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How would you rate Aspen Dental?
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Wisconsin
1 review
2 helpful votes
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Great care!
December 30, 2022

I went in today due to a cracked molar that I needed to have pulled. The NICEST staff i have ever come across in any medical facility. I'm a 38 year old male with a high pain tolerance and they babied me ( in a good way) of getting through the pain. Would recommend 5/5 for any emergency dental issues you may have.

Date of experience: December 29, 2022
Michigan
1 review
8 helpful votes
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I will never go to Aspen Dental again. They are money hungry and not concerned about the well being of the mouth. I've had 2 crowns come out within 3 years of putting them in. On top of that I was told there is not enough teeth left to save the teeth. I'm now going to a different dentist to have implants put in. Aspen Dental accused me of not taking care of my teeth when they are the ones who did the work on my teeth. I wished I had read the reviews before letting Aspen Dental work on my mouth.

Date of experience: July 21, 2022
North Carolina
2 reviews
3 helpful votes
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They violate informed consent, applying product before consent then explaining.then Bill you 200 plus dollars for what you did not know you were getting. Trays are big money maker.
Did wife's upper plate charged her 500, it broke in two days...
Shallotte nc.Stay away...

Date of experience: January 6, 2024
New York
1 review
1 helpful vote
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Disputed all charges for their si-calked root canal that I had to have redone and paid over $4000.
Aspen did not pay/refund $1 towards my claim.
Absolutely horrible! Would never recommend any type of treatment at their facility.

Date of experience: December 6, 2023
Wisconsin
1 review
3 helpful votes
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Not good work
December 28, 2023

I went to aspen dental in bemidji, mn and had a doctor put implants in. She messed up on 2 implants and she doesn't work there any more. One implant feels like it's coming out and it's sore. Now they want me to pay 1300 a piece to get out already paid 9000

Date of experience: December 28, 2023
Idaho
1 review
13 helpful votes
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Worst customer service ever. Corporate office makes up nonsense policies to hold onto money, apparently to get pennies of interest rather than taking care of their clients. And they lie and misrepresented, like saying refund was already sent out when it wasn't. And hidden charges like extra appointments and charging for electric toothbrushes when never ordered, told about, or asked if wanted.

Date of experience: December 19, 2021
Pennsylvania
1 review
15 helpful votes
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Aspen dental
February 21, 2023

Worse experience ever! On 2nd set of dentures still do not fit. Lowers cut my mouth uppers fall out! I paid $12,000.00 for nothing! I would not recommend anyone going to Aspen Dental. Save yourself a lot of money don't go there.

Date of experience: February 21, 2023
Maine
1 review
1 helpful vote
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Do not go here!
April 23, 2023

DO NOT GO HERE! You'll be doing yourself a service. I went there and paid ahead for services I may need as we went along. Well, I got a call and asked what for. Gum surgery I was told. I went to my appointment and was informed the dentist was stuck in traffic. Waited an hour, and Oh God wish I didn't.
He looked like he was on a bender. Started with giving me novacane and proceeded to remove a couple of teeth. I asked "What are you doing?" Taking out your teeth! "How many?" ALL OF THEM. And they dd! I'm still crying. They upper cracked down the middle and was told "Get new ones." Rude, unethical, money.Hungry. Only reason you see a 1 star is there are no other options.

Date of experience: April 23, 2023
North Carolina
1 review
3 helpful votes
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Aspen Dental did some work last year and everything was fine. I have had some issues this year and have tried to make appointments with them. Each time they said it would be 3 weeks before they could see me, this was an emergency. Once was a broken tooth. The last experience I have had with Aspen Dental has been in September 23. I have something going on with my teeth and great pain. They have rescheduled my appointment two times. They just don't seem to want to help me.

Date of experience: October 2, 2023
New York
1 review
5 helpful votes
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Dental chop shop
August 7, 2023

Booked for a cleaning. Did every other billable pre cleaning procedure and then said the dental hygienist was too busy today to do the cleaning schedule back in 6 months. Absolute joke. It also looks and smells like a bowling alley. Don't do it. Thank me later. I'm going to go make sure they didn't use up and bill my 1 out of 2 cleanings a year. Place screams insurance fraud.

Date of experience: August 7, 2023
North Dakota
1 review
11 helpful votes
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I was told by a woman in the business office if I didn't get a deep cleaning all my teeth would fall out. Mind you, and had been going to the dentist in Minnesota and they said no such thing. They ruined my gumline...teeth shifted. I'm still waiting for my refund four years later. Money is all this corporate fast food of dental, company cares about. Profit before people is Aspen Dental motto!

Date of experience: April 1, 2023
Michigan
1 review
11 helpful votes
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Very dissatisfied
July 29, 2022

This was probably the worst experience I have ever had at a dental office and I have been to many, many dentist due to loosing teeth in a car accident. Some of the assistants we really nice but I can't say that for the rest of them unfortunately. There isn't one positive thing I can say about them and that is really sad.
Make sure you read all the reviews before you make a decision, I wish I had.

Date of experience: July 29, 2022
Colorado
2 reviews
1 helpful vote
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Buyer beware
August 29, 2023

This company is a joke. Buyer beware. My husband had an abcess and teeth pulled and got no meds at all other than a week of antibiotics and then was left to suffer with puss coming out of his gums for a couple weeks after extraction. You have to pay up front but getting your money back when insurance pays out is a joke. They have owed us $719 for 6 months now and the payment supposedly isn't showing because they have been updating computers for 6 months. Home office won't answer their phones and when you finally talk to someone they are untrained CS all supposedly different departments to try and make it seem legit. Reality is they have a few agents who know nothing and can tell you nothing. There is no supervisors or management they just send you to another untrained rep to be told sorry we can't help. Even my insurance company can't get through to them. So now I have to file with the Attorney general for fraud to try and get my money back. Buyer beware.

Date of experience: August 29, 2023
California
1 review
0 helpful votes
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Money hungry con artists
December 27, 2023

Aspen dental are money hungry con artists. My husband went in for a simple extraction. He paid for initial consultation and X-rays and was told he needed more work. He was placed in a waiting room and someone from "finance" came in and said it would be 11,300 to complete all necessary dental work. They offered financing. Lol. That right there was a big red flag. But he explained that he didn't want any other work done just the extraction. So after waiting another 20-30 minutes they came back and said in order to do the extraction he would need a deep cleaning first. In the end they offered to do this for 3,300. What a joke. We should have read reviews before making an appointment.

Check out Aspen Dental https://yelp.to/SbkSdgGVsq

Date of experience: December 27, 2023
Maryland
1 review
0 helpful votes
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How bad an organization can be. From top to bottom this place is a complete mess. I actually feel sorry for them so I am not even going to sue them. I am just going to forget the entire experience. Basically, they are great until they get your money and then it all goes downhill from there. They actually lost the dental plan they put together for me and then lost my 1000k+ payment. Apparently their system got hacked or somehow lost all data and now they won't recognize my payment. In addition, I have had better care back in the 70's! Do yourself a favor and do not go to Aspen!

Date of experience: September 29, 2023
Indiana
1 review
1 helpful vote
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Would NOT recommend!
August 14, 2023

No one at their Joliet IL office explained what
Dentures would feel/be like. Nothing natural
About them. Most times your upper will require
Using an adhesive, MESSY! Get dental implants
If you possibly can. I only wear my dentures when
Eating out with company. I can eat most things
With out dentures. Steak or peanut brittle? NO

Date of experience: August 14, 2023
Illinois
1 review
31 helpful votes
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Rip off
May 18, 2022

Set appointment on line to have broken tooth removed, said they oral surgeon on staff. When I arrived they ran up bill with bunch of x-rays which was not needed. Tried to sell me on on full set of dentures which weren't nessasary, upper and lower and then informed oral surgeon only here 1 day per month. These people are crooks, stay away. Not dentist more like a bad trip to a used car lot.

Date of experience: May 18, 2022
Alabama
1 review
1 helpful vote
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Daphne, Alabama. Lots of happy talk and nice office. I went for exam and cleaning and left with $3400 treatment plan that included unnecessary deep cleaning and three crowns. Also got billed for a tooth brush I did not receive. Next visit to have one of the crowns done, assistant prepped the wrong tooth. Then the dentist began to perform a different procedure from the one I came in for. Finally she said she could not do that procedure and put the old crown back in. It fell out the next day. They insist on pre-payment so I'm due a refund, but it's been a week and still no refund. Don't even drive by this place!

Date of experience: June 14, 2023
Florida
1 review
7 helpful votes
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Went to Aspen on 10-14-21 for a chipped tooth. Was told I needed some extra work. They said they contacted my insurance for approval of the work I needed. The insurance never gave them approval. I financed over $820.00 insurance paid them three months later they send me another bill wanting another $858.00 or they are turning me into collections. I don't think I should be penalized for incompetence in the accounting/billing department. And not only that they tried to bill the insurance company for procedures that they don't even cover at all.
When I call the office to talk about the bill the people in charge of that are out to lunch, gone for the day, or never came in. Or better yet just don't return phone calls. Then I go to the office and I get the runaround or got the office secretary looking at me completely lost and don't have a clue on what to do or say.

Date of experience: February 22, 2022
North Carolina
2 reviews
10 helpful votes
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They are Grossly Overpriced. They lie. They tell you one price, you pay, then at each visit they ask for more money. They take advantage of seniors, and I am sure they cheat the Government and the insurance companies. Please find a local Dentist who cares about their patients. Aspen is a Bad national Company who lures you into their office by a free checkup and xray, then prints out and offers financing for a plan that costs thousands of dollars., Mine was two one tooth partials, deep cleaning, and two teeth pulled for a whopping $21,000.00. They discounted the price to $17,000.00 and offered free interest financing.

Date of experience: July 1, 2022

Overview

Aspen Dental has a rating of 1.3 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aspen Dental most frequently mention office manager, deep cleaning and customer service. Aspen Dental ranks 104th among Dentist sites.

service
169
value
156
shipping
34
returns
50
quality
133