Aspen Dental

I have had nothing but problems, I bit my cheeks several times due to poor fittings, I had several adjustments, still same problems. I go through a tube of fixodent weekly, I have black and blue cheeks and mouth sores from day one, I also have a huge bump in my mouth feels like a bone that still hasn't healed. I can't bite into things, without biting my tongue or the insides of my mouth, I literally have to break everything I eat into tiny pieces, then place them in my mouth. I cry. I'm so disappointed and when I return to say that I still have issues they treat me poorly, I paid cash because I didn't want to go months without smiling. And instead I'm crying! Over four grand awful. I had four teeth pulled, and then upper and lower denture. I still don't have permanent bottom one, and look what I deal with in photos,

Went to aspen in mount Pocono pa on an emergency. In terrible pain.permanent bridge on bottom left broke and when I tried to eat on right side something happened there and I was in excruciating pain. They did nothing for me but build a 5000 treatment plan. I am 73 with chronic kidney disease and will not live more than five or six years. Begged them to work with me to give me the quickest and most inexpensive result. They are all about the upsell. No heart no compassion no help. There are other practices out there that will help you. You need to look. I waited through the pain and not being able to eat to see another dental clinic an hour away. Screw aspin stay away from this practice

I was told I did not have dental Medicare coverage. I paid for dentures. My insurance rep called and said I did and they had charged them. Also taking my money for entire bill. They have not reimbursed no matter who I talk to. They owe me my money back and made up charges for dental care that was never provided.

Aspen will start with exceptional customer service, then it gets worse as time goes. I was scheduled 2 appts within 3 weeks. First appt, they informed me they were hacked and had to speak with me regarding finances before they proceeded with services. Mind you, I've already paid them over $9000 and they would not complete my appt until they could verify how much I've paid, due to the cyber attack. So nothing was done at that appt. Rescheduled me 2 weeks out and when I showed up for that appt, they informed me they did not have me scheduled. The front desk person has the personality of a rock and seemed as though should would rather be doing something else. I was rescheduled once again. Received a call 1 day before my appt to ask if I could come earlier. Of course my answer was "NO!" They seem to think that they are the only ones employed and their patients sit at home and eat bon-bons until their next appt. They need customer service training ASAP!

I set an appointment to replace a cracked crown, quoted at $872.00. I arrived and received a full set of painful x-rays then a quick examination by a very young dentist (probably fresh out of school) I was told i needed a root canal on tooth that already had a root canal. They preferred that i go with an extraction and an implant.
Bottom line was that the new crown would cost $1,685.00 not including the root canal. I got out of there as quickly as I could and plan to go to a reputable dentist

As most reviews here, they try to pad the bill with unnecessary work. Go in for a replacement denture and they want to do X-rays even though they have them on file, they want to give you a deep cleaning, sell you a $200 oral B electric toothbrush. When I declined all of the above they got rude and left me sitting in a room for 40 mins. Here's the kicker. The manager who has no dental/medical experience apparently know what I need. I haven't even seen the destist and you already ran up a bill of $6850. 00. I walked out and told them they're a joke. I'll go to a real dentist. Ive had better experiences at a car dealership.

I went in for new dentures and they gave me dentures that didn't fit and they tried to make me take them. They were big and bulky and didn't fit my mouth. I didn't like anything about them so now they're trying to tell me it's because of what I chose. Regardless of what I chose it should be high quality. But I got garbage for teeth and so I have go through hoops to get my money back. Don't go there if you want a denture that fits right. It's really sad to say this once they find out you don't like them they are rude to you and want to make you feel like they're right and you're wrong. I know what feels right in my mouth. Don't get caught up in their reasoning. Stand your ground and get your money back

The Onalaska, Wisconsin office is horrible. They screw up appointments and blame you. They never answer the phone despite several people sitting in the front office. I put a deposit down for a crown and filling replacement. Because the office manager was rude, I called two days later to cancel all appointments. Of course, no one answered. Finally, I called a general Aspen customer service line, and she canceled the appointments. Two weeks later, I still have not received a refund. The office manager said "you don't have to get snippy with me" and then hung up. Wait, they stole $757 from me but I am being "snippy." They will not answer the phone.

I went to aspen dental for a cleaning had x-rays and a cleaning needed mouth wash that was antibiotic and toothpaste they told me that the total charge was 282.00 I paid in full now they are billing me another 222.00 for something

Called Aspen dental for a tooth extraction and cleaning, went there and they took x-rays, then the dentist came in and told me that he wanted to pull 6 teeth out and give me a partial to the tone of 6000 dollars and he would not pull the one tooth that is in need of extraction. They charged me 124 dollars for x-rays and sent me on my way after waiting a week to get in to see them. I was in terrible pain when I left from him digging around in my mouth. Do not go to Aspen dental in Peru, Illinois if you need a tooth extracted, they will try to upsell you and cost you thousands.

I purchase my dentures in Aspen Dental for 2800 $.
I travel out the country and 1 of the tooth got loose,I fix it there and now back in usa I got another tooth loose and they do not recognize warranty because I fix it out side the country.
Shame on them...never go back to aspen dental

Aspen Dental says "Exclusive money back guarantee"on dentures. They tried 3 times to make mine and couldn't. They kept $750.00 out of the almost $5,000 I gave them. I'm out $750.00 and no teeth. They may can fill a tooth but they can't make teeth. BEWARE

The worst in the dental industry. Run from theses places. They don't value your time and do terrible work. I had a small chip on my front denture probably a 1/16 of an inch. They kept me there for 4 hours and then added something else to the inside of my dentures and now they don't even fit right. I had to take them to another dentist that knows how to professionally work on dentures. Then the manager was a total d&$k. They are now trying to charge me $200 for the repair, what a joke. BTW this Aspen Dental is located in moline, illinois. Please don't waste your time people!

Was in the office to have exam and x-rays. They told me work needs to be done. I presented them with the 20% off coupon online. They told me they do not know anything about it and will not honor it and try to charge me outrageous prices.

I went to Aspen Dental for first time for consultation & xrays & made an appointment for a deep gum cleaning 2 days later which they said it would cost $445.00 which was ok but few days later they billed me another $665.00 for some made up reason that made no sense what so ever which was there way of billing me for that first visit & now i have a bill of over $1110. 00 to pay them. I will never go back there again caz can't trust them

I have a dental emergency. I called the Walpole Massachusetts location. I asked him do you take mass health and Medicare. They didn't give me an answer yes or no. When you normally call other Dentist and ask them about insurance. They will answer over the phone yes or no. Aspen dental wants you to go into the store. Get all the x-rays exam everything. After the consultation then that's when they discuss insurance. If they don't take your insurance, then you have to be set up on a payment plan. How is that convenient? That's a wasted trip there when you could answer that over the phone. Why should I be set up on a payment plan when I have insurance and insurance does cover the dental work.

Tuseana and Destiny was very knowledgeable of the task at hand, also they were helpful and understanding of my needs... I'd give those two alone a 10... This Dentist deserve tens all around... Its always a PLUS when a business show their more than just a business but actual people with equal needs as you. And they show compassion... Aspen dental 1114 S Clinton St. *******

Book your appointment NOWWW and be as HAPPY as I am...