Aspen Dental

I cracked a tooth today, having pain, tried to schedule on website but won't let me. Answering service was no help after being on hold for 20 minutes. She said I can't make appointments. I can only try to get a dentist to talk to you. TOTALLY WORTHLESS!

They suck. I went in and learned how to wait patiently. I finally got into a examination room and got a half $#*! cleaning on my upper teeth handed a bag of $#*!, and got scheduled to clean my lower teeth. Then I get a bill from Care credit saying I owe$ 5500. 00. They did drop it down to $3500. 00. You get a scamming company, that is hooked up with a company that is one step above, or one step below a loan shark. Go to the local dentist! Screw Aspen Dental, before they screw you!

In June I had taken my sister into Aspen Dental in Taylor's SC for dentures. The cost was $4135.50. On the 30th of June I informed that she had left my residence and wouldn't be returning for all the other work I was charged for.
Carson the Office Manager said he had spoken with the Doctor and they would lower the cost by $1400.00 which they never did. They are thieves and everyone should stay as far away for this Rip off company as they can. Find someone who is honest because Aspen Dental Taylor's SC IS NOT!

I received a treatment plan and was lead to believe it would include office visit a deep cleaning 6 cavities filled, removal of 2 teeth fitting for a bridge and was lead to believe it would cost 4439.00. They immediately got me a dental plan and charged my insurance the max and then another $2150.00 to the plan. I see things I was charged for and not done. Now they sat the deep cleaning and cavities filled cost $3150.00. They will not refund for things not done and the financing says it's between Aspen and myself

I visited the Gates NY location in 2020. That was my last visit due to an extremely rough experience. Flash forward to 2022 I received a bill in the mail for $1,800.00. I called because I already paid for services and they spent an hour telling me it was my fault for ignoring notices from my insurance carrier. I had to spend 4 hours between aspen and insurance (insurance who told me aspen was a nightmare and never returned calls) and at the end of all of it aspen did the billing incorrectly. They didn't call me back for two days and when I was finally able to get ahold of someone they said "we took care of this for you" another 3 weeks go by and I just received another "past due" bill for $1,800.00. I can't leave a message on the voicemail and am beyond frustrated. I wish I could rate a zero.

Aspen dental Elizabeth City is the worst. I went to Aspen Dental to get my snap ons completed. They did nothing but give me excuses. First I had to provide a letter from Orthodontist of what was needed to finish the work. Big mistake. I wound up giving them 3 clearance letters. One letter sent from Orthodontist which they said they never received. They gave me a speech that it takes alot of time to order the parts. 30 days later.parts were still not ordered. They promised to call in 2 weeks...30 days later no call. Parts still not ordered. Keep in mind that I have only posts on my bottom gums. Because of this I have only been able to eat soft foods. I have lost nearly 15 pounds. They have no empathy. I had to start the process all over again. This is during Thanksgiving and Christmas. My heath is still deteriorating

They rip you off, and they shouldn't be in business. Do not go! The worse experience ever. I had a crown down and popped off after 18 months. My daughter and I, were fine before we went, after comprehensive visit, he was given us a quote almost 15 k for the both of us. After a few visits we were both in pain. Do not go!

I had teeth pulled in July 2019 for dentures. The temporaries never fit and I started losing weight because I couldn't eat. I would go in and the problem would be fixed, but something else happened. A year later I have the permanent denture which doesn't fit and although I can eat better I still have discomfort and can't eat many things. I returned a couple of times for adjustments and staff were helpful and always willing to make adjustments, however in the long run nothing has helped. I will now be paying for poor dental fit for the rest of my life and will continue to be somewhat miserable. Staff are nice, but quality of work extremely poor and I was told one thing by one person and someone else would tell me something different. I went to Aspen to save money, unfortunately I've ended up saving nothing. Recommend not going to Aspen, review other dental offices and go elsewhere. I'll live with my mistake for the rest of my life.

I went to the at the stow Ohio location. Of all the years going to different dentist office this one I would have to say is the worst I have been to.
It was so bad I ended up taking them to court. And Yes I won my case. My case is now on public record. If you have received bad service. Don't forget you have rights to take them to court and let a judge review your case. You do not need a lawyer. Just do your homework and you can than have a judge hear your case

Aspen Dental Delray,Been there 1.5 years in that time I have seen 3 different hygienists each one was brought in from another office to fill in for the day they said, the dentist I started with is no longer there and the fill in dentist from Miami said he had recently immigrated from Cuba but was licensed in the state.
He prepared one of my teeth to receive a crown and temporary tooth. That was 4 weeks ago. The crown procedure was cancelled because it had not arrived as scheduled.i called again the following week for tracking on the status and was told they had no record of my impressions being sent and I would have to come in again to repeat them. I await a call back from the office manager. This office has a high turnover of inexperienced people and I would consider it more of a dental school instead of a professional dental practice.After having a relationship with my dentist a and regular hygienist for years this is a real shock.

Receptionist couldn't give me directions to their office (Mapquest only got me so far). She actually wanted me to go into the Petsmart when it opened and ask if anyone there knew where she was located, I mean, she works there!

Despite her erroneous directions I arrived and while waiting for my appointment for a single implant, looked up their BBB rating. It was an F. Not a member. I mentioned this and the office manager relayed the messages that I was
Not welcome there. Got home and received a reminder for an afternoon appointment I never scheduled. Beware.

After my cleaning i was informed that I didn't receive the antibiotics because she needed to check with the Dentist to make sure it was ok because of my allergy to Penicillin. I was told by the Hygienist that I would receive a credit. After the visit I called to see when i would expect to get my credit because I had to pay over 300 dollars out of pocket. The Hygienist then said i could come back to the office because she got permission from the dentist to do antibiotic treatment. I declined this offer. If I wasn't getting the service i should not have been charged for it. I spoke with the office manager Asia who told me I could expect my refund in 10 days. Today is 8/16/2023 and I have yet to receive my refund or a return call. This is theft. I am below middle class, and I was taken advantage of. I will continue to fight for what is right. I will not be seeking care from this place again. I can't continue with my treatment until I'm refunded.

Aspen dental charged me for a procedure that I did not have (aveoloplasty) $291.00.
I had dentures financed through Snap Finance for $1150.00 but didn't receive them because they said I owe for the aveoloplasty. I'm still paying the $1150.00
No dentures. Aspen Dental are scammers, they wouldn't refund the difference of the $291.00 and $1150.00. I guess they pocketed my money.

Worst Dental rooms in Plano arrived for an 8am extraction appointment, checked in, sat and waited in the waiting room for an 1hr with no dentist calling other customers with later appointments came in and were seen. I eventually asked why am I not being seen to and having my extraction done and they all looked at each other stupidly and said oh we thought you waiting for someone. Stay away from this place if you value your teeth. They have no clue what they are doing, extremely u professional and offer poor service. They couldn't even offer a proposer quote for teeth work needed revision 5-6 times to be corrected. Don't waste your time.

It's sad to think you go to get help for your oral care which can effect your overall health and they think of money more than a patient, I was told I had periodontal disease no saving my teeth at all had bone lose, I was devastated, So as I researched reviews several people were told same thing as I was told, deep cleanings expensive tooth brush etc etc, So I got a second opinion, omg to think Aspen wanted and thought more of money almost 10,000 it sickens me to think how many people they have taken advantage of, so please get a second opinion if you go there and your ask to pay this crazy amount of money and use their expensive tools! Joke sad Joke!°°

Horrible costumer service!
I am truck driver and I had an emergency. I was coming to Harrisburg, PA and I remember about Aspen Dental. I never used before, but I really need the service. I called Wednesday and scheduled an appointment to Friday, September 1st at 4pm. I received an email conforming my appointment. Great. When the day and time came, I need to run 30 miles to reach the location and for my surprise - CLOSED! No email, no message, no call to say something.
This is a really unprofessional place. If the clinic do this I cannot expect something better from the doctors and staff.

Went to aspen dental in Smyrna Tn. Disorganized and unprofessional. Appt at 9:30 and received a email that I was set of 10. Had to wait for over an hr. Person doing X-rays didn't speak just grabbed my head to position. Complained about wait then agreed to treatment plan. Called back after a few days since they hadn't called me back. Finally called my insurance carrier and was informed of hat the treatment plan had neve been submitted. Nothing but lies and bull crap. Go somewhere else