Overview
ASAP Tickets has a rating of 4.8 stars from 7,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
This was my first time using this site. Iowa made it so easy and was so patient as I kept needing to make changes. The price for ticket was $1000 less than on the airlines website I was going to buy it on.
I always asked my agent, Caprice, first before checking any website for the prices of the airfare. She always helped me with my request and always giving me a lot of cheaper options. Thank you Caprice
Dear Hazel,
Thank you so much for giving us 5 stars. You made our day!
I have to say, Dreyfus was exemplary and helping me to plan my trip back home to Greece. He did everything he could to get me the most economical flight and to help me with all of my needs. I highly recommend him.
Thank you very much for mentioning the name of our remarkable agent Dreyfus! He is awesome indeed and would be proud of himself by reading your perfect review on his hard work!
Goldie has helped me with a complicated flight plan involving one week in NICE with one friend and a second week in Barcelona with a different friend, plus a flight from Nice to Barcelona.
Also she helped me with another complicated flight to Singapore and return from HongKong. She really knows the most reasonable flights and shortest travel times. She is an excellent travel agent and I could not have done it without her expertise. Thank you so much Goldie
Your satisfaction is our goal and we are so happy we've been able to achieve it! Indeed, Goldie is awesome and we appreciate her a lot! Thank you very much for your kind words and cooperation with us!
I was having issues modifying my flight with other customer service agents but thankfully Sanji reached out to me directly and was able to help me right away. She was very informative, diligent and kind. She took the time to listen to my request and was able to follow through in a timely matter. I would absolutely and highly recommend booking trips with her.
Dear Adrienne,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
My agent Rukia was very professional, friendly, and helpful. I had very specific requirements with a difficult destination and she found me a great itinerary for my needs at a good price and walked me through the details. I've used ASAP Tickets in the past and plan to use them in the future.
This was my first time to call ASAP tickets. I was delighted that your agent Saint answered my phone call. He was so helpful and explained about the company. Thank you so much that you have an agent like Saint surely I will recommend your company to my family, relatives and friends. Once again thank you so much.
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Queenbee helped with last min reservation to my permanent residence in Nevada. I needed 3 tickets for my daughters and I. I appreciate her calling me back and helping me find affordable flights. I explained and she delivered I wish I could have given a bigger tip Queenbee because she is absolutely amazing.
Thank you for the review! Your feedback is much appreciated and helps our team improve.
I was dreading spending the hours it would take to find the best tickets so it was such a relief to have someone help and lead the whole process to finding the best tickets. I just told Glen that I wanted direct flights and he found us the best deal.
I really appreciate your service.
Dear Emma,
Thank you so much for your feedback, We really appreciate it! Glen always tries the best and your kind words make it all worthwhile.
If you need anything at any time, we will be happy to talk with you again.
Have a great day!
Richmond is professional, knowledgeable and easy to talk to. Encouraging. He explained all of the details and recommended possibilities. He is very courteous and knows how to talk to people. I did not have to wait long. He laughed and made me comfortable. I didn't not felt I was being pressured.
Excellent service! I really enjoyed my agent she really help me out this is the second time that I spoke with her. I took her number down so that in the future I can use her as my travel agent she goes above and beyond.
Diaz was very courteous and helpful. He carefully explained what to expect and waited for me to complete the form in case I had questions. (I had one and he clarified.) He followed through and helped me every step of the way. Good job, Diaz.
Zed was extremely patient and helpful in arranging suitable air
Travel arrangements for a trip to Lisbon, Portugal. He was
Always courteous and displayed professionalism in his
Conduct. He very much knew his business and was able to
Lead me to a very satisfactory outcome.
I made my ticket twice with asap tickets. Both times my tickets were cancelled and both times was i lied ti about the price of the insurance for the flights. I was charged more than i was told and never got my full refund this airline is a waste of time.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 147143
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I book a flight ticket and the agent pick the wrong date on purpose when he email the ticket I notice the date was wrong I called him on the same day he said he will change. After that I keeping calling him no answer the phone. And I email him he say he is working on it, after he was trying to charging me 400 dollar to fix the date which he $#*! up on purpose and also he charged me 109 dollar for flight protection. Flight protection waste of money dint do me any good. The agent name is Kingsley please don't book any flight ticket with Asap it's a scammer and they took my money
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 204121
Unfortunately we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at feedback@asaptickets.com,
So we could provide you with the needful assistance.
Thank you in advance.
Mr. Apaar of ASAP was helpful and patient in helping us upgrade to business class with some savings. Although it is expensive upgrade we wanted to experience the food and comfort flying business class just once in our life.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Manzi, our ASAP coordinator was patient and kind in finding us our airline tickets at a reasonable price and within our designated parameters for departure and return with reasonable takeoff and landing times.
My agent, Travolta, was patient, professional and found me a killer deal on a flight that had been hundreds of dollars more with other searches, When I was starting to get impatient with the process he maintained a cheerful had helpful attitude which was sooooo helpful. If you use ASAP ask for Travolta...
And yes he is named after the john...
Dear Paula,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
I was looking for an international flight, with a specific date and time in mind. I spoke with a representative of ASAP, whose name is Mr. DaVinci, who researched a number of options for me and obtained air travel at the time I wanted with rates lower than I could find anyplace else. He spent the time with me on the phone until we found the best flights and deals available. He understood what I wanted, was never pushy trying to make a sale. Just a great guy, if all representatives of ASAP are like Mr. DaVinci you cannot go wrong using their agency.
We are glad that our agent DaVinci was able to meet your expectations. Thank you so much for your positive feedback!
I was looking for 4 tickets from Toronto to New Delhi. Ricardo O researched for several days and found me the best price for trip. He is very knowledgeable, patient and courteous! I highly recommend ASAP tickets and Ricardo.
Dear Butchi, we really appreciate you taking the time to share your rating with us. Ricardo is indeed a highly skilled and qualified agent. We will be happy to keep assisting you to the best standards.
Since I want to get any promo that is available, the agent tried to help me the best he can do. He explained very well the reason that I cannot avail the promo. All I can say is I am super thankful for the help he did for me.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words, Rana! We’re so happy your experience went so smoothly. Would you mind sharing with your friends who are due for a service appointment, too? We’d love to continue providing great service to awesome customers like you. Thanks again!