AskTech SupportReviews 558

My iPad won't open with security numbers not registering. After trying some simple steps that did not work I now have an itemized checklist to follow which I am confident will work. The help far exceeded my expectations with follow-up to be sure I understood what is needed. Highly rated!

We are still waiting for an outcome, but Jon was very helpful in giving a concise summary of our problem and supplying information about where and how to secure help. The problem is what we consider to be the illegal and unnecessary removal of more than 20 healthy adult maple trees.

My issue with the mobile phone was because I didn't know enough to solve my own problem. Pearl, the lady tech assigned to my problem was very good with her advice, and very quick to respond. I didn't get a complete resolution to my issue without totally redoing my message, but the help was there and very good. There seemed no way to divide up a long message and send it piece by piece. If I would have sent it piece by piece to start with, that would have worked but I made the mistake of typing the whole message too long to send.

I didn't have to wait long to speak to Jason, but I still need help with my problem as I encountered an unexpected problem when doing as suggested to fix my Comcast problem.

By the time I connected with Just Answer, I had about 20 files open and was totally lost.
Rajesh sorted it all out and the desired website installed. He was easy to understand.

The tech from Just Ask was very friendly, knowledgeable, and very professional. He explained every single step needed to correct the issue, and was very patient.

I followed the instructions from my last call with JustAnswer, and would like to disengage OneDrive to prevent any additional occurrences of exposure. Can you help?

I opened this process with reluctance. I then got spooked when instead of a $5.00 fee, i was charged $48. But, i got the information i needed and i followed it as closely as possy and i got my Printer back on line. It was printing single lines of gibberish instead of the documents needed. It was using up lots of paper. I think it was money well spent since HP isn't supporting it's product ( which i bought last year!). Would use this again.

I purchased a HP desktop and had a HP printer. However, I was unable to get the printer to print. I tried, friends tried, called HP several times. No luck! I gave up for quite some time and reinstalled my old computer which had Windows 10, but it worked with the printer. The time came when I needed to use applications that were not supported by Windows 10. So I tried again to install the newer computer. I again called HP and they tried. I gave up and went to Best Buy to purchase a new computer but was saved from buying because they did not have the computer I wanted in stock.

I went to their Geek Squad and was told I had to bring the computer and the printer in for them to do anything. I was really disappointed. I came home and did an inquiry as to why my HP computer and HP printer would not communicate with each other and stumbled on JustAnswer and connected with Jake. He was very informative and descriptive in telling me exactly where to click and what to do. He asked me what did I see, and I said I see my printer installed. He asked me to print a test page and before I could say it is not going to work, the printer started printing. I was amazed, speechless and in total awe. I had spent soooo much time trying to get the printer to print with this computer and almost purchased a new computer. Jake was nothing short of amazing.

After I explained that I was locked out of my Verizon account because of too many login attempts, the technician listened to my problem and got my account working again. I really appreciate the help I received.

Too may hoops to jump through. Very difficult to cancel. Very disappointed in Fox Nation for this miserable customer experience. Fox is all I watch! The others are fake, given this experience I may only stream things I enjoy... and stop watching. You're not being good to your loyal viewers/listeners Fox. So sad.

I had a prompt to do a nozzle check but didn't know what it meant so I ignored it and soon I had no color printing. After searching online for epson support and doing a chat I was directed to receive a call from customer support. Stephen Yanni talked me through all the steps and it resolved the issue. Then he sent a follow up message on things to do for maintenance. Excellent service! Thank you.

Shahid did a wonderful superior job helping me. He was very patient while I had to retrieve ladders to get to the back of my TV above the fireplace. He was very precise and easy to understand. Instructions were simple and direct.

Tim, the engineer who helped me, is outstanding. He found the problem and explained it in simple terms. He's very knowledgeable and easy to talk with. Whatever you're paying him, it's not enough.

The technician I spoke to was very respectful and knowledgeable. He answered all my questions and made the changes directly on my computer. He explained each step taken and ensure I understood what he was doing.

After a truck hit a power pole in our neighborhood Friday night and caused us to lose internet, landline, and TV service, we called U-Verse/AT&T for help in restoring service. Along the way, we reached AskTech Support. They kept us apprised of their efforts to help us. Our service was restored on Sunday. We appreciate that we were kept informed and that we have our service back. It was wonderful to be able to work with Paul, a human being, and not just a chat-bot.

Nathan knew what I was talking about immediately. He gave me many choices to fix my printer problem and it worked,, So glad! Kriss P

My concerns about accepted practices of contractors with regard to insurance claims of their customers were addressed thoroughly and expeditiously. I am very relieved to learn that the local laws and my common sense assumptions seem to align very well.

I started with online chat, which determined I needed to speak to a Tech. I received a phone call almost immediately, and the Tech (Paul) spent 20 minutes with me trying to resolve my issue. Sadly, it could not be resolved, so I'm purchasing a new laptop. But, Paul was very professional and suggested 2 or 3 ways to resolve before we agreed my laptop had reached end of life. Cost was $48 for the 20 minutes.

They answered all my questions and taught me how to scan a document. I was actually able to scan only 2 pages of a 16 pages document I needed to scan to a pdf file on my computer. I tried to scan the other 14 pages but my printer didn't scan any more which led me to believe there is a physical problem with my printer. I've decided to take it back to BestBuy for them to test it and fix it to fully function as designed.