Overview
ASAP Tickets has a rating of 4.8 stars from 7,696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
My agent was just awesome. He was very patient, knowlegeable, and informative. I was able to get my travel needs met and inquiries answered promptly. I got the best prices with ASAP. Unmatchable this time around.
Experience was, like 5 ***** Star. I would love to have help from them many more times because satisfaction is more important than anything and I got that.
We are always trying to bring the best services.Thank you for the 5 stars.
Booking the trip was extremely easy with the assistance of Virgil. He was professional, knowledgeable, and patient in looking for the most economical solution for my trip. He also was able to answer the questions I had. Thank you.
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Called them for a flight inquiry. 3 Choices offered. The agent followed up and worked with me. As clients we do need the best for the amount we pay, and nothing wrong with that. The agent understood my needs.
Our agent, Glycelli (I think that's her name) was extremely helpful. She knew we were concerned about not only price, but also did NOT want long layovers. She worked hard and came up with tickets that achieved both goals! We'll use her and ASAP again!
We're really grateful and appreciate you taking the time to share your rating with us!
ASAP Tickets agent was thorough and quite helpful. He showed that he really wanted to get me the flight I was seeking. When I couldn't make up my mind immediately, he offered to call back later to hear what I had decided. The ticket was quite pricey for me so it took some time to think about it.
To be helpful is our priority and we are glad that you've been assisted in a good way and the agent was patient and competent! Thansk for a 5 stars review!
Some time ago I started getting emails from ASAP and kept them in mind if needing help with a future air booking. The opportunity came when we needed to book a flight for our daughter to join us in Scotland and then fly home with us on a flight we had already booked for my husband and I. It took awhile to work through the details of the booking with Delta but Elfstan was patient and successful in helping us. We are grateful for the help he provided and are looking forward to having our daughter with us in Scotland and who will do the driving on our independent tour of the country our ancestors came from.
Dear Linda, thank you so much for taking the time to leave us this amazing review. We are thrilled that you loved your experience with us! Elfstan is indeed a very qualified and skilled agent. Our goal is the total satisfaction of our customers and to provide a positive experience, and it seems we have achieved it. We wish you an absolutely fascinating trip!
Three of us wanted to travel from different locations to different destinations, but part of the trip we wanted fly together... It was not easy... we had to change and again and again... The professional helping us was soo patients and when we thought to give it up, finally he came up with a good solution. THANKS!
I purchase a ticket at least 2 months prior to my travel time with two layovers. There agent would not tell you if you needed a visa even if you ask then if you need a visa. They are just after there sales. Their customer service suck because nobody is answering and when finally you talk to one they will reroute you to another extension and nobody is answering. Purchasing ticket from this website gave me so much stress rather than a vacation. I would never purchase a ticket from this website again.
Thank you for your review.
We are sorry for the inconvenience you experienced. Please allow us to remind you that we as a Travel Agency do not provide any Visa/Passport information, as stipulated on the payment form you filled out upon purchase. Having the necessary travel documents on their person during check-in is the passenger's responsibility.
If you still need our assistance with this ticket, please reach our Customer Service department at 800 750-2238 or by e-mail: customerservice@itncorp.com
Sincerely,
ASAP Team
The experience with the representative was wonderful and she did all the possibly could do in order to make it easier on me to purchase tickets and attempt to find the lowest possible fare.
I will be traveling in a timeframe where the fares are very high and I wanted the shortest possible shrimps watch the agent who is able to fly. Lakan is a good agent and very knowledgeable!
Dear Charles, thanks so much for your appreciation. We are delighted that we have been able to meet your expectations! Thank you for your kind words for Lakan. We will be happy to keep assisting you in the future too.
My agent walked me through the whole way by explaining to me the difference between planning for my trip now versus planning it ahead of time in order to take advantage of the sweet deals when it comes to ticket prices.
Hi Logan,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing ASAP Tickets, and we can't wait to see you again!
Tickets were booked and I was send an itinerary but no e tickets.
I call the Turkish airline and I was told we owe another 678 dollars.
I was never told by Bart that i will have to pay additional money.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 131209
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
I talked to Claudia, and she was great at following up and looking for more affordable options to match our schedule. I really like that I talked to only one person, and she understood what I was looking for.
As a single mom on a budget, I am thrilled that I could offer this vacation to my son - Frankfurt and Paris. We can't wait - Thank you - Patricia
A very pleasant, helpful and supportive experience
Shepard went above and beyond to organize my trip, flight, changed my flight dates at a very short notice and within my budget. This took off a lot of stress from me. Thanks Shepard.
I booked a flexible ticket a year ago and due to some circumstance I had to cancel the ticket. I did not get my refund back still. I paid almost 2500 dollars and still I have not got my money back. Agents respond to us only until we buy the ticket. For other assistance they don't reply to us at the earliest.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 184667
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
Trey is such a wonderful agent. He helped me during late evenings and even weekends without showing any signs of impatience. For my next booking I will ask for him and will share his contact details with few of my friends. He is a gem for ASAP tickets.
Overall, the agent did a good job in finding a route that was acceptable and was responsive with calls and emails. It would have been a good idea for the agent to note and say it clearly that certain tickets that she was offering would only allow one checked in bag, and may have other limitations versus the assumption that a person would have 2 checked in bags in international travel.
Otherwise, the service was fine!
Dear Ebraheim, Thank you for your positive feedback, we are glad to hear that our agent was responsive with emails and calls and was able to find you a good route.
I was trying to find different website but in the middle of my searching a ticket i found a website that it seem caught my attention coz of the price is unbelievable for a roundtrip ticket, so i decided to call the number of that website i was suprised the one who answer my call with out knowing, that were the same country and we speak our language, from there our communication is easy to deal with. So thank you Cecille
I couldn't find airline tickets for anything less than $650. I found ASAP Tickets online. I asked for a quote. They promptly responded and found me tickets for $384! Joanne, my travel agent, was fast, polite, and did everything she could to make sure my trip went well.
Good service. I am a satisfied customer. Hope this will continue. Not like my experience during the pandemic in which our money is just wasted. No clear instruction during that time. All the losser is the customer. Is it because the 3rd party have already get their cut.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks a lot for sharing your amazing experience with us! The agent you worked with would be so pleased to hear your kind words and also will be happy to assist you once again!