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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,207
value
394
shipping
199
returns
238
quality
3,344
This company responds to reviews on average within 2 days
+257
How would you rate ASAP Tickets?
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California
1 review
0 helpful votes
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Great
August 19, 2024

Perfect! All good, I always book with ASAP. I have never ever experienced any problem thus far!

Date of experience: August 9, 2024
Candice J. ASAP Tickets Rep
9 months ago

Thank you for your feedback! We're delighted to hear that you’ve had a perfect experience and that you consistently trust us for your bookings.

New York
1 review
0 helpful votes
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It's good.
July 21, 2024

Previous experience and online service. No need to necessarily deal with a travel Agent. They tend to be too pushy!

Date of experience: July 11, 2024
Candice J. ASAP Tickets Rep
10 months ago

We appreciate your positive feedback and look forward to assisting you once again!

Canada
1 review
0 helpful votes
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ASAP Flights Has The Agents
April 25, 2024

We had an excellent experience on the phone booking flights. Shay was an exceptional agent, went above and beyond at helping us find discounted flights. Thank you Shay for being on top of it and connecting with me daily with discounted rates. I will definitely recommend ASAP Tickets to friends and family.

Date of experience: April 15, 2024
Candice J. ASAP Tickets Rep
over a year old

Hi there,we are glad you're happy with our services.Thank You.

Connecticut
1 review
0 helpful votes
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Excellent service
January 16, 2022

Vader successfully helped get book exactly as wanted for flight at the specific time and at the best price. I was surprised that he got the price below the online ticket price for the airline. He also led me to pay securely on the website which is a very big deal to me now with online scammers. Vader was professional every step of the way. It's my first time using ASAP tickets and I will now make them my number one go to for travel tickets.

Date of experience: January 16, 2022
Ohio
1 review
2 helpful votes
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Last minute ticket
September 21, 2020

Looking for a cheap ticket today I found ASAP Tickets by chance. The travel agent Thalia was very polite, informative and for less than 3 minutes she gave me a price which was about $60 less than any online agencies. I am so grateful for the service and will use her again in the future. Thank you Thalia!

Date of experience: September 21, 2020
Philippines
1 review
0 helpful votes
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Excellent
September 28, 2024

Very helpful kind and considerate always get results for our needs

Date of experience: September 18, 2024
Candice J. ASAP Tickets Rep
7 months ago

Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your positive impression on us!

Canada
2 reviews
0 helpful votes
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Our agent was very helpful.
May 9, 2024

Our travel agent listened carefully to our needs and got back to us very quickly with the cheapest tickets he could find. We were happy with the service and will be recommending your company to friends and family.

Date of experience: April 29, 2024
Candice J. ASAP Tickets Rep
12 months ago

Thank you for the excellent review! Our agents always try their best.

Arizona
1 review
0 helpful votes
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Wonderful Company ASAP
June 14, 2024

Experience was, like 5 ***** Star. I would love to have help from them many more times because satisfaction is more important than anything and I got that.

Date of experience: June 4, 2024
Candice J. ASAP Tickets Rep
11 months ago

We are always trying to bring the best services.Thank you for the 5 stars.

Minnesota
1 review
3 helpful votes
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We started off our experience by searching for tickets to Guam when we saw an advertisement for a really good deal. After our plans changed it was really difficult working with the previous person that was making our reservations. Finally, I called and Watson was able to get the dates and prices that fit our plans and budget. I will definitely be calling him up again for future travels.

Date of experience: March 5, 2020
California
1 review
0 helpful votes
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Excellent price Great service
May 19, 2024

Kellehar was the person that helped me. He provided prompt and excellent service along with providing me the most cost effective flights. I had looked online and he gave me better pricing than what I could find.

Date of experience: May 9, 2024
Candice J. ASAP Tickets Rep
12 months ago

Thank you, for the amazing review! We put in the work to keep you and all of our clients happy.

Canada
1 review
4 helpful votes
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I was planning to book an international flight with asap. Usually there is service is good but this time an agent is threatening me by sending email and call. I will not take the name of the agent here but ASAP should tell him that I'm not abide to book tickets with them. I got the better price and they didn't provide the matching price thus i booked my ticket with someone else. Agent is threatening me that I wasted his time and he will tell the airlines to transfer the penalties to my mileage account. Never expected this kind of customer service from a reputed company.

Date of experience: August 9, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Raj,
We want to extend our sincerest apologies for the negative experience that you had with our sales agent.It's our goal to deliver the highest quality of service to all of our customers so we'd love to learn a little bit more about the agent who was assisting you. Please send us the detailed information at feedback@asaptickets.com for investigation. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Texas
1 review
0 helpful votes
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Customer Service at its Best
April 16, 2024

From the start, Cerveza demonstrated her excellent customer service skills and genuine desire to help me set up my future flight to and from the Philippines. At every turn, she advised and helped me choose the best options for my travel. She did it all while being genuinely transparent and a real person. It a great experience. Wish that all transactions everywhere were this pleasant. She is an asset to you ASAP Tickets.

Date of experience: April 6, 2024
Candice J. ASAP Tickets Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

California
1 review
0 helpful votes
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My experience was great. I don't have to stress out with looking up different connections fly with not being familiar with. The agent was very polite and thorough with guiding me online line and making sure that I understood everything. Thanks Ace 😊

Date of experience: March 14, 2024
Candice J. ASAP Tickets Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!

New York
1 review
0 helpful votes
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AWFUL EXPERIENCE!
December 29, 2021

Asap tickets were awful to deal with and it seems that there are a bunch of con artists sitting as agents to lure the customers. I had bought two tickets from them and mine was rescheduled a few times to which i had to contact the agent to find a flight for myself as i had limited time frame to travel. I was made to pay the fare change even though i had paid the travel protection which does absolutely nothing. There was a flight cancellation to which i was made to buy a brand new ticket way over market price so that i could get a full refund on my previously bought ticket. Unfortunately buying an expensive ticket and they refunded my money $400 less. Not to mention the two days i took off to reach out to them and talk almost 4 hrs on the phone.

Date of experience: November 29, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 128485
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Thank you in advance.

New York
1 review
0 helpful votes
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I had a very complicated flight & she was super attentive to my needs. Truly mindful. She went out of her way to rework my itinerary twice and accommodated for my friend also traveling from a separate country.

Date of experience: June 5, 2019
Hong Kong
1 review
0 helpful votes
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Good quality
December 14, 2023

Positive reviews serve as a testament to the excellence of a product or service. They amplify credibility, instill trust, and attract potential customers. A string of favorable feedback creates a virtuous cycle, boosting brand reputation and fostering consumer loyalty. Beyond mere praise, good reviews provide valuable insights into customer satisfaction, aiding businesses in refining their offerings. In today's interconnected world, positive online reviews act as a powerful marketing tool, influencing purchasing decisions and shaping the digital identity of a business. A collection of commendations not only validates quality but also contributes to a thriving, customer-centric ecosystem.

Date of experience: December 14, 2023
Candice J. ASAP Tickets Rep
over a year old

Thank you so much for taking the time to leave us this amazing review!

New York
1 review
0 helpful votes
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The agent was very patient and courteous
August 26, 2024

Great experience. The agent was very nice and polite.

Date of experience: August 16, 2024
Candice J. ASAP Tickets Rep
8 months ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Florida
1 review
0 helpful votes
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Lopez was great! This is our second time booking a flight to Europe. I am very happy with ASAP and feel comfortable saying their prices are better than I could find anywhere. I will use them every time we travel abroad!

Date of experience: October 28, 2019
Arizona
1 review
4 helpful votes
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Extraordinary Service
January 1, 2019

I was referred to asap. Tickets by mom who booked a trip for France. I booked a round trip for South Korea. Geneva assisted me every step of the way. From A to Z! She stayed for her shift later than normal to make sure everything was finalized for me. She was truly kind, genuine and thorough. Answered all my questions. I have personally worked in customer service and support for over 17 years and I have never been treated so incredibly well. Absolutely mind blowing. This may sound like an over the top review but I believe in positivity & all too often we focus on negative. So I wanna make sure I praise this great experience. I will never go through a different company. Being able to handle this with a real human and no computers only is such a rare blessing these days. Geneva, you are a rockstar!

Date of experience: December 31, 2018
Florida
1 review
0 helpful votes
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100% SATISFACTION!
July 11, 2023

Lynette, who worked with me, was diligent and absolutely professional, persevering until our travel plans and the price were satisfactory!
She went above and beyond in every way to earn my loyalty!
Gerard O'Regan

Date of experience: July 11, 2023
Candice J. ASAP Tickets Rep
over a year old

We are glad that our agent Lynette was able to meet your expectations. Thank you so much for your positive feedback!