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Ali R.

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Experience: Health

Member since September 2020

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1 Review by Ali

1st experience: I scheduled an appointment for a cleaning, and it took well over an hour for the dental hygienist to get me. When questioning the receptionist if I should just reschedule, she said, "no, just wait a couple more minutes." They could've easily informed me on the situation. What's the point of pre-scheduling an appointment then? Was offered no apology for the delay either.
2nd experience: I went in to get a couple of fillings done. After waiting for about 30 minutes, I was taken back to have the procedure. I was given Novocaine shots and the drilling began. Half-way through, the dentist left suddenly, explaining nothing, and leaving me with blood, saliva, and tooth shavings filling my mouth FOR 45 MINUTES. He comes back and has to numb me again at this point, almost finishes the filing, and yet again, leaves me for another 30 MINUTES with a mouthful of blood, saliva, and tooth shavings (I WISH I could make this experience up). I asked him why it takes over an hour to complete just a couple of fillings... his response is, "It is what it is. Sometimes you just have to wait." No accountability, no explanation, no apology.
3rd (and hopefully final) experience: No one had asked for my updated insurance after the office had been closed for about 6 months due to COVID, so when I came in to get my 2nd cleaning completed (which had been scheduled back in March and out-of-pocket expense already paid for), they didn't bill my insurance for the cleaning or fillings until the office opened back up, at which point my insurance had changed, so now they're expecting me to pay for the entirety of service out-of-pocket without any insurance covering it.

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