Ashford has a rating of 4.7 stars from 5,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service and fast delivery. Ashford ranks 2nd among Watch sites.

This company responds to reviews on average within 16 days

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14,461 reviews

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5 Stars

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shopping experience (155)

customer service (403)

quality watches (53)

thanks ashford (22)

warranty card (27)

German R.

Delaware

1 review

0 helpful votes

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October 3, 2024

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Date of experience: September 23, 2024

Alex W.

Washington

1 review

0 helpful votes

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October 3, 2024

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Date of experience: September 23, 2024

Parth J.

Connecticut

1 review

0 helpful votes

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June 26, 2024

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Date of experience: June 16, 2024

Sriharsha R.

Minnesota

1 review

0 helpful votes

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Color change

December 7, 2023

Updated review

Nice
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Date of experience: December 7, 2023

October 5, 2022

Previous review

It is really good to have watches for low prices thank you

Date of experience: October 5, 2022

Dan P.

Indiana

2 reviews

0 helpful votes

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December 8, 2023

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Date of experience: December 8, 2023

Tony Y.

Ireland

1 review

0 helpful votes

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March 2, 2023

...,...,...

Date of experience: January 31, 2023

Ashford W. — Ashford Rep

over a year old

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.

Q&A (36)

Question

Are the Movados authentic?

Answer: Honestly i doubt anything is every review i red about ashford was negative at some point so i do no recomend purchasing anything from them :(

By Dragan S., over a year old

See more answers (7)

Question

What assurance is there that the watches are not purchased or gotten in Hong Kong or elsewhere in Asia and refurbished, or even copies made in mainland China or Malaysia? There are very good copies, and even Rolex was caught in using some Chinese parts (as was the U.S. military in guidance systems in some fighters, for that matter). From the reviews with one star, Ashford doesn't allow replacement and claims perfection in never having fakes. How could buying a watch from here not be horribly foolish?

Answer: I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.

By Bill M., over a year old

See more answers (4)

Question

Does the CA1028GS-026S-2Y glasses are back in stock?

See more answers (0)

Question

Why you guys not shipping to Kingdom of Saudi Arabia?

Answer: Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.

By Ashford W., over a year old

See another answer (1)

Question

Hello the serial # on Gucci shades is slightly different from The pair I see on Gucci website but are the same shades. Can you advise why?

Answer: Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.

By Ashford W., over a year old

See another answer (1)

Question

Are your ray bans authentic

Answer: Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.

By Ashford W., over a year old

See another answer (1)

Question

Why the price in Ashford always cheap than other website?

Answer: We get great deals from our suppliers and do our best to pass this discounts to our customers!

By Ashford W., over a year old

See another answer (1)

Question

The Armand Nicolet HS02 watch listed on the Ashford website model no A136AAA-NR-PK2140NR) does not match the no A136AAA-NR-P974 on the Armand Nciolet

Answer: Good day, I can see this 2 items are not the exact same model. AN has in ther site MODEL: A136AAA-NR-P974NR2. Since they are not the exact same version some differences may be present. Could you let me know if you have more specific question? Would be a pleasure to assist you.

By Ashford W., over a year old

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Question

is this right place to buy rado watches ?

Answer: Dear Jay, Thank you for reaching out. We are very proud to carry a wide collection of Rado Watches at great prices. You can search for the model you like at ashford.com or call us for guidance in case you would want one of our Customer Service Experts to assist you. Let me know if you have any further question. I stay at your service.

By Ashford W., over a year old

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Question

how can I guarantee that the items are authentic? Do they accept returns?

Answer: Dear Yasmin, For USA orders we have a 30 day return policy, for pre-owned items 14 days. All items sold by Ashford are 100% genuine and authentic with their original serial numbers intact. Additionally, all items sold by Ashford are brand new, unworn and free of defects, unless they are clearly described as "Certified Pre-Owned." All new Ashford items include original packaging, and care manuals. You can verify this at local watch shops or with serial numbers with the manufacture.

By Ashford W., over a year old

See another answer (1)

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Business Highlights

Luxury Discounted Watches
Luxury Discounted Jewelry
Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Ashford W.

Customer Service Manager

Typically responds within 16 days

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