Aspen Dental

I've had a lot of dental work done in my life (76 years) and this has been the worst experience ever. Had a new upper plate done... put one front tooth no where near where it should have been. Had to redo plate. Trying to get my new lower partial made... walked out of office on two occasions with a fat lip. Said it was due to the Novocain... nope. Been in the lot of pain and discomfort since I started this whole procedure. The permanent partial made my tongue and gum raw on the right side... could not eat with it. Had to resort to the temporary for two weeks. Now making a new one. This all started in July and it is now December and still not right. Also charged me over $1,000 more than they should have, which has now been credited back to me. Do not go to this torture factory!

Went to my first appointment today, expected I would need work done, as haven't been to dentist for 3 years, but not $10,000 worth with Invisalign and being told I grind my teeth at 45!

Never have I ever been told by a dentist I grind. My teeth have already had brace work and are perfectly straight...

As soon as the dentist started mentioning work that was well outside of what I know I needed for care I knew this place was suck all you can get out of your patient, and nothing to do with patient care.

Went to Aspen Dental for routine check-up and cleaning. There was no dentist there. They did a lot of x-rays. A hygienist looked at my teeth and said I needed an expensive deep cleaning. Everyone there asked me what kind of toothbrush I used. They make a lot of money selling expensive electric brushes. I needed to make a separate appointment to see a dentist but I could speak with an office manager! It is not Healthcare but a business.

I came in with a broken denture fulling intending to buy new dentures. The repaired dentures was fixed poorly. It had 2 jagged edges still on it that needed buffed. They also wanted me to pre pay 138 to have 6 teeth cleaned. When I told them I was no longer interested in the new dentures due to the outrageous price they became cold and were very short with me.

This is the worst place you can imagine. Of course, everyone will smile for you once you're there. But all they are after is money. It is really ugly when dental service is all they care about is your money rather than your health. They tried to force me to do some unnecessary procedure that would cost $1,800. They even said they would not offer any treatment unless they did this unnecessary procedure. I said I will have to go to another provider and started to walk out of the door and then when they realized they would lose a CUSTOMER they said ok. I had a crown there and sadly it fell off the next day in my sleep. I was luck I didn't swallow it. I went there and asked for a fix or a refund and they REFUSED. I had to write their regional manager to approve a refund. Then after a couple of months, I checked my account and they fund was not there. Six months later and more than 30 emails I finally got my refund. I hate this place and advise you never to go there.

My mom is 81 years old, she needed to get dentures. The Dr. was so rude and foul mouthed. Told us to leave if we didn't like the way she was talking to my mother. Then they wanted my handicap mother to exit out the back door with no walk way around the building to get to her car. My mother was crying and they didn't want other patients to see her upset.
Not a place you want to go, specially if you are a senior or handicap. It's a franchise that care about the money. Dentist don't care because they are there one week then at another franchise the next week.

On July 24,2023, I went to Aspen Dental to schedule a simple tooth extraction. Sounds simple? NOT. I was told that an extraction would itself be around $250 but I needed to have a full mouth X-ray.for a "treatment plan". Told this would be an additional $225 on top of the extraction
I said I didn't want the x-ray and didn't need a " plan" just a tooth pulled. Aspen manager insisted on the extra items. I walked out.

I told two friends about this experience. Both said that Aspen is beyond terrible and had a dismal reputation on dental cost and patient treatment.

I have gone to dentist for more than 60 years and must say my experience with Aspen was the worst yet.
DON'T EVEN CONSIDER THEM..

This place is a nightmare! They kicked me out of the establishment. They were rude saying I was yelling and swearing. All was doing was sitting in the chair waiting for the hygienist. When the coordinator came in and started screaming at me. Told me to leave. I will never go back to this place and would never recommend these crooks to anyone!

This company has cancelled my children's appointments 3 time's with no notice after I confirmed it, no one could tell me why and nor did they offer to remedy the situation. I will never waste my time and reschedule with them. I should have never rescheduled after the first time they done this to me. I wasted gas and time off of work..

Don't go there, they over bill and their office doesn't return your calls. The quality of work I had done was adequate. But expensive and not finished. I had to pay another dentist to finish the work.

The office manager over charged me by $858.20 and will not refund my money, even after my insurance company, Cigna, told them they over charged me and owed me the money, when aspen or any medical care giver accepts insurance it is a contract to charge what is agreed upon with the insurance company, I feel sorry for people without insurance, they charge whatever they want, and then have no recourse, still hoping Cigna can help me get my money back, I payed up front because I have an HSA, big mistake.

Went down to get a price on an implant. They said the 1st visit was free. They did all kinds of looking around in my mouth. The office manager wrote out 2 sheets of work to be done in my mouth for 7000. 00 dollars. Then they tried getting me to take out a loan for *******. 00 dollars at 20 percent interest rate. I asked again how much it was for the visit. The woman Mellisa said my visit was free. So I left.
I then received a bill for 139.00 dollars. I'm not happy about it. I would never walk threw they're doors again. They lie about everything. Don't go there. They bill you for walking in the place.

No other dentist requires you to come in and get a "prescreen" prior to performing a simple exam and cleaning. So you have to take time to go to the dentist twice. Not only is that bad, the place does not follow best practices in hygiene. Complete dirty money grab.

I had made an appointment with Aspen Dental because they said they had Saturday hours. I had several appointments due to work needed on teeth. I paid over $3000.00 out of my pocket with insurance. From day one I complained that bridge felt loose. They said it was good. After completing all teeth work. Couple months later bridge came out. After 3 attempts of calling and trying to get appointment to glue back in. Nobody would call me back for appointments. So I had to go to another Dentist to have them cement back in and spend another $130.00 female manager was rude and never called for appointments. Very dissatisfied would never go back. Aspen Dental Louisville Ky Dixie Hwy.

After waiting 14 months for implants. I am extremely disappointed. They don't fit right and I have denture rub and no one can get me in to fix it for weeks. Horrible.

Original got done at the opelika Alabama office.

Try getting a hold of corporate. Joke

Aaron.

Aspen Dental in Kyle, Texas tried to double charge me for a dental visit I had with them. When I called them to complain they said they would look into it. Two weeks went by and I didn't hear from them. When I called to find out where they were with the matter, they tried to gaslight me, telling me they did not double charge me and asked me to please check my bank account. So, I did and saw they'd credited me the day before for one of the charges. When I asked them why they didn't just call me and admit they'd double charged me, they told me they never double charged me at all. Another thing they've started doing is charging patients upfront for services; that is, before any work is performed. None of my previous dentists did that. My doctor doesn't do that. No one I do business with requires upfront payment for services. Aspen Dental in Kyle, Texas has decent Dentists, but bad business practices. If you need a dentist, I recommend you try another dental office.

My wife and I went in for an exam. The hygienist checked my gums no problem At the very end she jammed a dental pick into my gum and said I have bleeding gums and that I need a deep cleaning. Now they refuse to give me the normal cleaning my insurance covers. My wife went through the same thing. I went and got a second opinion and was told I have healthy gums. Stay away from Aspen Dental.

I am disabled and have a limited income. I did purchase private dental insurance though but, I was told by Aspen Dental that I would have to pay up front for my dental work and the insurance would reimburse me. My insurance told me they never heard of such a thing. They told me that they have to submit the estimate first and they pay after the work is done.

I would not recommend them. I recently found out that there is a class action lawsuit against them for deceiving patients.