AskTech SupportReviews 184

I had the best customer service. Sometimes you get service that is not so good. The lady was very patient with me, as, I did not have the proper I.D. Information to actually identify my order.
I would not hesitate to call on another problem.

Jeff is at great detective who through dogged methodical work found the source of the problem and told me what to next. Thank you Jeff

Omar was fantastic! He walked me thru fixing my issue and was clear & competent in his instructions. He was polite and I appreciate his help.

There is no way of getting a hold of Amazon's customer service without going through a third party and that sucks after explaining the situation with you you got me In touch with there customer service and I was able to get the problem solved thank you

Easy access; someone knowledgeable who could work with a curmudgeon geezer; pleasant personality who seemed to really care. His name was Jason

Ask Tech Support Jins immediatly solved my technical problem and explained how to solve my problem. I used his suggestion on my desk top and lap top. His support was greatly appreciated.

Joseph, the tech, was clear and concise. He provided useful information and asked me if I needed further assistance with anything else. The solution he provided will take time to put in place but it's understandable. Thanks

What was supposed to be $5 fully refundable, turned out to be a $48 charge. Not sure why that is but I'll need to contact customer service regarding the problem.

Great experience over the phone.
It solved my question assuming the telephone number given will solve my problem tomorrow.
The conversation gave me a new approach to solve my original problem. The original problem still exists and I will see tomorrow if it will be solved then. So we have to wait till then to see the final outcome. Thank you. Good work.

The chat went quite well, and I was referred to an attorney, who gave me a satisfactory answer to my situation - a message purporting to be from CA DMV, but appearing to be a fraud. I was told that I would be reimbursed for the expense of my attorney contact, but have not seen any correspondence or action in that regard.

He was friendly came up with answers quickly, precise steps and they solved the problem immediately!

I'm a novice when it comes to computer service and security. I had received a very threatening email demanding a ransome, or my computer would be shut down. Daniel was able to take me through several steps to make sure my computer had been properly protected. Some people with more knowledge that me would not have been worried, but I was. Daniel was calming, reassuring, and gracious to me as he walked me through the process.

Very kind, courteous and knowledgeable! Called back at correct time and never left the conversation until problem was fixed.

My screen shut down saying virus detection. My tech patiently and knowledgeably helped me get my screen back. Excellent job!

After giving directions to wait for a firmware update, I never got a call back as promised. Waited well over an hour for the call back.

All I need is to get an appointment for a lab to drop off samples. For whatever reason I was sent to this site. WHAT A WASTE OF TIME WITH NO CONCLUSION

Went out of his way to be helpful. Determined the problem gave me info next step was to have xfinity reboot and run diagnostic which has NOT happened

I was having a very difficult time signing into my computer. There were a couple of letters that had been transposed and I was locked out. The man talked me through it and I got it all worked out.