About the Business
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges. Our professionals are here to provide reliable solutions to your everyday problems. ⚡ On-Demand, 24/7 Support: Connect with an expert in minutes whenever you need help – no appointments, no waiting. ✅ Certified Experts: Every expert is vetted and highly qualified, so you get trustworthy answers every time. 🛠️ Every Problem Solved: From computers, phones, and Wi‑ Fi to home appliances, plumbing, and car repairs – we have an expert for it all. Our Customer Care team is available 24/7 to assist you. Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Ask-Crew Reviews Summary
Ask-Crew has a rating of 4.2 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention and expert advice. Ask-Crew ranks 2nd among Question And Answer sites.
I asked how to recover an account online and all they said was to keep trying what your doing. No it didn't work and they had no alternate ideas.
They also keep wanting to charge my credit card monthly after giving a useless answer to 1 question.
Said $1.00 charge, next thing I know they took $55 out of my PayPal account. Absolute total RIPOFF!
Edit: I would like to say that I have changed my review from 1 star to 3 stars because the company refunded all of my money. I would like to say that I think they should make it much more clear you are signing up for a monthly membership which is not very clear. I would have most likely checked the TOS of there was ANY mention that I, and many other people, were getting into a monthly membership. But I do think they are due a change in my review because of the refund. Thank you for that, Ask-Crew!
On March 2; 2024 used services to reconnect my printer. It was presented that I would be charged $1. I received two bills one for $1 and another for $55 recurring charges. Totally deceitful. You ate on running some type of scam. I wold have rated it a 0 but nothing lower than 1. You seem more concerned about muting reviews than following the law yourself.
I was of the understanding that "you" were in contact with facebook, which was the ONLY reason I contacted you. After repeated attempts to get me into facebook, which failed, your technician told me that he was just a technician and not affiliated with facebook. It was a complete waste of my money and time.
Hello Eldon,
We are deeply grateful for your feedback. Ask-Crew serves as a digital bridge connecting users with a network of certified tech experts, ready and able to provide solutions for a broad range of technical challenges. While search engine algorithms may position our site as a valuable resource, we wish to clarify that we operate independently from Facebook. Nonetheless, our expertise extends to resolving various issues related to it.
Should you have any queries or require further information, please don't hesitate to reach out to us directly at help@ask-crew.com. We're committed to providing you with exceptional service at all times.
I sought tech help at MSNBC.com. MSNBC redirected me to Ask-Crew. Ask-Crew demanded a one time, $1.00 fee to help me. I agreed to pay $1.00. After getting uninformed assistance from Ask-Crew, I discovered that a $55.00 charge from Ask-Crew was added without my consent. Then I discovered that this is a recurring charge of $55.00 per month. Ask-Crew is a fraudulent scammer and should not to be trusted.
Hello John,
Thank you for your feedback. Note that Ask-Crew is an independent online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with MSNBC.
Please note that only customers can create an account on our platform through their actions. Without initiating a subscription, it is impossible to access a chat with an expert.
Regarding billing, our subscription pricing is displayed during the sign-up process, and we make an effort to ensure our users are fully aware of the terms before proceeding. If you need any additional information or have questions, please do not hesitate to call us at +1 (833) 660-0069. We will be glad to assist you!
DO NOT USE! DO NOT ENTER ANY CREDIT CARD INFORMATION! DO NOT TRY TO PAY THE SUPPOSED $1 REFUNDABLE FEE!
Hello Susan,
We appreciate your feedback. We would like to discuss this matter further. Please give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com and we will clear this up!
I was having trouble finding some information about my Amazon account and stumbled onto Ask-Crew after seeing something on the internet that said Ask-Crew would answer my question for one dollar. They did answer the question, but the one-dollar charge turned out to be $55.00. My bank flagged the purchase and deactivated my debit card. I was issued a new card. I put a review on Trust Pilot and Ask-Crew is trying to have the review removed. It is an honest review of a company that told me I would be charged one dollar, but the final cost was $55.00
Hello Bill,
Thank you for your feedback! We are committed to delivering transparent and user-friendly services to all our customers. However, we would like to clarify that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts, capable of addressing any tech-related issues. Furthermore, it is important to note that we are not affiliated with Amazon.
Our subscription pricing is clearly displayed during the sign-up process, and we ensure our users are fully aware of the terms before they proceed. Should you have more questions or need further assistance, please do not hesitate to give us a call at +1 (833) 660-0069. We would be more than happy to assist!
I tried several things to remove the search engine but was unsuccessful. Ask-Crew resolved my issue within 10 minutes after remoting in.
Hi Debra,
We're thrilled to hear that we could help resolve your issue so efficiently. Thanks for putting your trust in us and for taking the time to leave this great review. Reach out anytime you need some tech assistance!
I spent most of an afternoon in a chat with this organization, was charged $65, and got no useful information or advice. A total waste of time and money. Stay away!
Hello Dave,
It's sad to hear about your experience. We'd love the opportunity to turn things around. Please send us another chat message so we can assist you further. We’ll use all our superpowers to fix your problem ASAP!
This is the 2nd time in the past day that I've had to write a review about this. They took another $55.00 out my bank account a couple of hours after, and I called them and was told that I would have my refund in a 24 hour period, but I have yet to receive it. Out of a total of $110. I have received half of it and I want the other half. They also said I would get an email,but I haven't gotten one of those yet either. If I can get the rest of my money, they'll NEVER have to worry about me again. Askcrew,answer this question please...when am I going to get the other half of my money?
Hello Ernestine,
Thank you for bringing this matter to our attention. It's disheartening to see you go. We would sincerely appreciate it if you could assist us in locating your account. Please give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com, and we will provide you with all the necessary information.
I had my Facebook account hacked. Hired this service and it was a bait and switch. They hit my bank account seven times before I found out.
I hired them because I got screwed and they just screwed me again!
Hello Jerome,
We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription details are displayed during the sign-up process, and we ensure our users are fully aware of the terms before proceeding.
Please call us at +1 (833) 660-0069 or send an email to billing@ask-crew.com and we will clear everything up!
Ask crew.com ripped me off.They didn't answer my question. They fed me a whole lot of questions I didn't want and didn't have any answers to and when I asked for a refund, which should have been just the dollar I had paid, they took another 71.66 AUD instead.
I tried to change an address on a UPS package. Somehow through the UPS website I got connected with this website. I've been charged 55.00 for 2 months that I didn't authorize. When I called they refunded me 1/2 a month. Don't use them.
Hello, Jessica. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding.
If you need any additional information or have questions please do not hesitate to call us at +1 (833) 660-0069 and we will be glad to assist you!
This has to be the worst service I've had. They kept me on the phone for over an hour and they were unable to offer a solution to my problem. Then I was charged $55 before the trial offer had ended. And I still have not been refunded. Absolutely ridiculous!
Hello Carol,
Thank you for providing your feedback. It is sad to hear that our service did not meet your expectations. We would appreciate the opportunity to create a more positive experience for you.
Please feel free to give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com
We promise to do our best to answer all the questions you have!
Was trying to get an issue resolved on my home computer and they told me they were only going to charge a dollar but when they charge TRIED TO go through my credit card caught them and warned me that they were a scam and were trying to charge my card $55.00 after they told me only a $1.00. I believe they are out of India. Need i say more.
Hello Paul,
It's heartbreaking for us to hear about your experience. It's really important to us that our customers feel secure and trust the services we provide. We would love the opportunity to investigate this matter further and address any questions you might have.
Please give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com
We will be happy to hear from you!
First they charged me $10 to NOT fix a problem I was having with MS Word, then $74 for a "subscription" to which I never agreed. I reported this BS to my bank's fraud department.
Hello, David!
Thank you so much for your feedback; we deeply value it. It's heartbreaking to hear that, but let me assure you that we are constantly working on improving our service. We would be grateful if we could discuss a subscription question further.
Please feel free to give us a call at +44 808 164 9785 or email us at billing@ask-crew.com
We promise to do our best to answer all the questions you have!
I received a notification from my credit card company about a charge from Ask-Crew. I've never heard of this company, but they charged my card for $74.00. I called them at *******218, and asked them to refund my money because I didn't subscribe to their service. The representative assured me that my money would be returned. I immediately received an email stating that the charge, to which I didn't subscribe, is non-refundable. I called them again, and advised that I would be reporting the transaction to my credit card company for a fraudulent transaction. I called my credit card company and requested to replace my card, and file a fraud report. So my money is held up for 10 days while they wait for the transaction to process. Then they can file the dispute.
Uber is notorious for using these 3rd party help services, and I believe that is where this came from. Me requesting help on my account one time. They put me on some kind of trial, and I get charged by some fly-by-night company whose representatives have a strong Russian accent.
Be careful about asking for help in these services that provide you convenience, like Uber, Lyft, or whatever.
Dear Jaime G.,
Thank you for taking the time to submit your feedback.
Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. However, it's important to clarify that Ask-Crew is not affiliated with Uber, Lyft, or DoorDash. We apologize for any inconvenience.
Let us please note that creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.
We understand that you no longer wish to continue with our service. We have canceled your Ask-Crew subscription, so there will be no further charges.
Kindly note that we have internal approval of your full refund. At the same time, we understand that you have initiated a refund process at your end through your bank. Rest assured, we will not dispute this. Should you require any help from our side, please feel free to reach out to us at: help@ask-crew.com.
We appreciate your understanding and remain at your disposal for any further questions.
Best regards,
Ask-Crew Team
Signed up with a day trial and canceled my subscription within minutes and still charged the month fee. Tried to be paid back but no and they tell me I was on the app for a day which is not true at all.
Hi, Daniel. Thank you for your feedback. We put significant effort into ensuring that our subscription pricing model and terms are prominently displayed during the registration process.
If you would like to discontinue your subscription with us, here's how you can do that:
-Simply request subscription cancellation through our live chat.
-Access your profile on our website and terminate the subscription from there.
-Call us at +1 (833) 600-0218 or send us an email at billing@.ask-crew.com.
If you have any additional questions, please let us know - we would be glad to help you!
I was looking for delivery status on item
Ordered. Never received answer and I was told credit card would be charged 1
And refunded. It was charged 1 dollar. Never refunded and an additional 55 dollars was taken for membership that I didn't request. Scam!
Hello, Betty. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (877) 709-4031 or reach out to us via email at billing@ask-crew.com.
A scam
Took £59 out of my mum's account who is old and on a pension - because she wanted to update her bank details on Now TV - they signed her up for a monthly subscription without her knowing - when I rang they laughed down the phone and told me to F off - when I tried to ring back they wouldn't answer. Had to ring the bank to block but lost money.
Not sure how they get away with things like this and very bad of Now TV to let this company do this on their website.
Hello, Claire. Thank you for the feedback.
Please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with Now TV. When your mother searched on Google, our service appeared as a helpful option in an advertisement.
What is important, is that during the sign-up process, we display the terms and the pricing for the recurring subscription of our service and we do everything in our power to ensure our users are fully aware of them before proceeding. Creating an account on our platform is a user-initiated process. Access to our service requires users to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you or your mother have any additional questions or billing requests please contact us at +1 (833) 660-0069 or send us an email at billing@ask-crew.com. We are here 24/7 for you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for taking the time to share your experience. We regret any inconvenience you might have encountered and would like to have one more chance to impress you! If you have questions or requests, please send us another chat message and we will do our best to assist. Our experts are always available for you!