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🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑ Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Ask-Crew Reviews Summary
Ask-Crew has a rating of 4.5 stars from 457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention expert advice, great service and step instructions. Ask-Crew ranks 2nd among Question And Answer sites.
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Hi I got on to get help with my new lap top and they couldnt even help me. And then I got charged 49.00 I on a limited income and can't afford and extras. I don't want this and I don't want to be charged anymore. Please cancel this.
Irene Kinder
*******@aol.com
How do you expect a company with a terrible customer service review, 2.1/5, can answer your problem? They charged my account ~USD 250 to solver a USD10 worth! Very unfair!
Hello, Jahan.
We want to make things right and solve our customersʼ problems, not create new ones. The thing is, our subscription works in a bit different way. It's sad to see you got such a situation with our service.
We'd appreciate you letting us talk this out. We promise to check everything and clear everything up for you. Please email us at help@ask-crew.com. If you wish to speak to us, please call us at +1 (888) 873-7388. We will be grateful for a chance to fix the situation.
I was just trying to find out how to cancel my subscription and was charged $74.99 for a phone number
Hello, Robert.
Thank you for bringing this matter to our attention. We will be thrilled to help you with this subscription question. Please send us another chat message or email us at help@ask-crew.com To speak to a live person, give us a call: +1 (888) 873-7388. We promise to match you with the Expert as fast as a flash to help you with this.
Took four unauthorized payments from my PayPal account and I reported the fraud to PayPal and they issued a refund.
Hello, Philip.
Thank you for highlighting this situation for us. Something strange happened here. Let's talk about it. We promise to check everything for you, answer all your questions, and clear everything up if you can call us at +1 (888) 873-7388 or email us at help@ask-crew.com.
It is unpossible to cancel your subscription on this worthless website. It's a scam. There are no experts, the chat isn't working. It s a disgrace.
Hello, Bruno.
We're sad to see you go. Our team will be grateful for help locating your account. Please email us at help@ask-crew.com, send us another chat message, or call us at +1 (888) 873-7388 if a live call suits you better. We are doing our best to improve our service, and we want to thank you for your feedback.
Total scam they have no idea about fixing anything and they charge 74$ monthly fee after just 1$ to get you card details. No refund after. They should get banned.
Hello, Satta.
Thank you for bringing this to our attention. We're sad you had such an experience with us.
Let us clarify how our subscription works. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/. Also, please note that we remind our clients about the end of the trial subscription via email two days before it expires.
We genuinely want to resolve this situation but need help locating your account. Please email us at help@ask-crew.com, or if you wish to speak with a live person, call us at +1 (888) 873-7388. We will do our best to help you with the refund question.
Went on this site only because Verizon sent me to this site to answer a question. I was told it would cost $1.00, which was paid. The my Bank's Fraud Center called up asking about a $74.00 charge to my debit card. I'm not about to pay $74 for these people. I never saw anywhere that I signed up for a subscription. You people need to do a better job and stop taking our hard earned dollars. Do it again and I will surely report you to the BBB.
Hello, Mary.
Please let us explain how our subscription works in accordance with our terms - https://ask-crew.com/info/terms-of-service/. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly subscription. Please note that we remind our clients about the end of the trial subscription by emailing a reminder two days before it expires. If you have any questions left, please feel free to email us at help@ask-crew.com or give us a call: +1 (888) 873-7388. We’re thankful for your feedback and will do our best to improve our service!
THIEVES AVOID! DO NOT GIVE THEM YOUR CREDIT/DEBIT INFORMATION! They don't have any answers and are unprofessional!
Hello, Fred.
It's sad to hear that we did not satisfy your expectations.
Some challenging questions require a bit of effort, even for our Experts. But we want to assure you that we're doing our best to improve the quality of our service. It would be highly appreciated if you could still give us a chance to resolve this situation. Just email us at help@ask-crew.com, or call us at +1 (888) 873-7388, and we will do all it takes to help you with your questions!
Booked flight from Skopje to Zagred on 29th Sept 2022. Was charged with support package USD10.99. Then check in booking card will be issued by email 3hrs USD14.00. Then booking by sms USD2.90. ALL THESE CHARGES WERE REAL CHEAT N SCAM! PAID for all these and was told to go airport to check in myself! No sms, no check in, no support! Wrote/reply many times to their email BUT NEVER NO RESPONSE! THIS SITE REAL CHEAT! Keep asking the star rating? Don't deserve any at all!
Hello, Jane.
Thank you for bringing this matter to our attention. It's our bad we made you feel like that, and please let us assure you that we never intended to make you think so. We want to investigate this further and help you with all the charges and subscription questions. We will be thankful for help locating your account to check everything. Please email us at help@ask-crew.com or give us a call: +1 (888) 873-7388
The experience was quick, helpful and to the point.
It was much appreciated and discussed at my level of understanding. There was no sales tactic and I got the information I needed for a decision.
The only reason they're getting a single star is because I can't give them no stars. They are a scam. I canceled on the second day and they're trying to take money from my bank account. They send you a copy of the conversation but their response to my request to cancel has been changed. I'm reporting them to the Better Business Bureau.
Hi, Tony! We understand you're feeling. We're very sorry that you had this experience and want to make things right for you. Please, contact us help@ask-crew.com.
I very mistakenly gave my credit card number on this site when I was asked for $1 for one sample answer one time, to get an answer I never even got! When you give your card number you then get an emailed "thank you" statement about a charge shortly after-and it states that they have taken $74 Amerian from our account card, and that it will be an ongoing monthly charge-suddenly! Somehow, another company called "Serve To Pay" becomes involved- somehow! You cannot get through to them on their fake number given to our credit card holder for them. The number you get does not take calls -and the email address given to our card holder is fake! We had to put a stop to our credit card and the company is now investigating them! On the same day as I got that email that my husband's credit card that I used that day, was being charged for NOT $1 but $74-my husband received another connected company email-called Serve To Pay -bill for $92 Canadian monthly to come from that card for the very same charge! This morning one week after, we received another charge today for $99! It was supposed
To be a one dollar charge for a one sample answer to my one question online- and we never even got that answer! Three charges for one company! NO! We unsubscribed immediately and they too will be investigated now. Other reviews say fraud and scam as well! We will call Anne Drewa here in BC on Global news, as well as the police now. She handles scams like these-seniors or not! I kept my emails from them as did my husband. Please! Do NOT take the chance on this named company!
Hello Heather,
Sorry to hear that. We want to solve your problem. Please call Ask-Crew team support: at +1 (888) 873-7388 or write on this e-mail: billing@ask-crew.com. We will find a way to help you. Thanks for feedback
I have a Motorola Modem/WiFi and the WiFi signal stopped. I had to use my phone and looked up the address for Motorola Support from the card that was supplied in the original box.
I typed in the correct address on the phone but got ahold of these flakes. Right away they want you to sign on to PayPal for only $1.00
Dont Do IT!
1) Motorola has a FREE tech support!
2) The gal had asked me the same question and then put me on wait for over 5 minutes.
This is a SCAM! DO NOT USE THEM!
Hello, Kevin.
It's sad to hear that our service didn't meet your expectations.
Let us bring some clarity about ourselves. We are an independent service that helps with a lot of questions. Our subscription works in the following way: you pay $1 for a 7-day trial subscription, and after it expires, you pay for a monthly plan. You can find more information about our terms here - https://ask-crew.com/info/terms-of-service/. We also want to point out that we remind our clients about the end of the trial subscription via email two days prior to its expiration.
That's not cool of us that we made you wait while the Expert prepared the answer for you, and we're thankful for your feedback. Please be sure that we will do all we can to improve our service!
I just used this website for a simple question about google envelope. Like what is google envelope for website verification and what if my cousin from overseas asked me to give my residential address for his website verification.
Someone named pearl was online and she couldn't answer a straight and simple question.
Instead she started asking me dumb and idiotic question like how long this is going with my computer and stuff like those.
I do not recommend wasting and getting trapped with these guys
Thank you for your feedback! Is your problem been solved? We develop ourselves every day and if you have more information you can write in our chat on 27/7!
Took my money just to say "We can't answer your question cause we don't have an expert for that subject."
Wasted my money and time.
Thank you! We have to note, that we are a tech support service. If you have any questions about tech support you are welcome to our chat.
I bought a package that costs $900.00 I called the next day to speak with "Oracle Siren Rose" the phone rang once picked up and disconnected - not just that one time - I've tried several times and same results.
Finally, "Jim" answered and I told him who I was and the expensive package I bought; he grumbled and said he found my account but, it was only $233.00. I told him I wanted a complete refund, Jim said to call the next(his day off)but, I wouldn't get my refund. I'm in the process of going through my bank statements and find when I made the three payments.
Stay away from asknow! I wish I had investigated them
We are very sorry, but we aren't Oracle Siren Rose (you can write to this - https://www.asknow.com/chat). We are an Ask crew company that provides tech support. If you have any tech questions - you are welcome on our chat :)
This site will offer you a 7 day trial for $1. After that, you cannot access any chat or text box or even your own account to cancel it. No help from support either. I had to cancel my card to prevent them from hitting my card for $77 more. Below is a screenshot of the non access
Hello, Michael!
First of all, thank you for your feedback!
We're sorry to hear that you had difficulties using our website.
I'd like to specify that there are three options to cancel your subscription: by contacting us through Live Chat, Contact Us form, or by doing this yourself in your profile settings.
On your screenshot, I see a conversation with one of our Experts. If you tap on three lines icon on the top-right corner of the screen, you could access your profile settings to manage the subscription.
Hope this helps. If you still need help with the subscription, please contact us by following this link: https://ask-crew.com/info/contact-us/
I was directed to this group while looking for support for a Canon printer. I was told I'd be charged a refundable fee of $1. I never asked a question and was charged $49 same day.
Hello, Laura!
We're sorry that you had a negative experience using our website. Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!
I attempted to use Ask-crew for help in effort to recover my lost email account and was told
It was "lost forever". I subsequently found that I could easily recover the "lost" account
With icloud reestablishment. This seems to verge on fraud to note that the service would
Cost one dollar and I was charged $49.00 for an incorrect answer.
Hello, Bruce,
We're sorry to hear that our Expert couldn't resolve your issue with the email account.
Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!
I took up their offer of "only $1" for problem with my computer! While the agent tried to fix my problem, he went off-line without my problem being solved, however he did give me some good info, so I ended up fixing it myself! No problem! However when I paid the "$1" (0.76 GBP) on the 21/2/22, I thought that was it! However I noticed on the 25/2/22 they had requested a payment of £36.93 with my bank, which is pending payment, which will come out anytime soon! I notified my bank fraud squad of this, and they have sent me forms to fill in on-line as soon as this money is taken, to which my grievance will be dealt with so this does not happen again! However although I am confident to get my money back, my bank requests I try to resolve this direct with Ask-Crew! However I cannot find correct contact details on their site to E-mail them! The one E-mail I found was one given to a woman who had the same grievance, but when I tried it, it does not work! Can anyone out there give me correct details of this company? Thankyou!
Hi, Richard!
First of all, thank you for your feedback!
We’re sorry to hear that your experience was less than 5-stars and would like to assist you with making things right.
Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/
Please reach us by following the link above, and we’ll issue a refund of your purchase.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Irene.
It's sad to see you go, but we will gladly help you cancel our subscription. Please send us another chat message or email us at help@ask-crew.com so we can find your account and proceed with canceling. You can also call us at +1 (888) 873-7388. Let me assure you that we will match you with the Expert who will help you with this as fast as possible!