On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑ Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Ask-Crew Reviews Summary
Ask-Crew has a rating of 4.5 stars from 457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention expert advice, great service and step instructions. Ask-Crew ranks 2nd among Question And Answer sites.
We monitor reviews for authenticity
I just asked this lot a question about Amazon prime as I wanted to cancel it but was not given any useful information as to how to cancel it and in the end I got it sort myself.
I asked a simple question about Uber charge in London. They said they will charge me $1 (refundable) for that. One week later they charged $49 monthly subscription fee from my PayPal account without my approval.
Hello, James!
Let me explain what's happened. You purchased a 7-day trial subscription for $1, and once it expired, you were charged $49 for a monthly plan. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
Our Team would like to help you with your payment question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388
What a rubbish company.
Not only they didn't help me with my question, they also signed me up for a monthly rolling contract of £60 per month.
By the time I realised it was too late.
Lovely!
I strongly recommend to stay clear of these scammers!
Tried speaking to them but all they said is that I offered to T&C'sa
Hello, Marcin!
We totally understand your disappointment with us and agree that this is unacceptable.
Let me explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388
I have asked ask-crew for help with some issues and I got valuable guidelines and support. Thank you!
Hello, Monica-Maria!
Very happy to read that! Your feedback made our day! Hope we can help you many more times.
I called HP for help with a printer that I've had for 6 months that would not print. Somehow I was directed to Ask-Crew. I worked with a technician for at least 2 hours and the printer still would not print. I gave up and closed my chat. Initially I paid $! For one week's service. If I wanted to continue the cost was $74/month, which seems high to me. I did not opt for the $74 service. I have been charged for that month and have been refused a refund. I will not be charged in the future. They have adamantly declined to refund me and when I look at their rating I can see why they are desperate to hang onto every penny.
Hi, Gail!
That’s not cool of us. We're always doing our best for our clients, but sometimes, the question is a challenge even for our Experts, but let us assure you that they're developing this superpower daily! Still, we're sad to hear that your issue wasn't resolved.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you still have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
We were writing yesturday about me being wrongly charged on my card several times. I am not a client of yours, and you promised to pay me backeverything. Today you have charged me again! I am warning for this company. This is a fraud!
Hello, Ylva!
We totally understand your concern and agree it's not cool at all.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
Our Team would like to help you with your payment question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388.
I had some problems with a pair of wireless earbuds which I purchased. I couldn't get them to charge. The technician who I contacted was quickly able to diagnose the problem and gave me the advice I needed to make them charge.
Hi, Kevin!
Thank you so much for such great feedback! We are happy to hear that your issue was resolved by one of our Experts
Was referred to you as customer service from Google you did absolutely nothing did not refund me the $100 and stole a dollar from me for no reason your 9-year representative Felix Smith the worst
Hello, Chris!
It's sad to see that we didn't meet your expectations. Our goal is resolving our customer's problems, not creating ones.
Let us bring clarity to this situation. We're Ask-Crew, an online expert question-and-answer website that connects users with verified technical experts. We're not affiliated with Google.
We'd like to investigate this problem further and it would be highly appreciated if you could give us a hand with it. Email us at help@ask-crew.com or give us a call at +1 (888) 873-7388. We will match you with the best Expert who will clear the refund-related question and any of your other questions as well.
Thank you for bringing this matter to our attention, your feedback always matters! We hope you will still give us another chance to impress you
Came to get a help paying $1, and got scammed of 120$. And didn't get any response, plz help me to get my money back
Hello, Kanchan!
We totally understand your disappointment with us and agree that this is unacceptable.
Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan.
Please email us at help@ask-crew.com, or if you wish to speak, call us at +1 (888) 873-7388. The Аsk-Crew team hopes we will resolve the situation together.
Please don't use this website I paid 1 dollar for a question after a few days they charged me 73 dollars for the plan which nobody told me during the first charge plus their email was in my spam so I didn't have any idea I was charged I asked for a refund they told me we don't have, how stupid,
Hi, Angela!
We understand your disappointment with us and agree it's not cool at all.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. Please email us at help@ask-crew.com, or if you wish to speak, call us at +1 (888) 873-7388. The Аsk-Crew team hopes we will resolve the situation together.
This electronics service follows other websites and once they get your information for a one dollars start up the verification they will bill you seventy five dollars a month the only way that you can get rid of it is cancel your credit card
Hi, James!
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
My devices were unconnected, internet was nonfunctional, could not connect to cable box or cable stations----called AskCrew. By a series of steps, the technician, Christian H., led me, patiently and effectively, to the solutions that succeeded in getting my devices to talk to each other, separately and collectively. It was a complicated situation worked through together as "colleagues."
Hello, JohnRobert!
Thanks for the feedback. Happy to read that Christian managed to help you with connecting your devices. Our experts are available for you 24/7!
This website scammed me for 148 USD. I want my money back. I never used it and they charged me 2 times 74 USD. Now I want to cancel and cannot reach the company. SCAMMERS!
Stig Hogberg
Hello, Stig!
We totally understand your disappointment with us and agree that this is unacceptable.
Let me explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388
Brandon put up with a dweeb like me. He was patient, knowledgeable and precise. He fixed my problem! Thank you, Ben R
Hi, Ben! Thanks for sharing your positive experience with our service! We're very happy Brandon managed to solve your printer issue! Have a great day, and don't hesitate to contact us for any future issues!
Debiting a senior citizen's checking account for $74 for services NEVER requested. Seems to be a pattern with your company. Provide PROOF of any authorization. Bet you have none. Is your rntire Gibraltar company fraudulent?
Hello, Karl.
Thank you for taking the time to share feedback with us and raising this question. Please let us assure you that we didn't mean for you to feel that way. 100% satisfaction is our goal here at Ask-Crew, so we'd love the chance to make this up to you.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires.
To answer the rest of the questions, we will need your help. We hope you will help us locate your account. Please email us at help@ask-crew.com, or if you wish to speak, call us at +1 (888) 873-7388. The Аsk-Crew team hopes we will resolve the situation together.
The worst experience. I asked to cancel but there is always a road block often ending in 404 not found. Then, after I was a weeping mess, they asked me to consent to taking $29.00 out of my account. Does no good, just harm
Hello, Louisa.
It's unfortunate to hear you had such an experience. Please know that we never intended to make you feel that way.
Our Team would like to help you with the subscription question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388.
Thank you for your feedback. We still hope you will give us another chance to impress you.
Fake, you'll loose your money, you will not be helped, I think it's for stupid questions like how do I turn off the lights
Hello, Eric.
It's sad to receive one star from you and see that we didn't meet your expectations. We have a wide range of narrow-topic specialists that can help you with many questions.
Our Team is thankful for your feedback, and we will do our best to improve our service!
Called for advice regarding AVANTI delay compensation. No idea what I was talking about. Gave me a phone number for customer service. Was wrong number. Cost me $1. They then debited my cc account for $74. Have tried to email to cancel subscription but keep getting them back as unsent. Cannot find a contact them. Only option was to cancel my CCard and inform the bank.
Hello, Terry.
We understand your disappointment with us and agree it's not cool at all.
It's sad to read you had so much trouble because of that. We've created our service to solve our customer's problems, not create ones.
We want to make it clear to you how our subscription works. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/. Also, please note that we remind our clients about the end of the trial subscription via email two days before it expires. If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388.
Came up out of nowhere tells me I cannot unsubscribe, I did not want to join, this company needs reporting to Ombudsman, which I intend doing
Hello, Fred.
We understand your disappointment with our service and agree that this is unacceptable. Our customers must be more than satisfied, and we would like the opportunity to resolve this issue immediately.
Here's how you can unsubscribe from our service:
- Just ask us to cancel your subscription in the live chat.
- Visit your profile on our site and cancel your subscription there.
- Call us at +1 (888) 873-7388.
We promise to match you with a specialist as fast as possible. We are always online for you.
My partner asked a question and we got a three charges amounting to $1.00 from Lemandale Limited. That was okay, but a few days later a charge of $74 appeared. Their so-called solution to the original problem didn't even work. ask-crew.com is a predatory company.
Hello, Pat.
That's not good of us. We're always doing our best for our clients, but sometimes, the question is a challenge even for our Experts, but let us assure you that they're developing this superpower daily! Still, we're sad to hear that your issue wasn't resolved.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, John!
That’s not cool of us.
Please tell us more about your problem through this email help@ask-crew.com and we promise to talk to your expert and clear this up.