Aspen Dental

Read all the other reviews here or on the Better Business Bureau. They're spot on. They speak English but apparently have very low levels of comprehension. They are an upsell corporate rip off franchise that will do nothing you ask for, then send you a bill for stepping over their threshold. Keep away. Far away. One star is too good for them. And there is no "FREE" consultation.

Will NEVER go to Aspen Dental again! What a joke, always a different person each appointment when asked "Oh they quit " Worked out plan on what needed done and price that changed with each difference dentist seen. When asked financial person and had written down name, date and of time call was made to be sure how much it would cost the other office lady said " I'm not sure where she got this amount " Went from 5 something to 2 thousand something. Really? Then they billed an insurance company we don't have. Never has anything been as promised. 1st tooth pulled they left tooth fragments. Long story short found another dentist today and will NEVER go back and will tell friends etc of horrible unprofessional experience. Reading reply's from reviews it's just a generated reply.

The dentist did a great job pulling, but temporary dentures are horrible. When you tell someone you have a small mouth they should listen. Impression plate was to big but tech said it may work, guess what it didn't, I have been miserable for 5 months trying to wear them. Will find another dental company to do bottom teeth.

Aspen requires payment in full before they will complete my crown replacement. Each time I try making appointment the amount required changes. I believe costly unnecessary deep cleaning inflated my account. Now I'm stuck with a temporary crown until I come up with $ 500, $900, $601 or $151. They should be invested for their business practices.

I called this morning with an urgent matter and a woman answered. Her name was Brooke, honestly the best customer "care" (not service) I've ever received. Words can't describe how happy to know Aspen got this one right. Good job and God bless you your family and your organization Brooke. Thank you

I paid up front for services at Aspen dental of Stuart was disappointed from the first fit still months later dentist refuses and o do adjustments that was included in price. This office is a nightmare and absolutely does not guarantee there work. Save your money and the headache and go with a dentist that stands by their word.

My aspen dental lost me as a client today as they refused to do a cleaning without making me go through x-rays first. I told them if they would not do it. I would find a dentist that would do which the employee said "OK. Have a nice day". Two years ago when they opened I was thrilled with the service I got. They have now become too big riches and more concerned with making money than helping the patients.

I went to Aspen Dental for a new upper partial because I saw advertisement's that they keep prices low. So after my consultation the price for an upper partial that would snap in to my existing implants was $3250.00 cost out of pocket after insurance. I then went to my family dentist to see how much I was saving using Aspen dental with their low prices that they claim to be low. WOW was I surprised, the cost out of pocket after insurance for the same exact procedure, an upper partial that would snap in to my existing implants was only $1,230.00 which was $2,020.00 less than Aspen dental! BEWARE and definitely check with a regular dental office, because Aspen Dental is no bargain. They charge way more, I guess because they have the lab on site. You would think they would be less, but obviously not. They are a joke!

I am now resigned from Aspen Dental! The personnel are fine, however, even though I requested repeatedly only one reminder please.this time, my final cleaning and follow up, they emailed 3 to 4 times, called Me 3 times…even today, 1 hour before My appointment! They ignore all feedback and complaints! Additionally, I find their follow up cleanings to be over priced for about 15 to 20 minutes of service, I'm done with them, since my requests went un addressed completely! Poor management!

First time visit with abscessed broken tooth, swollen jaw and PAIN. This was an emergency and they hurriedly took me right away. Explained procedure, upfront cost and set me an appointment for extraction after antibiotics worked for swelling. Set appointment for full exam. Very thorough, friendly and knowledgeable. Thank you Lancaster team...

It looks like there is a multitude of Aspen Dental clinics whose locations aren't identified in these reviews. I have been very pleased with Aspen Dental in Easley, SC, without the negative issues that seem apparent in other locations. It would be helpful to know which ones the complaints are for. They have had a recent issue with a "system failure". I had an appointment on May 5th, 2023 and no one was there. I had a 120-mile round trip for nothing. I called the next day and the gentleman who answered took my number and said he would call me for another appointment. It's a month later and I have heard nothing. Fortunately, the aching tooth my appointment was for stopped hurting. Another review mentions a continuing system problem. L will use them again but hope their "system" is ironed out by then.

Live in Southern York County, Take my Son to work in west Kings Mt, NC drive all the way to there parking lot, where their open at 7 am. Rather then hurting their fingers pressing buttons on a telephone, calling all customers, with daily appointment for today, waisting Joe Biddens Gas prices and being put off for 3 weeks already, deside when you walk in for a 9am appointment being told, yet put off another day, and having to repeat that process yet again, and wasiting even more Joe Bidden gas prices. WOW!

HORRIBLE - scheduled cleaning for my daughter & they didn't have time to do it, wanted a second appointment. They only do xrays on the first visit & want to bill your insurance twice. No communication that the cleaning I scheduled on the phone with them was not for a cleaning! If I could give a zero, I would... go to a real dentist office!

Price winds up costing you and insurance co. More than quoted and dentist is unprofessional by talking behind your back to office manager that you can overhear!

Worst business I've ever dealt with. Went to them because they were in network with my insurance company. They verified they were. Submitted claim and they were paid what my explanation of benefit amount stated, I paid my amount according to the explanation of benefits, then they balance billed me for the entire amount, saying Aspen Dental is in network - BUT THEIR DENTISTS AREN'T! If I was told that up-front I would have walked out! Currently in collection! GOOD LUCK! NEVER GO TO ASPEN DENTAL! SAM

I went to Aspen Dental for a deep cleansing. I have dental insurance. I was quoted $752.00 for the cleansing. I paid $752.00. The insurance paid their portion 2 weeks later. Total charges $1135.00. My responsibility was $417.00. I overpaid them $335.00. I tried calling to speak to the office manager twice. The calls were routed to several people who put me on hold. I went in and was informed it man at take as long as a year to get my refund. Why should I allow them to hold my money in a bank to draw interest? I had the procedure done in March and it is now May and I still don't have my refund. I wish I had investigated before I chose this dental clinic.

I went to Aspen dental 2 months ago to get my tooth pulled. I had already been to another dentist first but they don't pull teeth so I found Aspen. First appt was just xrays and consult. Scheduled to come back for extraction. When I arrived they took me back and took my blood pressure which was a little high, under the circumstances it shouldn't be a factor. They said I had to come back because of my BP. They can't do procedures with my BP high. So I rescheduled again. Second time the same thing happened and they said they need Dr. To provide what medications I take and it had to be sent directly from the dr. This time I contacted my primary to get Aspen the info they needed. Called back to reschedule, once I knew it was recieved, and the lady said she can't schedule me till the Dentist reviews my medications and gives the ok. That was 2 weeks ago and NO ONE has called to reschedule me. The most frustrating part is I have never had a dentist take my BP nor deny me service because it was a little high.

Lengthy wait to get someone to answer your call only to have them treat you rudely and hang up on you. From the local office to corporate, horrible customer service! They will do everything in their power to deny you owed refunds.This company's business practices are criminal! They refuse to resolve issues that should easily be satisfied. Went the BBB route. Next my attorney!Their doors should be CLOSED! PERMANENTLY!

I requested an estimate for dentures when scheduling my appointment. I specifically inquired about ensuring that my insurance would approve the cost. Following up two days later, I was assured that the insurance would indeed cover the procedure. On the day of the appointment, I reiterated my concern about coverage and was once more reassured. Even as I settled into the dental chair, I sought confirmation that it was still covered and received the same response. However, a week or two later, I was surprised to receive a bill indicating that the procedure was not covered. Trusting their expertise, I believe that I should not be liable for payment, adding to the ongoing dilemma.