Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
The subscription details were buried in pages of legal jargon. By the time I realized, I was out €40.
It looked like a one-time purchase, but I found out I was subscribed. No clear terms. Just silent charges until I noticed.
Hello Lucas,
Thank you for sharing your feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies
Transparency is very important to us-details about one‑time purchases versus subscriptions are clearly displayed on the offer screen, and any trial automatically converts to a subscription unless canceled beforehand.
You can always cancel your subscription directly in your account settings to prevent further charges.
Please provide us with more information about your problem at support-sitejabber@asknebula.com, this information will greatly help our support team to solve it and let you enjoy our service without any confusion.
Kindest regards,
Nebula team 🔮
The ad said €1, but I was billed again days later. No invoice, no warning. Feels like trickery. I trusted them once, never again.
Hi Emily,
Thanks for sharing your thoughts.
We are sorry that payment problems with our service caused your dissatisfaction.
Please know that the initial €1 offer is a trial price, and after it ends, the full subscription cost is charged automatically unless canceled.
All pricing details and renewal terms are clearly shown during sign-up and on your confirmation screen.
You can always cancel your subscription anytime via your account settings—whether through the app, web, App Store, or Google Play.
Please contact us at support-sitejabber@asknebula.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes,
Nebula team 🔮
They took my money to the tune of 45.00 without my permission, I was told I was being charged a dollar. Positive reviews are fakes. They refuse to refund my money.
Shame on them
Hello Carolyn! Thank you for sharing your experience.
We’re truly sorry for any frustration this situation has caused. Please rest assured that all payments on our platform are authorized only with the user’s consent — no charges are made without clear agreement during the sign-up or purchase process.
According to our records, your case was reviewed by our support team, and we’ve already provided a full response. If you need any further help, we’re always here for you at support-sitejabber@asknebula.com — our team is available 24/7.
Warm regards,
Nebula Team🔮
Nebula Feedback: still no response. Nebula Feedback: Support doesn't exist. I sent 4 emails, but nothing. They just keep billing.
Hello James!
Thank you for your feedback. We’re truly sorry to hear that you haven’t received any response despite multiple attempts to contact us, and that charges are continuing — that’s absolutely not the experience we want you to have.
Please reach out again at support-sitejabber@asknebula.com. A real team member will personally handle your case, stop any further billing, and assist you with a proper resolution.
Sincerely,
The Nebula Team 🔮
Auto-billing scam. Avoid this trap. You think you're getting a $1 trial, then they charge you weekly without warning.
Hello Sophie!
Thank you for sharing your feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies
Please be assured that we strive for full transparency, and all subscription details are clearly outlined before purchase.
Please contact our support department at support-sitejabber@asknebula.com and tell them more information about the problem, our support team strives to help you and let you enjoy our service.
Best wishes,
Nebula team 🔮
They ignore. I've tried contacting them five times. Nobody answers. They keep taking money from my account.
Hello Emma!
Thank you for your feedback. We're truly sorry that your previous attempts to reach us went unanswered — and that charges continued in the meantime. That’s completely unacceptable, and we understand how upsetting and exhausting this must feel.
Please contact us again at support-sitejabber@asknebula.com with any details you can provide. A real team member will personally review your case, stop any further charges, and assist you with a proper resolution.
We appreciate your patience and are here to make this right.
Sincerely,
The Nebula Team 🔮
Even after deleting my account, they kept billing me. There's no way to stop them. Can't cancel anywhere.
Hello Olivia,
Thank you for taking the time to leave us feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!.
Please note that deleting your account does not automatically cancel an active subscription, as subscriptions are managed separately and linked to the platform (App Store, Google Play, or web). You can always cancel your subscription directly from your account settings or the platform through which you subscribed.
Please contact our support service at support-sitejabber@asknebula.com. We will do our best in order to solve your problems as soon as possible.
Best regards,
Nebula Team 🔮
ASK Nebula Reviews: This is ridiculous. I unsubscribed, but they kept charging. Support is fake. Scam!
Hello Levi,
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced.
We completely understand how upsetting it is to be charged after you’ve unsubscribed — that’s not the experience we ever want for our users. If there’s been a mistake in the cancellation process, we want to correct it immediately. We also take your concerns about our support team seriously and would appreciate the chance to assist you properly.
Please contact us at support-sitejabber@asknebula.com, and we’ll prioritize your case to ensure this issue is fully resolved.
With sincere apologies,
Nebula Support Team 🔮
It was started with a 30 long quetions for a Shaman's report and spirit animal. It charged me for it too but then redirected to it's so called psychic matchmaking platform without providing the report. YES, I RECHECKED MY EMAIL, MY SPAM FOLDER, AND MY UNDERWEAR TOO. That thing is nowhere to be seen.
Hello Imran! Thank you so much for your feedback.
It is a really bad news for our team that your user experience wasn’t great.
We strive to help our users 24/7, so we kindly ask you to contact us at support-sitejabber@asknebula.com. You can be sure that we will do everything possible to help you.
Have a nice day, Nebula team 🔮
I'm being charged for something I canceled twice already. They completely ignore my requests. Fraudelent!
Hello Josephine! Thank you for feedback.
We’re sorry to hear about the confusion with your subscription. Please note that all payments are authorized by users, and cancellation is always available through your settings.
If your cancellation didn’t go through as expected, we kindly ask you to contact us at support-sitejabber@asknebula.com — our team is here 24/7 and ready to assist you personally.
Warm regards,
Nebula Team 🔮
They charged me even after I canceled. I reached out, but nobody answered. Still being billed today.
Dear Harper, hello!
Thank you for your feedback. We’re truly sorry that charges continued after your cancellation and that you didn’t receive a response — that’s not acceptable, and we completely understand your frustration.
Please contact us at support-sitejabber@asknebula.com, and a team member will personally investigate your case, stop any further billing, and assist you with next steps.
Sincerely,
The Nebula Team 🔮
Nebula Experience: I was never told about recurring payments. Now I'm stuck paying weekly. No response from support.
Dear George, hello!
Thank you for your feedback. We're truly sorry that you weren’t clearly informed about recurring payments — that should never happen. Not receiving a reply from support only adds to the frustration, and we understand how disappointing this is.
Please reach out to us directly at support-sitejabber@asknebula.com. We’ll personally check your account, stop any future charges, and do our best to resolve this for you.
Sincerely,
The Nebula Team 🔮
Nebula Reviews: I got charged $39 after a $1 trial. No way to cancel, and no real customer service to talk to. This is fraud.
Dear Danille, hello there!
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.
Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.
Please contact us at support-sitejabber@asknebula.com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Respectfully,
Nebula Team 🔮
Unreal. I got billed twice and no response from anyone. Feels like I'm shouting into a void while they take my money.
Dear Evelynn,
Thank you for sharing your experience, and we're truly sorry for the frustration you've faced.
Being double charged and not receiving a timely response is absolutely not the level of service we aim to provide. We understand how upsetting this must feel, and we want to assure you that your concern matters and deserves immediate attention.
Please reach out to us at nebula.support@nebulahoroscope.com, and we’ll prioritize your case to resolve the double billing as quickly as possible. You're not shouting into a void — we're here, and ready to help.
With sincere apologies,
Nebula Support Team 🔮
Nebula Feedback tricked me. I canceled my trial, yet I'm still charged. Support doesn't exist. This is legalized theft.
Dear Finnley,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it is to be charged after cancelling a trial — that’s never the experience we want our users to have. Please know that we do have an active support team, and we’re here to help resolve situations like this.
Even if the cancellation wasn’t reflected correctly in our system, we’d really like to look into this further for you. If you’re open to it, please contact us at nebula.support@nebulahoroscope.com, and we’ll do our best to make things right.
We appreciate you bringing this to our attention.
Sincerely,
Nebula Support Team 🔮
They charged me repeatedly and didn't offer any explanation. I asked for a refund multiple times and got no reply. I ended up going through my bank to stop them.
Hi Willow,
Thank you so much for your feedback — we’re truly sorry for the frustration you’ve gone through, and we appreciate you taking the time to share your experience 💜
It’s deeply concerning to hear that you were charged multiple times without receiving a reply, and we completely understand how upsetting that must feel.
Please know that our goal is complete transparency and full user control — if a subscription was created through the web version, it may not appear in your phone’s settings.
If you're still open to resolving this, we’d be grateful for the opportunity to investigate and support you directly. Please reach out to us at support@nebulahoroscope.com using the email linked to your account — we’ll do everything we can to review your case and make things right.
Warm regards, Nebula Support Team 🔮
Impossible to cancel, impossible to reach. I`ve been billed for months and no one will respond to stop this madness.
Hi Stella,
Thanks again for your update — I completely understand how frustrating this must feel 💜
Just to clarify: if you're not seeing the subscription in your phone settings or in the app, it's possible that the subscription was made through the web version of Nebula, rather than directly through the App Store or Google Play.
In this case, the subscription won’t appear in your device's native subscription list. But don’t worry — our support team can help locate and cancel it for you.
Please reach out to us at support@nebulahoroscope.com using the email linked to your account, and we’ll take care of the rest as quickly as possible 🌟
Warm regards, Nebula Support Team 🔮
Nebula Reviews should be ashamed of promoting this scam. Their customer service is a complete joke. No help, no refund, no shame.
Hello Jonathan,
Thank you for sharing your experience.
We are sorry to hear that you are not satisfied with our service
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder.
Our emails could have occasionally got there. If you didn’t find them - please repeat your request on support-sitejabber@asknebula.com, and we will check it ASAP.
Kind regards,
Nebula Team 🔮
SPAM! They advertise one thing and give you something completely different. I cancelled it right away, wrote to them, someone was suppose to get back to me - NOBODY! For a week I was trying to reach customer service to cancel and get a refund - no one ever bothered to respond UNTIL I disputed the transaction! DO NOT WASTE YOUR TIME AND MONEY!
Hello Svetlana! Thank you for feedback.
We’re very sorry to hear about your experience and completely understand your frustration. That’s not the level of service we aim to provide, and we regret the delay in response. Please know that your concerns matter, and we’re here to help make things right.
Feel free to reach out to us again at nebula.support@nebulahoroscope.com — our team is ready to assist you with care and urgency.
Warmly,
Nebula Team 🔮
From the business
You deserve to be happy in love! Use the powerful influence of the stars and planets to the advantage of your relationships. Nebula is here to help you!
We have understood that one of the main components of a person's wellbeing is having healthy and fulfilling relationships. That is why we decided to focus on astrology for relationships.
We want to inspire people to find their way to happiness in love with the help of highly-personalized horoscopes and astrology-based tools, including different kinds of readings and professional astrology consultations.
Let us be your relationship compass.
For more details, please visit our website https://asknebula.com/
If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us or please contact our Support Team at nebula.support@nebulahoroscope.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there 🌙
Thank you for your feedback. We're truly sorry to hear that the subscription details weren't clear enough during your experience. Transparency is very important to us, and we aim to ensure that all relevant information — including pricing and renewal terms — is visible both during checkout and in the confirmation email titled “How was your first week of astrological insights?”
Please note that deleting the app doesn’t cancel the subscription, as it's managed through your App Store or the Nebula website, depending on where it was purchased.
If you haven’t already, please reach out to us at support-sitejabber@asknebula.com — we’ll gladly review your case and do our best to find a fair resolution. 💫
Warm regards,
Nebula Team 🔮