About the Business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Terrible experience, received my order with custom fees equal to more than 30% of the total value so I refused it for it to be sent back, and without notice they kept almost $100 for no reason out of my refund after having waited a whole month to receive it, customer service is very bad and unresponsive and they will not justify this amount. Avoid this website by all means, the cost you save on the watches is not worth the risk, stay safe.
I love the selection of luxury watches and glasses and purchasing them is always easy
Always an easy purchase I love the finds and the prices are unbelievable for authentic glasses.
I placed an order for two eyeglass frames but only needed one. I researched your website and read that the orders could be modified before the shipment stage. I sent an email asking for one pair of frame be removed from my order and refunded. But unfortunately the employee decided to just cancel the entire order, sighting your shipping policy? Your website states that orders can be modified before they ship. I emailed my request to modify on the same day as placing the order. Unfortunately my entire order was canceled and I had to place an entirely new order. Imagine if I could not afford to place an entire second order and had to wait for the first order to be refunded before being able to replace my order and the glasses sold out! Per your advertised order modify, cancel policy listed online the order should have just been modified. What an inconvenience. Hopefully my new order goes through without any further issue.
Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at customerservice@ashford.com
Awesome product lines and really competitive pricing here
We really appreciate you taking the time to leave us a review, thank you for your kind words!
I think it is a happy thing to be able to buy the goods I want at a reasonable price.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
All have been more than fair in price. I will buy again. I don't feel i have been used
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
No problems at all ordering, or with shipping. Quite a lot of fashion to choose from
I got my Hamilton watch and it was perfect! Thanks! Very happy
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I am so thankful for my great Hamilton! This watch has been my daily wear for the past 4 months and it is flawless!
A couple of years ago, went very quickly and well. Always a pleasure to deal with
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I have had many previous experiences with Ashford.com. Most all of them very good.
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Great glasses! Good prices, we lose them on a daily basis!
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I got a Fast delivery on my purchase. The company provide me a track information
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Watches are in a very good conditions. Best quality. The price are very good.
Very good merchandise anh good
Anh I will talking my friends
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Please bring back the great black fridays discounts and the holiday specials including today's special
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Excellent /ontime and as promised. Hope they bring back holidays special
Because of this site, I have been able to purchase so many of my favorite sunglasses at a very good deal compared to retail price
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I am a optical junkie and I love Ashford. I have purchased so many fun specs for very affordable prices. I also love the fact that a payment plan is available.
Hard to get to wish list, fix please. Thank you. This is 2 long
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Hard to move around your site. From wish list to basket
I bought some sunglasses, but i didne find the description of the case. They came in a PU pouch, witch felt cheap
Ordered sunglasses... payment was processed... got email the sunglasses were out of stock and was refunded... but they are showing online now they are available..
Easy transaction.the best.luv it. Will shop here again.thanks.
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I'm really enjoying the watch! I just need to adjust a few links to get the perfect fit.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I like how it is easy to place an order at first.
Best watches with great discounts
Customer satisfaction guarantee
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.