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Ask-CrewReviews 254

4.2

About the Business

🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges. Our professionals are here to provide reliable solutions to your everyday problems. ⚡ On-Demand, 24/7 Support: Connect with an expert in minutes whenever you need help – no appointments, no waiting. ✅ Certified Experts: Every expert is vetted and highly qualified, so you get trustworthy answers every time. 🛠️ Every Problem Solved: From computers, phones, and Wi‑ Fi to home appliances, plumbing, and car repairs – we have an expert for it all. Our Customer Care team is available 24/7 to assist you. Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.


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Ask-Crew Reviews Summary

Ask-Crew has a rating of 4.2 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ask-Crew most frequently mention and expert advice. Ask-Crew ranks 2nd among Question And Answer sites.

This company responds to reviews on average within 1 day
Canada
1 review
4 helpful votes
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Fraud scammers
October 21, 2022

Total scam they have no idea about fixing anything and they charge 74$ monthly fee after just 1$ to get you card details. No refund after. They should get banned.

Date of experience: October 21, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Satta.
Thank you for bringing this to our attention. We're sad you had such an experience with us.
Let us clarify how our subscription works. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/. Also, please note that we remind our clients about the end of the trial subscription via email two days before it expires.
We genuinely want to resolve this situation but need help locating your account. Please email us at help@ask-crew.com, or if you wish to speak with a live person, call us at +1 (888) 873-7388. We will do our best to help you with the refund question.

Minnesota
2 reviews
2 helpful votes
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Scam Alert
October 20, 2022

Went on this site only because Verizon sent me to this site to answer a question. I was told it would cost $1.00, which was paid. The my Bank's Fraud Center called up asking about a $74.00 charge to my debit card. I'm not about to pay $74 for these people. I never saw anywhere that I signed up for a subscription. You people need to do a better job and stop taking our hard earned dollars. Do it again and I will surely report you to the BBB.

Date of experience: October 20, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Mary.
Please let us explain how our subscription works in accordance with our terms - https://ask-crew.com/info/terms-of-service/. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly subscription. Please note that we remind our clients about the end of the trial subscription by emailing a reminder two days before it expires. If you have any questions left, please feel free to email us at help@ask-crew.com or give us a call: +1 (888) 873-7388. We’re thankful for your feedback and will do our best to improve our service!

Connecticut
1 review
0 helpful votes
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INTERNET SPAM SCAM
October 15, 2022

THIEVES AVOID! DO NOT GIVE THEM YOUR CREDIT/DEBIT INFORMATION! They don't have any answers and are unprofessional!

Date of experience: October 15, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Fred.
It's sad to hear that we did not satisfy your expectations.
Some challenging questions require a bit of effort, even for our Experts. But we want to assure you that we're doing our best to improve the quality of our service. It would be highly appreciated if you could still give us a chance to resolve this situation. Just email us at help@ask-crew.com, or call us at +1 (888) 873-7388, and we will do all it takes to help you with your questions!

Turkey
1 review
1 helpful vote
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Scammer
October 12, 2022

Booked flight from Skopje to Zagred on 29th Sept 2022. Was charged with support package USD10.99. Then check in booking card will be issued by email 3hrs USD14.00. Then booking by sms USD2.90. ALL THESE CHARGES WERE REAL CHEAT N SCAM! PAID for all these and was told to go airport to check in myself! No sms, no check in, no support! Wrote/reply many times to their email BUT NEVER NO RESPONSE! THIS SITE REAL CHEAT! Keep asking the star rating? Don't deserve any at all!

Date of experience: October 12, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Jane.
Thank you for bringing this matter to our attention. It's our bad we made you feel like that, and please let us assure you that we never intended to make you think so. We want to investigate this further and help you with all the charges and subscription questions. We will be thankful for help locating your account to check everything. Please email us at help@ask-crew.com or give us a call: +1 (888) 873-7388

Poland
2 reviews
0 helpful votes
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Very good
October 7, 2023

The experience was quick, helpful and to the point.
It was much appreciated and discussed at my level of understanding. There was no sales tactic and I got the information I needed for a decision.

Date of experience: September 29, 2022
Washington
1 review
6 helpful votes
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Scam
July 21, 2022

The only reason they're getting a single star is because I can't give them no stars. They are a scam. I canceled on the second day and they're trying to take money from my bank account. They send you a copy of the conversation but their response to my request to cancel has been changed. I'm reporting them to the Better Business Bureau.

Date of experience: July 21, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hi, Tony! We understand you're feeling. We're very sorry that you had this experience and want to make things right for you. Please, contact us help@ask-crew.com.

Canada
1 review
1 helpful vote
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I very mistakenly gave my credit card number on this site when I was asked for $1 for one sample answer one time, to get an answer I never even got! When you give your card number you then get an emailed "thank you" statement about a charge shortly after-and it states that they have taken $74 Amerian from our account card, and that it will be an ongoing monthly charge-suddenly! Somehow, another company called "Serve To Pay" becomes involved- somehow! You cannot get through to them on their fake number given to our credit card holder for them. The number you get does not take calls -and the email address given to our card holder is fake! We had to put a stop to our credit card and the company is now investigating them! On the same day as I got that email that my husband's credit card that I used that day, was being charged for NOT $1 but $74-my husband received another connected company email-called Serve To Pay -bill for $92 Canadian monthly to come from that card for the very same charge! This morning one week after, we received another charge today for $99! It was supposed
To be a one dollar charge for a one sample answer to my one question online- and we never even got that answer! Three charges for one company! NO! We unsubscribed immediately and they too will be investigated now. Other reviews say fraud and scam as well! We will call Anne Drewa here in BC on Global news, as well as the police now. She handles scams like these-seniors or not! I kept my emails from them as did my husband. Please! Do NOT take the chance on this named company!

Date of experience: July 16, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello Heather,
Sorry to hear that. We want to solve your problem. Please call Ask-Crew team support: at +1 (888) 873-7388 or write on this e-mail: billing@ask-crew.com. We will find a way to help you. Thanks for feedback

Florida
2 reviews
3 helpful votes
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DO NOT USE THESE HACKS!
July 6, 2022

I have a Motorola Modem/WiFi and the WiFi signal stopped. I had to use my phone and looked up the address for Motorola Support from the card that was supplied in the original box.
I typed in the correct address on the phone but got ahold of these flakes. Right away they want you to sign on to PayPal for only $1.00
Dont Do IT!
1) Motorola has a FREE tech support!
2) The gal had asked me the same question and then put me on wait for over 5 minutes.

This is a SCAM! DO NOT USE THEM!

Date of experience: July 6, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Kevin.
It's sad to hear that our service didn't meet your expectations.
Let us bring some clarity about ourselves. We are an independent service that helps with a lot of questions. Our subscription works in the following way: you pay $1 for a 7-day trial subscription, and after it expires, you pay for a monthly plan. You can find more information about our terms here - https://ask-crew.com/info/terms-of-service/. We also want to point out that we remind our clients about the end of the trial subscription via email two days prior to its expiration.
That's not cool of us that we made you wait while the Expert prepared the answer for you, and we're thankful for your feedback. Please be sure that we will do all we can to improve our service!

Australia
1 review
3 helpful votes
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I just used this website for a simple question about google envelope. Like what is google envelope for website verification and what if my cousin from overseas asked me to give my residential address for his website verification.
Someone named pearl was online and she couldn't answer a straight and simple question.
Instead she started asking me dumb and idiotic question like how long this is going with my computer and stuff like those.
I do not recommend wasting and getting trapped with these guys

Date of experience: June 25, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Thank you for your feedback! Is your problem been solved? We develop ourselves every day and if you have more information you can write in our chat on 27/7!

California
1 review
3 helpful votes
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SCAM
June 8, 2022

Took my money just to say "We can't answer your question cause we don't have an expert for that subject."
Wasted my money and time.

Date of experience: June 8, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Thank you! We have to note, that we are a tech support service. If you have any questions about tech support you are welcome to our chat.

Iowa
1 review
2 helpful votes
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Liars
May 17, 2022

I bought a package that costs $900.00 I called the next day to speak with "Oracle Siren Rose" the phone rang once picked up and disconnected - not just that one time - I've tried several times and same results.
Finally, "Jim" answered and I told him who I was and the expensive package I bought; he grumbled and said he found my account but, it was only $233.00. I told him I wanted a complete refund, Jim said to call the next(his day off)but, I wouldn't get my refund. I'm in the process of going through my bank statements and find when I made the three payments.
Stay away from asknow! I wish I had investigated them

Date of experience: May 17, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

We are very sorry, but we aren't Oracle Siren Rose (you can write to this - https://www.asknow.com/chat). We are an Ask crew company that provides tech support. If you have any tech questions - you are welcome on our chat :)

Florida
1 review
10 helpful votes
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Scammer alert!
April 30, 2022

This site will offer you a 7 day trial for $1. After that, you cannot access any chat or text box or even your own account to cancel it. No help from support either. I had to cancel my card to prevent them from hitting my card for $77 more. Below is a screenshot of the non access

Date of experience: April 30, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Michael!

First of all, thank you for your feedback!
We're sorry to hear that you had difficulties using our website.

I'd like to specify that there are three options to cancel your subscription: by contacting us through Live Chat, Contact Us form, or by doing this yourself in your profile settings.
On your screenshot, I see a conversation with one of our Experts. If you tap on three lines icon on the top-right corner of the screen, you could access your profile settings to manage the subscription.

Hope this helps. If you still need help with the subscription, please contact us by following this link: https://ask-crew.com/info/contact-us/

New York
1 review
1 helpful vote
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Scam
March 29, 2022

I was directed to this group while looking for support for a Canon printer. I was told I'd be charged a refundable fee of $1. I never asked a question and was charged $49 same day.

Date of experience: March 29, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Laura!

We're sorry that you had a negative experience using our website. Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.

In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!

Massachusetts
1 review
3 helpful votes
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I attempted to use Ask-crew for help in effort to recover my lost email account and was told
It was "lost forever". I subsequently found that I could easily recover the "lost" account
With icloud reestablishment. This seems to verge on fraud to note that the service would
Cost one dollar and I was charged $49.00 for an incorrect answer.

Date of experience: March 23, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Bruce,

We're sorry to hear that our Expert couldn't resolve your issue with the email account.
Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.

In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!

GB
1 review
7 helpful votes
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$1 offer a scam?
February 26, 2022

I took up their offer of "only $1" for problem with my computer! While the agent tried to fix my problem, he went off-line without my problem being solved, however he did give me some good info, so I ended up fixing it myself! No problem! However when I paid the "$1" (0.76 GBP) on the 21/2/22, I thought that was it! However I noticed on the 25/2/22 they had requested a payment of £36.93 with my bank, which is pending payment, which will come out anytime soon! I notified my bank fraud squad of this, and they have sent me forms to fill in on-line as soon as this money is taken, to which my grievance will be dealt with so this does not happen again! However although I am confident to get my money back, my bank requests I try to resolve this direct with Ask-Crew! However I cannot find correct contact details on their site to E-mail them! The one E-mail I found was one given to a woman who had the same grievance, but when I tried it, it does not work! Can anyone out there give me correct details of this company? Thankyou!

Date of experience: February 26, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Hi, Richard!

First of all, thank you for your feedback!

We’re sorry to hear that your experience was less than 5-stars and would like to assist you with making things right.

Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.

In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/

Please reach us by following the link above, and we’ll issue a refund of your purchase.

Washington
1 review
7 helpful votes
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Scammers!
February 5, 2022

They took $49 our of my account and I don't even know who or what they are. I'm very upset. I was either hacked or they did it. I never give my personal info to anyone I'm not familiar with. I'm on a fixed income and they have hurt me for the month. Be careful.

Date of experience: February 5, 2022
Ask-Crew S. — Ask-Crew Rep
over a year old

Thank you for your review, LuAnn!
We are very sorry that you had such a bad experience with us!
Could you please send us an email via https://ask-crew.com/info/contact-us/ so we will be able to review your situation and provide you with a refund?

Also, please be aware that Ask-Crew can only get your personal information and credit card credentials only if you share them with us when you're registering on our website and accessing our services.

RU
1 review
0 helpful votes
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I like the customer
December 18, 2021

I like the atmosphere here. I like the customer care that promptly connects me to the experts I need. And, of course, I like the quality of expert advice I get there. AskCrew is the place where people really care. Please, don't lose this vibe!

Date of experience: December 18, 2021
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Jack!
Thank you for the feedback. We appreciate your kind words about our team and Experts!

Washington
1 review
1 helpful vote
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PERSONAL
December 14, 2021
Updated review

Here I received PERSONAL expert advice more quickly than if I read an article on this topic on the web. It's better than I could have ever expected! I think it's freaking great service for the money these guys ask for the subscription.

Date of experience: December 12, 2021
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Donald!
Thanks for the feedback. We’re glad that you like Ask-Crew! Enjoy the service :)


Сonsultations
December 12, 2021
Previous review

This site will save you a lot of money. Using it, you can't forget about overpaying people for initial consultations. Here you can always get a clear guideline and a friendly attitude.

Date of experience: December 12, 2021
GB
1 review
0 helpful votes
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Great
December 5, 2021

I'm so lucky to found this site! I had an urgent problem with my smartphone and needed a piece of expert advice at 1 AM. Here I found a person who helped me fix it. It's UNBELIEVABLE. Thank you so much!

Date of experience: December 5, 2021
Ask-Crew S. — Ask-Crew Rep
over a year old

Hi, Patrick!
Thank you so much for such great feedback! We are happy to hear that your issue was resolved by our Experts :)

RU
1 review
0 helpful votes
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I'm incredibly grateful
December 3, 2021

I don't know what I'd do without this site.The AskCrew expert helped me fix a very personal problem that annoyed me for months. Thank you for saving my nerves and making my life simpler! I'm incredibly grateful.

Date of experience: December 3, 2021
Ask-Crew S. — Ask-Crew Rep
over a year old

Hello, Stanislav!
Thank you for the feedback. We appreciate your kind words!