Overview
ASAP Tickets has a rating of 4.8 stars from 7,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.
We had an issue that has been professionally resolved, Our flights were cancelled due to Corona and it took a little while but a full refund was processed today.
My trust has been restored, looking forward to doing business with you again.
Thank you
I was charged 60$ more than the actual price on the website and I was not informed that my itinerary has only one checked in baggage (1 x 23 kgs). Also, they try to make you pay 10% of the ticket price, if you opt for it or you don't, you get the same customer service. I will never book a ticket with them again.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 202821
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
She was very good at conversation and had super customer service skills. She put down all efforts to get me the best possible deal. Also she talked to various airline manager for me. I was on call for more than 2 hours but still she wasn't angry on me.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
I bought 2 tickets from this company, they changed the date and time twice, I requested a refund because those dates did not suit me. This was in July 21, all calls and emails that I sent them were unanswered, and when someone answer he had a nasty attitude. I lost about $1300 for a service that I never got. Be careful dealing with this ghost company
Dear Customer,
Please accept our apologies for any possible misunderstanding and delays in the refund and exchange procedure. In case you have any issues with tickets and don't get proper assistance from our Support Team, please refer your feedback@asaptickets.com. We will do our best to help you in an urgent matter.
ASAP tickets listened to my needs and provided exactly what I needed at a lower price than the airlines. Thanks to Elwood and his supervisor for helping me at such a short notice. Can't thank you enough! Keep up the good work guys.
Very understandable interaction with my agent. He's wonderful and helped me with stress-free transaction.
Thank you for your kind words! We’re thrilled to hear that you had an outstanding experience and that your agent made the transaction stress-free.
My experience is good with your company the person who help me was very helpful and cooperative and he gave me the best prices
Thank you so much for your kind words and feedback! We're thrilled to hear that you had a positive experience with our company.
They are money hungry thieves that will stop at nothing to get your money. I bought a ticket with a protection plan, and they didn't add the protection plan and therefore they used that excuse to not grant me my full refund. They have this rule that you can cancel within 24 hours of purchasing ticket. I called them within 24 hours multiple times, but the agent (Hennessy) refused to help and told me she would follow up in 30 minutes and never called back. Their supervisor is also useless and did not help at all, and they purposely do not add a protection plan even though I filled out a form and gave my credit card information. Stay away from this company! They have expensive rates but they are not transparent about them.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 160321
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Best deal offered. No long waiting. As soon as I submitted my enquiry online, I received a call from Rodney. One email from him with the best price and we booked it right away. I loved the way Rodney looked at all details and went over the itinerary.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Their service representative Willow provided excellent service. She was patient, responsive, and showed concern when we discovered a delay in the system verifying the credit card billing address, handled by another department. She doggedly called me back to ensure I was attended to. In future, I plan to use ASAP Tickets again.
ASAP tickets refunded the balance per their agreement. I'm still a little annoyed that it took so long and only happened after a wrote a negative review here.
That said, their prices were the absolute lowest I could find. So if you want to take a little risk and possibility of some hassle, they might be worth it for you.
They strung me along, lied to me, and kept a bunch of my money without giving me anything in return.
I bought tickets to Paris for $599 each, which was a great deal.
The coronavirus hit. Americans were no longer allowed to travel to France. I was told my only option was to lose my money or pay another $417 to reschedule later in the year. As the second date approached, Americans were still not allowed to travel to France.
At this piont, ASAPtickets told me I could refund my tickets, but that they would keep a service charge of $150 per ticket.
I went over the numbers with the representative multiple times. He told me that I would receive a refund both for the original amount $599 and the second (rescheduled) amount $417 (minus 150).
599 + 417=1,016
1,106 x 2 = 2,032
2,032 - 300 = $1,732
Instead, of refunding me the amount that was represented, I got $898. So they kept $1,134 and gave me nothing in return--not even a travel credit or anything.
I am so angry. I strongly recommend that you do not use this company.
Jaypee was very helpful and considerate spent the time with us to make us feel comfortable with our purchase Thank You
Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.
Ejhay is excellent and very experienced in handling my flight itinerary. Excellent customer service, and he deserves rewards.
Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.
Brennan answered all of our questions politely and helped us get the flights we wanted.
Thank you for your feedback! We're delighted to hear that Brennan was polite and helpful in answering all your questions and securing the flights you wanted.
They made everything easy and convenient as this is a last minute booking.
Many many thanks for such a great review of our services! We are so pleased to hear your kind words about the booking process!
Great customer service! The agents are patient and
Very accommodating!
Thank you very much for sharing your satisfaction with our services! We appreciate it a lot!
Maine has been an absolute Blessing. I lost my dad in June of 2023 but I was rewarded with his loyalty, kindness and excellent customer service. He helped my sister and i to travel to Africa for funeral, the 40 days and now the one year memorial. He has been my go to ever since.thank you again Maine.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Rep Jamel made booking the flight an enjoyable experience. That means a lot. It is important to be safe getting to and from the University. This leaves less headache and more study time. He will be helping me to book the hotel as well.
This travel agency is fraudulent, if you buy and pay for the money back service, they will not give you a refund. The number dials as Florida many times, but it seems that it operates in the Philippine islands since it is always Filipinos who answer the phone. If you don't want to waste your money and your time, better use Cheapair.com, Kiwi.com, or another well-known agency in the United States that does not cheat you.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 206869
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com
Thank you in advance.
Perfect! All good, I always book with ASAP. I have never ever experienced any problem thus far!
Thank you for your feedback! We're delighted to hear that you’ve had a perfect experience and that you consistently trust us for your bookings.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abe, We’re sorry to hear about your experience. Please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at feedback@asaptickets.com. Thank you in advance!