Aspen Dental

I was made to pay 3000 bucks 7 days after 1st visit it's 8 months later and I still have no teeth! They waited till the day before to cancel my appt bcse they can't get materials GO TO AFFORDABLE DENTURES my husband got his teeth within 24 hours!and they are awesome

I went to Aspen for a new upper denture and picked it up on 4/21/2003. When I tried to eat super with it, the bite was way off. I took my dentures out and was surprised to see that the upper denture that they made only had 12 teeth whereas my existing lower denture has 14 teeth. I returned to their office on 4/24/2003.

The dentist looked at the denture and immediately said that he was going to get me a refund. He didn't even offer to make a new denture. He took me over to the billing person and told her to issue a refund for the denture and diagnostic cast. She told me that she issued a refund for the diagnostic cast and would not submit a claim for the denture. She gave me a form entitled, "Your Dentures are backed by Our Word" and signed her name with "Refund" under her name. When I checked online to see if a refund was issued, I saw that they submitted a claim for the denture, and there was no refund for the diagnostic cast.

Now I've used $1,177 of my dental benefit and have nothing to show for it. Calls to Aspen customer service have been fruitless. As of 8/28/2023, it's been 18 weeks and still no refund.

I set up an appointment for a 1 tooth extraction, hoping it wouldn't cost any more than 200.00 (two hundred) I got to the appointment a few minutes early. When the assistant called my name I followed her in and I was forced to get a whole mouth xray at extensive lengths. I didn't see the point. It's just one tooth ( 1) tooth i need extracted. When finished,
I thought they were taking me to another room where the dentist was.
They took me to their FINANCIAL DEPARTMENT because it is set up as a loan company with a dental practice on the side
The financial person explained to me the procedures they wanted to perform on me would come to 8,300.00!
OMG, i only want a tooth extraction, im NOT paying 8 thousand dollars
FOR A SIMPLE TOOTH EXTRACTION, ARE YOU OUT OF YOUR MIND?
I never went back
It's all a scam
It is a financial loan company with a bogus dental side hassle to make money off you

I went to the one on Metairie and they messed up my teeth on purpose they put one of my teeth in front of the other also did mistreated my mammal she made sure I was under the influence of the dentist stuff and when I told carpet about it they won't fix it unless I come up with more money they still got me living with a temporary teeth in my mouth the lady was awfully mad when I asked how much was it all going to cost me this is the worst dentist in the world especially the one on Metairie I only wish I could rate the 0000 Stars and even that would be too kind go to this dentist at your own risk it's a nightmare

Went to had my dentures relined got them back they were worse than when I brought them in I'm using just as much adhesive its lIke they never relined them! I paid 480 dollars they rub blisters on my mouth they fit horrible! I can't eat and when I paid in cash she says we don't have change I'll credit your account but when I called I only had a 4 dollar credit what happened to the other 35 dollars? DONT TRUST THEM THEY RUINED MY TEETH I CANT EAT MY TEETH FIT HORRIBLE THE ASPEN DENTAL IN PADUCAH KY SHOULD BE SHUT DOWN!

Worst dental experience ever. Avoid this place at all cost. On my first visit with the dentist I had to wait 2 hours to be seen even with an appointment. On my second visit I'm told that I have to repeat the same x-ray that I had at the last visit. When I told them that I was worried about coverage, they assured me it would be covered. I told the assistant prepping for the x-ray, "twice", that I was concerned about coverage and don't want the procedure done if I have to pay. She assured me that this is fully covered and to not worry about any payment for the dental visit. At the end of the visit I'm demanded to pay $30 dollars. To my surprised they had done a procedure without my knowledge or consent and was force to pay up. A week later another $95 bill is sent to me. When I brought the issue to the attention of the office manger, she said it was my fault for not reading the fine print. Essentially saying that patients can not trust what is said in office by staff and can still be stuck with a bill for a visit that they say is free. The manager just brushed me off and said to speak with the regional manager. Very convenient for them the bill was to be paid with 2 days and the regional manger would call me back within 4 days. Sad to think that these scammers are picking the pockets of our community without any recourse.

If I could give -100 I would. I got email from Care Credit this morning regarding my online application. I did NOT fill one out, but Aspen Dental did because I was stupid enough to give them my SS number. I told office manager Katherine Trott that visit that "I would not commit to anything right now, and would get back to her when and if I decided to get the work done there". They applied online, in my name w/o me even approving their estimate or work or need for application for care credit. I want to prosecute whoever did this in my name. Good news is my credit file is locked down and they could not get into it therefore CareCredit refused the loan. I cannot believe they have done this. I will be there Tuesday after Christmas speaking to their office manage. This may be illegal. If I can prosecute them I will. I knew the mi Ute I gave my SS it was not smart but applying for a loan in my name w/o my knowledge speaks to unethical at the least and illegal at the most. BEWARE OF ASPEN DENTAL

Do not go to Aspen Dental in Peru Illinois. They are committing Insurance fraud. If you have insurance and are in network you should not pay anything except a copay. But most time nothing. Fraud

Dr Davy said to come back if bite needed adjustment, I called the next day to bring my elderly mother back but they refused an appt and said Dr Huang-Davy the director, said she needed go to a TMJ specialist as if she adjusted bite it could trigger pain, Waited 3 months to get into a specialist, all the while she lost weight from not being able to chew well and the bite eventually was adjusted easily with no problem with TMJ

They get your money then every time you're scheduled to come in they cancel as you pull in the parking lot or they say you owe them money after you paid in full and have a bunch of excuses I'm moving and need my teeth on the 29th of July after they promised me they would be done they called up and said come in August when I'm in the process of moving to another state I asked for a refund and got the run around about the money they owe me and no way in hell they ran through 1300 bucks of my money and the insurance money for the amount of nothing they did the customer service sucks and had the nerve to ask for my temporary teeth back which would leave me toothless what a bunch of idiots I would find a real dentist before using this place it's waste of your money if you do they failed me and lied to me

Had dentures done at this place they told me 4 months 1 year later I received them then they told me that I had a 7 year warranty on them even the rings I needed went 3 times no problem the 4 time I get billed for it now they tell me I need to pay for them they need to be more clear about what they sell they had no problem taking my 14k for the work they did and once again still waiting for the office manager to call me back but like always never will probably have to pay the bill

After making at least 4 trips they called and told me to come get my teeth. When they put the teeth in mi mouth THEY WERE LITERALLY SO BIG TILL THEY FELL OUT! The tech told me I could use polident. I told her, hell being sick of polident was why I was there! She told me there was nothing that could be done. I told her to go get that doctor, because what was going to happen is they make me new teeth or they were going to refund my insurance. They are the most rude, incompetent group of jackasses I've ever dealt. They need to be closed due to incompatance and blatantly not giving a damn about how the treat. If anyone hears of a class action lawsuit against them let me know.

I fully agree with Elizabeth! My husband needed a crown which they couldn't do for SEVERAL weeks made him put a $200 DEPOSIT down, he didn't know any better. He came home in pain so i found someone to do the crown the next day. This was in March i have been fighting with them ever since to get that $200 back which was on my FSA card which has been frozen because i don't have a receipt of the services that were performed because NO SERVICES WERE PERFORMED! I have called this office so many times the office manager didn't even take my calls anymore. I started calling the corporate office last month still no refund. Today I called and guess what they have absolutely no record of me calling the local office or the corporate office absolutely a racket.

We are a other dissatisfied Aspen customer. You folks who complained about the Aspen practice in Aunurn, Maine, do yourself a satisfying task and contact and gile a complaint with the State Of Maine Dental board and if they get enough complaints they will pressure Aspen to make due with the complaints

I had been a patient for approximately 3 years. I have never been to happy with the Staff, the scheduling and long waits for an appointment. The cost is outrageous. Being accused of stealing something that didn't even happen. I open a drawer to get a bandaid and the next thing I know I'm being thrown out of the office and told that my services will no longer be honored or my treatment. I never have liked the staff. The long Waits with a dental emergency is unbelievable. Three weeks I had to wait for a damn appointment. Then told they will not care for my dental needs accusing me of something I absolutely did not do. I will post a review everyday about Aspen Dental if I have too. I have paid out a few thousand dollars to this dental office. That's all they care about. Screw the patient. We can't help you unless you pay.
Accusing me of doing something I absolutely did not do. I left there office very upset mad and disappointed in such treatment. They can take there business and shove it up there $#*!..

I went to AD for general xrays/cleaning etc. I was handed an estimate for care that was nearly $3000 with "insurance discounts" and other cryptic and suspect billing nomenclature. I left without an explanation and called back a few weeks later which was an ordeal all by itself. I could not reach the office where I went for care and was repeatedly put on hold and dumped to dial tone or sent to corporate where they just transferred the call where I was summarily put on hold and dumped to dial tone again. I have had the "Deep cleaning" they are recommending and it is simply cleaning up the tooth beneath the gumline. I have had it done with and without anasthesia and without was infinitely easier. My instinct is that this cleaning is being renamed and repackaged as something it is not so they can charge an exorbitant amount for it. Dentistry in the USA has become a great way to "Take the money and run". So tired of the wolves in health care taking advantage of people who just want to be healthy and not go broke. Aspen Dental 4602 East Washington Ave Madison WI ******* Buyer Beware.

I visited Aspen Dental on July 13,2023. I had a first time visit in order to have my dental health cleared for an upcoming surgery.

They did an initial exam and X-rays. I was informed that I needed a root canal. I scheduled the root canal for 8/24/23 and paid my out of pocket cost. One day prior to my appointment, I was contacted and told me that they did not have a doctor to perform the procedure.

After waiting over a month, only to be notified a day before the procedure is total negligence. They attempted to offer a reschedule at a different office a week later, I declined. I contacted that office directly and was told that I was unable to have the procedure performed there either, due to no doctor. I am glad I did not rely on them to schedule me.

I would be out another week of time. I tried getting my records and x-rays to go somewhere else, but was unable to receive these records expediently. Apparently they have to get them from their main office, even though I was seen at the office that I was attempting to get the info from.
I am so upset over this experience and the desk help and supposed manager could not understand why I was so upset! I should not have my insurance company charged for the initial visit, because now I have to start over somewhere else.

I hope that I can find someone to do my procedure in a hurry so my surgery will not be postponed.

I am in a lot of pain and really need this surgery to alleviate this pain. The negligence of this office will cause additional pain and suffering due to the lack of competence.