AskTech SupportReviews 183

I'm in charge of fixing things. But, the problem went beyond my abilities. Just Answer, answered my call
And stayed with me while he fixed my wife's laptop. The tech was professional and polite while coaching me through a few steps and wa-la it was fixed. I would recommend Just Answer for help with any situation from lawyers to plumbers to laptops!

Peacock was not streaming, only gave me a gray screen. Checked that I was current with payment n I was. Contacted help line. Response time was within 5 minutes. I explained my issues. I was given a list of steps to take. And it worked. I was streaming Peacock. All good.

Had an issue with windows not wanting to update on my PC due to something missing got with the tech after a few minutes he found the issue gave me step-by-step instructions on how to fix it within about 15 minutes. My problem was resolved. I'm very happy with my time with just answer. Would recommend this service to anyone.

From chatting to speaking with a personne, I was able to get an anwer to my problem in a few minutes.

Hi, I did not realize I was signing up for a service that cost money. The $56 charge is not authorized. Somehow you were switched to me from AOL. Mistake.
Thanks for canceling the charge.

Every time the phone rings, I answer and get a recording asking me how the conversation went when there is no conversation!

My tech was amazing! Patient, I am not a techhie, walked me through everything, explained each step and now I don't have to buy a new tv!, Best!

It was not easy for me, but eventually, with Nahum's suggestions, I was able to solve my problem. Thanks!

I was asking for advice and the next thing I saw on my bank charges was a bill for $55. Shame on you!

The agent was very helpful and fixed the problem. Very calm and efficient.
PS In the rating section all the stars go on when you put 5

My computer was hacked, and I had to change all my passwords. It was hacked when I was on Facebook. I am 75 years old and have Parkinson's disease. I think the man who helped me was named Andy. It took an hour and a half or more for him to help me. He went slowly, and made sure that I knew what to do. He was very competent, and I can't thank him enough.

My first tech had a power outage. I was asked to rate before I could continue. Then was asked to leave a tip. I sought the assistance of a second tech who helped me solve my issue. Rating requested but no a tip.

My Microsoft expert technician was very kind and patient and spent two hours on the phone as this was a very complicated procedure for me to grasp as I am not very techie. His step-by-step approach was very helpful and he even sent me an email describing each step as I knew there was no way I would remember the multiple steps to transfer the remaining photos and videos from the Google cloud to OneDrive cloud

Great he was the best cause I really needed help tell him I said thank you and God bless him if we have people like him this world will be great

Darwish, was great at assisting me with my photo zoom issue. He was patient, professional, and knowledgeable in his field! I'm happy to have the frame issue resolved because it was really frustrating me! Thank you Darwish!

Getting technical support was easier than I imagined. I put my problem in a chat and got a call for support. Richard was extremely helpful, assessed the problem, and worked to help me resolve my issue. The reason I gave him 5 stars is because he explained everything to me while we were working. He told me WHY I was doing something. Thank you for a great experience.

They did not talk to me for 1 second but charge me 53 dollars. Why? I do not know the tech name or ask for a tech support. All I need is a billing support

Airbag to the rescue. He is very kind, helpful and professional. He was a real help to me today WHEN I needed it!

Had a question concerning a PayPal transaction and wanted to know what procedure would be the best way to get the answer to the issue. This rep gave me several options that were very specific and very helpful. Thanks to the rep's suggestions/options I was able to resolve the issue. Very useful indeed! Thanks!

They had another name there, but I had "Rock" for the tech guy out of Plainfield, CT. He was Chill& I needed that today, and he fixed these deep problems. I am very happy with him, he was so patient also kind to my elderly father& remembered his name at the end. And mine of course. Thanks for hiring people like Rock. 👍