Ashford has a rating of 4.5 stars from 2,234 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, fast delivery, and customer service. Ashford ranks 4th among Watch sites.
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
Thanks Ashford for providing great watches at great prices. I love the Glycine. I'll add that I was a little anxious as the listing said the watch band would fit an 8" wrist and mine is 8.25" however the band was plenty big enough and I just needed to remove some links, so not sure why listings specify a wrist size as that may put people off buying. But all good.
Facebook ad. Prices.
The sunglasses I purchased were in parts. Not wearable at all. I contacted support and have received NO response.
Tip for consumers:
Would like a refund and customer service to respond to me.
Products used:
Versace Sunglasses
I was lucky enough to get this watch while it was at a great sale price. It's a very well made watch and rivals my CT Scuderia watches that are actually Swiss Made. Very happy with my purchase.
I am a collector of fine watches and I only say that to let you know that I'm comparing this watch to the real deal watches and it can hold its own against them.
Ashford sells great products and stands behind them. I'm a repeat customer several times over!
Tip for consumers:
Ashford is a great company and I hope they are around for years to come so I can continue to purchase watches from them.
Products used:
Watches x5
Smooth transaction, product exactly as described/illustrated. For buyers north of the border in Canada, it would be very helpful to have some alternate shipping options. Express shipping via UPS is the only choice the website allows at checkout, and for Canadians who have experienced UPS orders from US vendors can attest, it gets very expensive compared to the US Postal Service when packages are crossing a border.
Only handy retailer for Glycine. I have a Combat Sub and love it, wanted to add the bronze version. They have a good selection of Combat Subs to choose from.
Only handy retailer for Glycine. I have a Combat Sub and love it, wanted to add the bronze version
Easy Transaction and Fast Delivery. However, I bought a watch from Ashford in the past and although I had my refund in full with no issues, they stipulate that you can't even try the watch on the wrist. That watch had a sealed shrink wrap plastic, so I didn't even get it out of the wrapping.
My only issue is how it arrived. The case the item came in was securely set inside the box it was transported in. However, when I opened the box I was surprised to see that the watch was not wrapped around the pillow that came with the original box. Instead it was wrapped around another pillow outside the enclosure. I can only imagine what the watch went through while being transported. Thankfully the watch appears to be working just fine, but I was not pleased with the way it was packaged.
I liked the fact that I was able to speak to someone in customer service who was very knowledgeable when answering my questions and concerns regarding certain items. Very patient and courteous as well.
I chosed Ashford through research and reading reviews. I also liked the fact that Ashford is certified with the Better Business Bureau. That gave me peace of mind to go forward with making a purchase.
Very easy To apply the coupons and get a great price. Shipping arrived sooner than expected, which was a bonus.
I am utterly dismayed and feel morally obligated to share my recent nightmare experience with Ashford.com, hoping to save others from a similar fate. What was promised to be a seamless purchase of 'brand new' items turned out to be a blatant case of false advertising. The Mainspring Watch Winder and CCCP watch I received were not only used but looked like they had been through years of wear.
The ordeal didn't stop at the shocking state of the items. The company's response to my complaints was a masterclass in customer disregard. The solutions they offered were not only laughably inadequate but also completely ignored the logistical and financial burden placed on me, especially as an international customer. It's as if the inconvenience caused by their misrepresentation was my burden to bear, not theirs.
The company's refusal to provide a fair and reasonable resolution, including covering the direct return shipping costs from overseas, is nothing short of insulting. It's apparent that Ashford.com is more concerned with evading responsibility than rectifying their glaring mistakes.
I implore potential buyers to steer clear of Ashford.com. Their lack of integrity in product representation and their dismissive customer service approach is a red flag you can't ignore. Don't be swayed by the facade of luxury and quality they try to sell; my experience is a testament to the reality behind their glossy exterior. A company that fails to respect and value its customers does not deserve your business!
I bought a Hamilton watch at a great price and got it in a timely fashion. However keep in mind that the box you get is not the original box of the watch. I got a little black zippered pouch instead of the new box it should have had. This is fine, but if giving as a gift or if you just want the original box it should have, it could be a potential let down like it was for me.
Good reviews with good prices made me go with Ashford.
I ordered this watch but then realized there was another discount available. I called customer service and they took care of it without any problem!
Great product! Great Price!
One of the standout features of the Ashford website is its user-friendly interface. The site is intuitively designed, making it easy to navigate through the various categories and find the perfect watch or piece of jewelry. The search function is robust, allowing shoppers to filter products by brand, price range, style, and other key attributes, saving time and effort in finding the ideal item.
Product pages on Ashford.com are comprehensive and informative, providing detailed descriptions, high-quality images, and even videos showcasing the watches from multiple angles. This allows customers to thoroughly examine the products before making a purchase, ensuring they know exactly what they're getting.
Ashford's commitment to customer satisfaction is evident in their excellent customer service. The company offers free shipping on all U.S. orders, with expedited options available for those who need their items quickly. They also provide a generous 30-day return policy, giving customers peace of mind when making a significant purchase.
Moreover, Ashford frequently offers attractive discounts and promotions, making luxury watches more accessible to a wider range of customers. The website also features a "Deal of the Day" section, where shoppers can find exceptional bargains on top-tier timepieces.
In summary, shopping at Ashford.com is a delightful experience for luxury watch enthusiasts and novices alike. With its extensive selection, user-friendly website, detailed product information, excellent customer service, and enticing promotions, Ashford has solidified its position as a top destination for online watch and jewelry shopping.
I hadn't started out looking for a new watch, but the image and description made it any easy sale. At a super price!
Easy to order. Good information. Good past experience so I have confidence in receiving quality, new, merchandise.
Great value on quality product.
How can I resist Black Friday?
Good Selection. Easy to shop. Fair prices and reliable delivery.
Value and availability of well made merchandise.
Easy to shop. Great suggestions and variety.
Good experience in the past. Reliable shipping.
History of shopping on Ashford has been consistent, enjoyable and reliable.
Great offer.
Great navigation on site. Prompt delivery and well packaged.
New item I was interested in. Decent price.
Good selection. Easy navigation on website. Reviews videos helped visually to see how item looks on the wrist, and in the hand.
Reasonable prices and selection.
Easy to navigate website. Good variety. Information can sometimes be confusing or contradicting. Example contradicting information on water resistance. Also, another item showed "Eligible for EXTRA 12", but was a Flash deal and was not able to be applied at checkout.
Flash deal I did not see previously.
Viewed several watches. Did some research and your stock satisfied my interest. Price was reasonable and ordering easy.
Simple to shop and narrow searches. Easy to arrange payment and shipping. Overall shopping experience is good. Enjoy the variety and ease of purchase. Unfortunately the item I purchased was not functioning. The customer service did respond promptly and I am in the process of returning the item. Expect this experience to be a rare event.
Great selection. Interesting variety.
I was skeptical at first. But after extensive research on the company, I decided to make my purchase. Couldn't be happier! The pictures do not do this beauty justice. I purchased a men's Versace watch in gold and black and yes absolutely gorgeous. Came in Versace box and neatly shipped. Also very quick shipping with great prices!
Because ashford had what I was looking for at the best price to date!
1st Time so can't say too much beyond the checkout was easy enough. Great deals, check back with some insight to the product and its presentation in "real world" conditions.
Couldn’t pass on sale of great US eye coverings. Sale was well over 50% off and included free shipping: No brainer.
Title says it all. Fantastic service, fast delivery and a low price on a great product. Can't ask for more than that.
Ashford always has unique, quality watches at unbeatable prices. All my orders have been packed well and shipped fast with tracking.
Recommended from watch forum.
I like that Amazon Pay was a choice, it made it easy to order the watch without any difficulties.
I have purchased several watches from Ashford in the past and always look here for interesting watches.
I have purchased several watches from Ashford in the past and always look here for interesting watches.
Found via Slickdeals site. Fast shipping and great product and price. My son loves the glasses
Quality, price & overall great experience. The watch arrived quickly & looks great. I bought it as a "beater" to put in the daily mix. Glycine definitely impresses…Ashford pricing made it too good to pass up.
Pricing beat everyone
Ashford is a major online store for watches and have purchased many items from them. Only issue that seems consistent with them is their quartz watches (I have purchased 10+ from them) need new batteries within a year. Not sure if they just have old stock or if they store them in a hot warehouse that kills the coin cells. That said, I replace my own batteries and the cells are cheap.
Repeat buyer.
I had my eye on these sunglasses for a while, but the price was a bit steep. I came across Ashford and couldn't believe it. The glasses arrived timely and in great condition. I have recommended the site to a few friends. Glad I found you!
Affordability
I love my watch, it's dainty and classy. I can wear it casually or professionally. The diamonds and mother of pearl add a sparkle and sheen. The perfect size for my small wrist.
Affordability and authenticity
Nice price, quick shipping; Great Purchase! What a website! Good communication and good follow up.
Had what I was looking for at a great price.
This is the best price anywhere for this watch and the easiest process to get through. Trade here with total confidence!
The best price anywhere for this model watch.
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need