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🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑ Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Ask-Crew Reviews Summary
Ask-Crew has a rating of 4.5 stars from 457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention expert advice, great service and step instructions. Ask-Crew ranks 2nd among Question And Answer sites.
We monitor reviews for authenticity
First they charged me $10 to NOT fix a problem I was having with MS Word, then $74 for a "subscription" to which I never agreed. I reported this BS to my bank's fraud department.
I received a notification from my credit card company about a charge from Ask-Crew. I've never heard of this company, but they charged my card for $74.00. I called them at *******218, and asked them to refund my money because I didn't subscribe to their service. The representative assured me that my money would be returned. I immediately received an email stating that the charge, to which I didn't subscribe, is non-refundable. I called them again, and advised that I would be reporting the transaction to my credit card company for a fraudulent transaction. I called my credit card company and requested to replace my card, and file a fraud report. So my money is held up for 10 days while they wait for the transaction to process. Then they can file the dispute.
Uber is notorious for using these 3rd party help services, and I believe that is where this came from. Me requesting help on my account one time. They put me on some kind of trial, and I get charged by some fly-by-night company whose representatives have a strong Russian accent.
Be careful about asking for help in these services that provide you convenience, like Uber, Lyft, or whatever.
Dear Jaime G.,
Thank you for taking the time to submit your feedback.
Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. However, it's important to clarify that Ask-Crew is not affiliated with Uber, Lyft, or DoorDash. We apologize for any inconvenience.
Let us please note that creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.
We understand that you no longer wish to continue with our service. We have canceled your Ask-Crew subscription, so there will be no further charges.
Kindly note that we have internal approval of your full refund. At the same time, we understand that you have initiated a refund process at your end through your bank. Rest assured, we will not dispute this. Should you require any help from our side, please feel free to reach out to us at: help@ask-crew.com.
We appreciate your understanding and remain at your disposal for any further questions.
Best regards,
Ask-Crew Team
Signed up with a day trial and canceled my subscription within minutes and still charged the month fee. Tried to be paid back but no and they tell me I was on the app for a day which is not true at all.
Hi, Daniel. Thank you for your feedback. We put significant effort into ensuring that our subscription pricing model and terms are prominently displayed during the registration process.
If you would like to discontinue your subscription with us, here's how you can do that:
-Simply request subscription cancellation through our live chat.
-Access your profile on our website and terminate the subscription from there.
-Call us at +1 (833) 600-0218 or send us an email at billing@.ask-crew.com.
If you have any additional questions, please let us know - we would be glad to help you!
I was looking for delivery status on item
Ordered. Never received answer and I was told credit card would be charged 1
And refunded. It was charged 1 dollar. Never refunded and an additional 55 dollars was taken for membership that I didn't request. Scam!
Hello, Betty. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (877) 709-4031 or reach out to us via email at billing@ask-crew.com.
A scam
Took £59 out of my mum's account who is old and on a pension - because she wanted to update her bank details on Now TV - they signed her up for a monthly subscription without her knowing - when I rang they laughed down the phone and told me to F off - when I tried to ring back they wouldn't answer. Had to ring the bank to block but lost money.
Not sure how they get away with things like this and very bad of Now TV to let this company do this on their website.
Hello, Claire. Thank you for the feedback.
Please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with Now TV. When your mother searched on Google, our service appeared as a helpful option in an advertisement.
What is important, is that during the sign-up process, we display the terms and the pricing for the recurring subscription of our service and we do everything in our power to ensure our users are fully aware of them before proceeding. Creating an account on our platform is a user-initiated process. Access to our service requires users to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you or your mother have any additional questions or billing requests please contact us at +1 (833) 660-0069 or send us an email at billing@ask-crew.com. We are here 24/7 for you!
I am very happy I met with your crew. You will be my first contact if I happen to have any problem(s) in future. I would recommend you to my friends, co-workers, and family members for such services. You are smart and friendly.
Hello, Sebastian.
Thank you so much for the positive feedback.
We are always happy to provide our customers with excellent service. Our experts are available 24/7!
This company is a scam. They assigned an expert on computer who has no knowledge of refrigerators and mine is Electrolux. He directed me to customer support for the manufacturer. As if I do not know that.I wasted my $7.00 for the initial sign ups.
Hello, Iftekhar.
Thank you for the feedback.
We apologize for the inconvenience. Refrigerator issues can be complex and potentially dangerous. Contacting the manufacturer's customer support is the safest and most effective approach for resolving appliance problems when our expert is out of available options to fix them remotely. Your safety and the integrity of your warranty are our top concerns.
If you have any other inquiries, our Experts would be delighted to assist you in our chat: ask-crew.com/chat
Alternatively, you can contact us at +1 (877) 709-4031 24 hours a day, 7 days a week. We are here for you!
BEWARE! Without my knowledge I was switched from an Apple site — I had to change my credit card number — to what looked like an authorized Apple Help site. I didn't realize that this was not Apple but another company charging $10 and asking for the info in my profile, including credit card number. Since Apple already had my cc number, I gave the new number to update it. After many "chats" with a dissembling agent, I found that this company has no connection at all to Apple. Now I'm worried about having given them my new cc #. I will have to get in touch with my cc bank and shut off any payment to them.
Thank you for your feedback, Kirke.
It looks like you might have been charged for our subscription, and we would love to help you identify this charge! For assistance with this matter or any other payment-related questions, please contact our billing team at +1 (877) 709-4031 or send us an email at billing@ask-crew.com
We are here 24/7 for you!
I paid £1.01 for one 1 question/answer by credit card.ask crew then extracted £74 pcm for 5 months with no more contact from me and no info from them that was their normal business plan.When I realised wha5 was happening I stopped credit car$ *******@sked them for £370 refund.AskCrew reply stated this refund 2be *******@de in 6 working *******@ys.Nothing received.3 chivvy up emails produced reply that £37 would be refunded,again nil received. I than spoke to my credit card issuers who replaced my credit card and *******@de@ +omplete refund.Do not deal with AskCrew and *******@nsfer your bank to Halifax
Brian, thank you for your feedback.
We deeply regret that our service did not meet your expectations.
Our subscription pricing is clearly displayed during the sign-up process, and we make efforts to ensure our users are fully aware of the terms before proceeding. Due to the information in our database, your subscription is canceled and the refund was processed back to the original form of payment.
If you have any additional questions please call us at +1 (877) 709-4031 or send us an email at billing@ask-crew.com and our team will gladly assist you!
I paid $10 to find out if a website was legit. I had already googled it but there was very little information. Ask-Crew, after taking my $10, then told me exactly what was on Google, and could offer no further help!
My experience has been brilliant and an very glad the expert could help me.
Thank you and well with the money.
I would give 0 star or negative if I could.
I asked questions and paid for that, it was only $0.25 a question.
Ask-Crew may make it legal to set subscription for $49 per month, but they absolutely not make this message noticeable. It is like heating and stealing. I have been charged $49 three month before I found the did that
When you sign up for help on one issue, you are really authrizing a monthly subscription...
It takes a lot of your time to get the charges reversed [$49 per month]
I have tried to get them to cancel my subscription, but they keep charging my credit card monthly. Do not get caught up in their scam!
My expert Tom was attentive and patient. And when I couldn't do something, he explained everything in other words. Thanks!
I joined last week and they charged me £8.00 for help with my online banking which they didn't fix and today they have taken £112.38 out of my bank account yet I am supposed to still be in my free trial
Even though I emailed ask crew support team a month earlier to cancel my subscription but unfortunately the next month I have been charged £74 from my bank account. Still haven't received any refunds or reply from the ask crew support team. A proper scam.
Asked a question 3 months ago, signed up for a dollar. Don't remember seeing anywhere that I would be having my account direct debited $111 per fortnight. It keeps direct debiting my very overdrawn account. I and Westpac don't know how they're doing this as I have cancelled and replaced my card. I have checked and I have never received an email from them, period. Let alone a 48 hour reminder of your account being debited.
Hello, Erin!
We totally understand your concern and agree it's not cool at all.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $49 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/
Our Team would like to help you with your payment question, but we also need your help locating your account. Please email us at help@ask-crew.com or call us at +1 (888) 873-7388
I was asked to pay $ 1 they took that then $49 without my permission put me in an unauthorised overdraft how does the banking system allows such behaviour they should be prosecuted and imprisoned
Hello, Andrew!
Let us bring clarity to this situation. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $49 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires. You can find more information here - https://ask-crew.com/info/terms-of-service/
If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, David!
Thank you so much for your feedback; we deeply value it. It's heartbreaking to hear that, but let me assure you that we are constantly working on improving our service. We would be grateful if we could discuss a subscription question further.
Please feel free to give us a call at +44 808 164 9785 or email us at billing@ask-crew.com
We promise to do our best to answer all the questions you have!