Aspen Dental

Set appointment over the phone to have a root canal, as their endodontist specialist will be available today. When I arrived, they ran up with x-rays which was not needed as I already have referral x-ray. After the endodontist check my tooth said I must wait couple of weeks as she is busy today & surgeon only here 1 day per month. These people are crooks, stay away. Not dentist more like a bad trip to a used car lot. I did not listen to other people as many people said do not go there but unfortunately due to my tooth pain I went there. Even the endodontist does not want to give me painkiller or antibiotics to control my pain. They did nothing! I will do the root canal from other place and rough quote was $1700. Stay away from them.

Broke my front teeth now I am BROKE. Came in to get teeth fixed. I work traveling so I thought a chain would be convenient. High pressure sales 5 thousand before any work done. Billed insurance for a crown on a tooth that had been removed or was missing. Haven't fixed my front teeth they had me scheduled for oral surgery and told me it would be 7 hundred to get that done. It was billed 3 times on the initial 5 thousand that they said I had to have and roped me into care finance
I feel violated. Like going to sleazy used car salesman

The dentist at this location are extremely incompetent. Repeated visits for infections, stitches coming out 3 hours later, and the list goes on. Must have gotten their diplomas in a cracker jack box. Would recommend avoiding this place. Went to a real dentist, and issues were resolved the same day.

These people only want your money and have BAD quality care. I recently went to aspen dental where I was charged to "hold a spot for an appointment" (which they suggested should be around 50 dollars?) and was told it would be deducted from the charge of my next app. After my teeth cleaning they did not reduce the price and had some excuse saying they could "request a refund" for my down payment. They cleaned my teeth in a little under 10 mins. I have never been to a dental app where it took less than 30. A dentist did not come in to the app at all just a hygienist. Don't go here seriously the biggest waste of time and money

Absolutely unethical business. Pure robbery. I broke a tooth and unfortunately Aspen Dental was the only place that had availability ( in understand now why). Within 5 seconds the dentist determined I needed an implant and a deep cleaning and presented me an estimate of $4500 out of pocket. I knew this was BS so decided not to accept this and waited 2 weeks so I could see a real professional dentist. The said an implant was absolutely absurd and no deep cleaning was required either. The fixed it immediately with a regular crown. Aspen dental asked $150 for this 5 second consult

No matter what time a day you call either one of their offices, I've not been able to get a live receptionist. After leaving multiple messages I've not received a return call on that given day, it usually take 1 or 3 days to get a call back if at all. If you have a balance due, they will not allow you to schedule a future appointment. I would never refer anyone to Aspen Dental, and the looks of their ratings others have similar issues. :(
They need to be report to the better business bureaus.

My husband had upper and lower partial made, we moved out of the area so they sent them to another place so he could have them fitted, tops were ok, but the bottom was completely wrong so they sent them back, no refund for over 2 months now just called and they said corporate denied refund because of no signature on file, what the hell does that have to do with anything they took the payment without a signature. All I know is He better get a refund or they will have a lawsuit against them

I had an existing implant that was loose while I was traveling. Aspen Dental was the only office I could find that would take an emergency patient. Instead of just pulling the existing implant and referring me to my trusted dentist at home, they harassed me into getting a new implant. $4000 later it was deemed to be unnecessary by my local surgeon and the implant was the wrong size. Also when I was rinsing, the water lines had not been cleared and I received a mouth full of chlorine. Do not use Aspen Dental. You will be sorry. When I wrote a private review outlining my concerns, they were ignored.

Was treated like less than a person. They are just looking to make money. Go find a reputable dentist these people are a-holes and should get sued for the terrible service. I got a 30 second exam and got completely lied to because they didn't realize that I had experience with dental services.

For medical reasons, I am only suppose to get a fluoride treatment once a year. When I went to my appointment 10/16/23 I asked if I had gotten fluoride last time. The gal told me no. A few days later while filing my receipt, I discovered I DID get a fluoride treatment last time. I do not appreciate being lied to just so you can get a more money from me. That was a sleazy thing to do and I will never trust Aspen Dental again..

Cant keep staff, only concerned about new customers, once they have your money, your just a number. Staff is constantly rotating. They are just a horrible place and never get tour issues corrected. This is the worst decision of my life using aspen dental

Aspen dental in Virginia Beach is the worse, especially General Booth location. Staff including dentist & surgeon are crooks. Lots of promises but all lies! Price changes as often as the staff changes. The absolute cheapest materials they can purchase legally. PLEASE help put these criminals out of business by not going to any of their locations. Owners are teaching staff how to rip off patients in any way possible with NO reimbursement as PROMISED. $10,000 over charged before they would finish the work. If you have problems call or write to the dental board so attorney general in your state can get involved. It's the ONLY way because Aspen dental will never do the right thing unless forced. Again, RUN!

Call center sent us 35 min away to closest office just to be turned away because they don't take walk-ins after certain time. Called next day once again call center assured us they would take us. The 4 doctor names on the wall 2 of them are "owners" and don't work there. The other 2 were on vacation so only had 1 temp dentist and got turned away a second time. They just don't want to take walk-ins. After 70 minutes of wasted time and gas don't waste your time here. Customer service is horrible.

This place is terrible and will try to scam you and charge you thousands of dollars for unnecessary services. The dentists are incompetents and don't care about their patients, just greedy. Avoid this place! They broke one of my perfectly good tooth and didn't even apologize.

Based on my cardiology requirements for valve surgery, I was sent for deep cleaning. The dentist determined by X-ray that the procedure cost $1275.He did not examine my mouth as it was deemed unnecessary. I paid half of the cost and the rest later. I called another dentist and made an appointment. He did the job with $250 and signed the form that the cardiology requested. For about a month, I am trying to get my payment that was given to aspen dental. I spent a lot of time by now and still, they did not put my payment to my credit card. What a sloppy company! If you don't mind paying more than you should pay for service then Aspen Dental is your place.

I specifically said I wanted my teeth cleaned and information for a crown nothing else. My insurance isn't accepted there and I knew that. What I didn't know until I got there was that they MUST take X-rays before a cleaning. 230.00 worth of X-rays. There is a sign by the front desk explaining that for 1st time visitors x rays and exam are free. I asked about that. I was told that it's only for people who don't have insurance. I asked " well isn't that me? ". I was told that even though they don't accept my insurance I don't qualify". It was a short visit to the dentist today.

The doctor that apparently had no clue what to do initially or as things got more messed up, scuttled back to California within a few weeks. I think I was NOT the first complain about him and his practice.