for neglecting the patient.

I will never go back to this Chain in my life and I will never take my children there and will advise against anyone going there. It felt as though they were initially screwing numbers and trying to lead me into fear. My regular dentist had always told me I had healthy teeth and gums so I was suspicious from the beginning.

I'm will be returning to my regular dentist and paying there $50 cleaning fee for out of network.

Went to Aspen Dental because of a tooth pain knowing that it will have to be pulled. I told them which tooth was hurting me prior to the X-ray and then the dr came in to show me the x-ray. Also told the dr which tooth was hurting and scheduled the extraction the following day. When they pulled the tooth it hurt so bad that they assistant had to hold my arms down. That evening I took out the gauze and to my surprise they did not pull the tooth that I was complaining about. I called to complain about them pulling the wrong tooth and all they said was that I signed off on the tooth that was pulled. Since I was still in pain I scheduled the following day to have the correct tooth pulled. After they pulled it they did not prescribe any medication for the pain or infection that the tooth caused. After three days my mouth was still in pain and infected so I looked in my mouth to find something was still in the hole from the wrong tooth they pulled. I called back and told them that there was part of a f@*king tooth that was still in there. The dr got on the phone and told me there was not part of a tooth and that it could be a bone fragment. I assume that when they pulled the wrong tooth part or my jaw broke and that is what's sticking out hurting me. The dr said that since I accused them of pulling the wrong tooth and that I said the work f@*k to the receptionist that they will no longer treat me and that they are parting ways. This location and doctor, which by the way she said she was part owner, is very unprofessional and does not care about you as a patient. The only thing that they are after is your money. If you decide to go to Aspen Dental stay away from the one located on Lemay Ferry Rd. That will just cause you pain and take your money!

Lexi and resha was very professional and make me feel like family I am very grateful the doctor helped me I could cry

Many dentists, and even a periodontist, have told me over the years that my teeth are amazingly clean and have stopped after starting to clean them, because they were already so clean. One dentist even went so far as to say that he was blown away by the level of homecare, something he had never seen before. My case convinced the pushing-70 periodontist who did my gum transplant that the recession was caused by aggressive brushing, NOT periodontal disease. He also told me that despite the fact that I have pockets up to 7 (mm?) deep, my gums show NO sign of periodontal disease. They are a healthy pink - not red, not sore, and not bleeding.
This morning, I went to Aspen Dental for repair of a broken crown. The 30-something hygeinist and 40-something dentist both insisted I schedule a deep scaling to clean the "infection" below my gum line ($900+), BEFORE they will repair my broken crown ($1,100+), stating that they cannot "ethically" repair the broken crown, where the exposed tooth is beginning to decay, without the cleaning. How is it ethical to refuse to repair a decaying tooth? If my gums were infected, wouldn't they be red, sore, and swollen, and wouldn't they bleed when I brush and floss them? Of course they would! An infection without symptoms is not an infection at all. Every mouth on Earth is full of bacteria, so that was a load of crap!
Sorry Aspen, but I trust a seasoned periodontist running a private practice and getting close to retirement before I trust some hygeinist trained by a greedy corporate dental office. These people held my crown repair hostage to unnecessary dental work, so the estimate went into the circular file as soon as I got home. The only good thing was that they didn't charge me for the first (and final!) visit, which entailed x-rays and an exam.
Now it's time to hit the Internet and find a private practioner who isn't trying to impress a CEO with all the $$$ he's raking while taking advantage of frightened, desperate patients. Shame, shame, shame on you.

Recently, because my current dental service became out of network from my dental insurance, I, as a new patient, made an appointment with Aspen Dental (Hendersonville, NC) 6 month ahead of time.

I received a remind to confirm my appointment, and I did 2 days before my appointment. I arrived 15 minutes ahead of time and filled required documents, and then wait, wait, and wait for almost one hour and finally my name is called.

I was asked to take 6 X-ray for teeth in the up-left, up-right, up-center, low-left, low-right, low-center, but it actually took more than 12 X-ray since the hygienist (I thought she was in normal situation, but actually not) cannot make the position right!

I was asked to sit to the patient's chair, and the hygienist checked my teeth (I believe it is for 3-d denture image, but there is no explanation anyway), which took a little long. Then she asked a dentist to check my teeth, and he told me everything looks good.
Finally, the hygienist said to me that I am ready to go!

At this point, I asked her, should you clean my teeth? To my surprise, she told me I had to make another appointment since the hygienist is not available today and Aspen Dental has only one hygienist (I saw at this moment that was not a hygienist)!

I had no choice, and tried to make another appointment. But I was told to sit in the waiting room, and wait, and wait. Finally I went to the front desk asking for a new appointment, the staff said to me "just a minute", then "just two minutes", and finally she find a latest available appointment after another 6 month!
I said to her that I missed this appointment not due to my fault, and asked whether I can make an immediate appointment. Her answer is no, explaining to me "your teeth is fine for another 6 month"!

Do you think I should go back for my next Aspen Dental appointment?

1st experience: I scheduled an appointment for a cleaning, and it took well over an hour for the dental hygienist to get me. When questioning the receptionist if I should just reschedule, she said, "no, just wait a couple more minutes." They could've easily informed me on the situation. What's the point of pre-scheduling an appointment then? Was offered no apology for the delay either.
2nd experience: I went in to get a couple of fillings done. After waiting for about 30 minutes, I was taken back to have the procedure. I was given Novocaine shots and the drilling began. Half-way through, the dentist left suddenly, explaining nothing, and leaving me with blood, saliva, and tooth shavings filling my mouth FOR 45 MINUTES. He comes back and has to numb me again at this point, almost finishes the filing, and yet again, leaves me for another 30 MINUTES with a mouthful of blood, saliva, and tooth shavings (I WISH I could make this experience up). I asked him why it takes over an hour to complete just a couple of fillings... his response is, "It is what it is. Sometimes you just have to wait." No accountability, no explanation, no apology.
3rd (and hopefully final) experience: No one had asked for my updated insurance after the office had been closed for about 6 months due to COVID, so when I came in to get my 2nd cleaning completed (which had been scheduled back in March and out-of-pocket expense already paid for), they didn't bill my insurance for the cleaning or fillings until the office opened back up, at which point my insurance had changed, so now they're expecting me to pay for the entirety of service out-of-pocket without any insurance covering it.

Aspen Dental, Dr. Shayan Jahanpanah, is a liar, a thief and rude, also ignorant of people having knowledge of dental procedures.

I went into them with the promise of changing my life. I had a partial and it broke, they told me the best option was to remove all my teeth and get dentures with bottome implaints, i spent thousands of dollars, they give you what are called healing teeth to wear while you heal prior to giving you ur permeant dentures and implants, the first set of healing where so big, they didnt stay in my mouth i couldn't talk or eat with them, i was devastated. So i went back they said they would make a new set and they would be fine. Same thing happened to me. So now i am 6 months with no teeth that fit, my permeants are already paid for and i now have PTSD and cannot find the strength to get back there and have the finished work done. I dont leave my house, i have sever anxiety, i lost my job. So now what do i do? With the new year here and spending countless hours locked away. I am going to attempt to go back but i belive its only going to get worse. After readying these reviews i cant see anyting positive coming from my experince and am at a loss.

I visited Aspen Dental, Easton PA location, on 13 October 2022, for a pain in my crowned front upper tooth #9. Dr. Rangnaker-DMD had X-rays of my mouth done and examined it. She then referred me to find an Endodontist for root-canal work. Even though their webpage states that they have an Endodontist in the clinic. That's why I picked this Aspen clinic for my dental service. But the dentist told me their Endodontist does not do rework of a root-canal tooth. It took 6 weeks for an appointment with an Endodontist specialist, only to be advised that, before a root-canal therapy, the dentist should determine if my crown is recoverable, else, other procedures (e.g. Bridge or implant) may have to be considered if crown replacement is not an option. I called Aspen dental 28 November and they said I have to get full mouth X-ray and gum therapy with a Periodontist before I can schedule another visit for my aching tooth #9 work. They already charged my dental insurance for the exam and X-rays but don't want to follow the Endodontic directions back to them to evaluate and work on my tooth #9. Instead they are sending me on an expensive "wild goose chase" for entire mouth gum build up therapy which can take months or years to do. Aspen Dental has so far, been a waste of time and money, while I'm suffering pain in my #9 tooth. I have paper trail evidence of everything I have stated in my comment regarding terrible experience I had at this Aspen Dental office.
Don't be fooled by the very nice and polite recorded greeting system on the Aspen Dental office phone number.
I found a private practice dentist that on the first visit, easily removed the old crown, inspected and determined my tooth #9 is recoverable for a new crown and put a temporary crown on it till root canal is performed by Endodontist. Afterward, the dentist will install a permanent crown.
What a difference between one dental office vs. another. I do not recommend Aspen Dental facility in Easton, PA.

0n 6/23/23 I called Huber Heights aspen said I had a tooth ache they set me up 6/26 at7a no app.untill 7/17 with a tooth ache. No way

This is the kind of place you would send your worst enemy to. And just like any Corporation all there about is money When they're bugging you about implants (which take years to fully heal ( if they don't get infected) an cost 10s+ks - tell them you'll think about it before you have your work done. Otherwise you're going to be treated like crap, You'll barely get any novicain and your stitches will probably fall out before you get home like-mine. Edit one month after my extraction I had to go back and have my jaw bone ground down from a piece of bone that broke off and reattached that should have been suctioned out. After my last extraction I was so sick from a respiratory illness thanks to the girl hacking all over the place no mask. The only reason my charge was low is because my family member works there and she gives me her break. An she had implants, yes they got infected leading to more required work.

Yes I'm jaded I spent over 45k trying to "save" my teeth. Not just at Aspen Both parents lost theirs in their early 20s. We always went to dentist, carried a brush my whole life got braces at 23 an problems started. I knew the end result was going to be me losing my teeth. These dentist fought with me that I was too young and convinced me continue on with a non-stop work, years of pain, not eating. In the end I went to a foreign country, was treated properly and got done what needed to be done. Be your own advocate. Read. EXAMPLE Anytime a root canal is suggested pull it. The rubber plug ( mine was a metal spike that went thru tooth into jaw, i was given tooth from dentist in foreign country) causes bacteria and infection to be permanently trapped. It is impossible to fully clean, disinfect inside tooth. Causing other health issues that you would never relate. Sorry I digress. Take care of your teeth to avoid these doctors if at all possible

I came to Aspen in hopes of trying to get back my smile and confidence. UNDERSTAND THE DENTAL ASSISTANCE WERE WONDERFUL AS WERE MOST OF THE DRS. That being said, I have never felt so rushed in my life. Almost like an assembly line. From the first set of finished dentures I was given, I experienced pain due to ill fitting dentures. The first 3 FINAL SETS? All broke at the bottom middle plate whenever I was eating. Each and every time I called to get back in, it resulted in being put on hold a total of 78 minutes between 7 calls in 4 Months. IN WHAT BUSINESS WORLD IS THIS ACCEPTABLE). I made a previous complaint. About having to be on hold so long, which I was told would be addressed. Perhaps if Aspen Dental treated their customers like people instead of a cash assembly line where you extract their credit cards, check books and cash it would be a decent place to visit. I have had to take Too MANY days off from work For an appointment that yielded a result of ZERO SATISFACTION. I'm convinced that Aspen either turns the ringers off on their phones or have a new policy that requires no one is to answer the phone. Aspen Take a look at all my previous calls and my appointments like I mean something to you. How hard can it be to have someone assigned to answer calls without placing them on hold for 15-64 + minutes.I have a job and a life. Let this serve as notice that I have done my part to mitigate this as much as possible. I'm sure your pockets are deeper than mind as I have spent half my savings on ASPEN. However I'm sure I have enough $ left to hire an attorney to seek resolution. I look forward to hearing from you before December 18 2023 at 5pm
Respectfully Submitted

Let me start by saying, I went to this office for a swollen issue with my gum, and I knew it was an infection and needed attention. After waiting for a short time, maybe 25 minutes, I was taken back for x rays and a plan apparently.

The nightmare begins:
After the dentist looked at my teeth, I was told all my teeth had to be taken out and replaced with dentures.

I was sent to the office manager to discuss numbers for different types of dental implants. Due to the fact I was recovering from breast cancer and many, many bills every month with only my retirement benefits to live on, I was just praying I would be able to handle this new financial burden. Let me also say this office was aware of my cancer history.

I will refrain from using names but as I said it was the OFFICE MANAGER.
She was working on figures and finally hit me with the first quote.
$50,000, for a new beautiful smile. I honestly thought she was joking with me. Being in customer service for 47 years with many high profile clients, I truly know how to read people. She was at that point trying to see if I was rich or if I was poor. Totally threw it out there.
Next okay let's see if this will work for you, one implant at $26,000. Excuse me, why are you wasting your time and mine. Did you forget I have tons of medical bills from breast cancer?
She then tells me lets check to see if you can get some CREDIT. Credit was allowing me a very low loan, with a very high interest rate.
Okay let's now go to the next denture we can do.$12,000 and it must be paid prior to ANY SERVICE is done. She also told me that I would not find anyone cheaper than this office.
I walked out feeling shattered.

At the time I was in a lot of pain and very afraid as the dentist said your teeth must be removed as soon as possible, I am very worried for you.
I tried to overlook the sales pressure of the office manager and left.
I being the person I am sent an email to thank her for taking the time to just say thank you and the dentist for your time and input.

ALL FAKE, FAKE,FAKE. Never emailed me back to try and stay in touch. I then called back to that office and asked for her, asking her if she got my email?
She simply said YES, and nothing else... I responded oh okay and that was the end of the conversation.
This office is certainly setting themselves up for failure with people like this., When your more concerned about your big sales commission than the best for the client. YOU WILL LOSE.

I have found a new facility with a young female dentist that has in fact assured me that I did not need all of my teeth removed. Starting me with deep cleaning and wow believe it or not. THIS OFFICE IS CHEAPER.

It is unfortunate that before I found this new amazing dental office. I referred someone to this Aspen office and they treated him like a low life and charged him over $700.00 to remove a teeth that took 5 minutes to pull.

Bad business avoid this office, unless you don't mind being taken advantage of.