ASAP TicketsReviews 8,044

Don't waste your time or money because they will waste your time and take your money. They don't honor refunds or credit. Go to another company even if you pay more. I am elderly need my money they wanted it they took it. Dishonest and unreliable company

I was scammed out of so much money and endured so much distress and hassle working with ASAP tickets to book tickets to visit my family. I was cheated and never received a refund for tickets that I didn't use

I bought 2 tickets from this company, they changed the date and time twice, I requested a refund because those dates did not suit me. This was in July 21, all calls and emails that I sent them were unanswered, and when someone answer he had a nasty attitude. I lost about $1300 for a service that I never got. Be careful dealing with this ghost company

I will give this scam of a company 0 if I can. My parents booked their flight on this company 2 years ago, pre pandemic. They had to book another flight to come back to Canada and had been an uphill battle getting a refund from this company. They also ask for an additional 400 dollars from my dad to give them a measly 400 dollar refund. So now 2 senior citizen on a pension almost 3000 dollars put of money. If that doesnt smell like a scam from miles away. I dont know what is. Shame on you for doing this...!

Bought a ticket for my 15 yrs old daughter that has 2 stops and ITN insurance through them includes $300 compensation if flight is delayed more than 6 hours, on september 2nd her second flight had delay over an hour and half that will be late enough that won't let her get on her third flight, ended up that the airline makes other arrangements that made her get to her final destination 9 hours late, called asap 4 times and had them tell me to hang up and promised that someone will call me and tell me how they left message for Zoe the representative who booked my tickets and her supervisor because it's only them who can solve it, ended up after a week nobody responsed so i called back to figure that anyone can help me doesn't have to be her by doing something that takes less than 5 mins and call me after, anyway at then i was happy that someone is finally willing to help but that didn't actually stay for long, after i told him the whole story, the representative started fighting me that my daughter didn't do her covid test, so i explained to him that it is not required by her destination and they are satisfied with her having her vaccination and how i can prove it through that country official government sites so now that he knew that it will be a losing battle, he told me ok but now although she arrived 9 hours late, she still didn't have a 6 hours delayed flight, the delay was because they made her take different flights and according to what he said it doesn't matter even if she arrived 2 days late even as long none of the original flights schedules hasn't delayed for over 6 hours, definitely not a company i would work with again with that kind of employees and that kind of mentality.

Worst customer service ever

If you want to be ignored please book from them

They take pride in not releasing the refund.

I baught insurance form ITN Travel Care Service, could NOT use it. All is Falsh advertising. Next time I'll buy my ticket dirctlay from air lines Not the agency.

Buyers beware. If you have any issues with your tickets. This company will not honor any refunds. We have been trying for almost two years and they have promised a refund but nothing. Terrible customer service once they have your money.

I had a wonderful experience booking a flight thru ASAPTickets. Not only that it was worry free, but it was done so quickly. Thanks to my booking agent Marcus from Cebu who's been very good in doing his service. I'll be forever a business.

This company is a joke, its hiring the most mediocre stuff, they are after your money, once they get it good lunch getting in touch with them, the stuff is rude every time I ask for a supervisor they said that they don't have one available and you can't complain. I called an agent name Bucky to exchange my flight on Thursday, he said give me 30 mints to find you one. I waited more than an 2 hours and when I did not hear back from him I called him. He said that he still waiting for a respond from the airlines which was a lie. Then after 12 hours he send me an email with my new tickets, I went ahead and paid for it with the form he sent and it was about $214 difference., that was Saturday so when I did not get my E-ticket I called the 1800 number and mr Bucky is nowhere to be found, so I talked to few other agents and they assure me that I have a ticket I just need to wait for Mr. Bucket the perseon who initiated the exchange. I told them the My bank account was debited but I still don't have a ticket, so I waited the next day was Sunday then still don't have a ticket, I called them again again I finally got hold of an agent called webster he also assure me that my ticket is available once Bucky gets back from the weekend you will get, and on Monday I called Bucky he had my wait another 5 hours to find out that I have no ticket and I lost my flight that was on Monday. He said is my fault, and know that ticket it's $500, it's about $300 more. He was unprofessional handling this case. He said now I have to pay that fare or no ticket. Then after I argue with how you do this to me he hang up on me and left me stranded.
Don't use this company the agent are not in the USA they are in Asia and it's very hard to communicate with them. Below is the pic of my bank account debited.

Lowest price tickets & quick service & very helpful. Much better than Delta Airlines they are so hard to reach on the phone & the wait time can be hours. ASAP TICKETS ARE VERY FAST, Agents phone you back quickly. And have the lowest prices.

I tried to book a return flight from Atlanta to Amsterdam. Got a good price from one person, but still needed confirmation from the destination that the date was correct. Confirmed the flight, but paid the next day. Flight confirmed, got the email. An hour later somebody from ASAP called me and stated that the ticket price had gone up $80 because that particular ticket was not longer available. I argued that the company had agreed with me to sell me the ticket for that price and therefore should keep it's word. He then found me another ticket to the same destination with fewer stops, it was $50 more than the original price. There was also the haggle about this being with or without the original insurance. With insurance included, I agreed to buy this ticket. Confirmed and all; I got the confirmation email. Half an hour later he said that the price had gone up $30, because the other flight was no longer available. That was the point that I gave up. I booked my own on flight hub. I paid more, but is was better for my nerves.
I have to say the charges they made to my card were reversed immediately.

Ruth said i had to go through bangkok instead of going straight to phuket, This was incorrect. Some hours later i figured out she was wrong. She refused to correct this, Asaptickets three days later still did nothing to fix this except to connect me to her phone line she seemed very cheerful promised to have this fixed in five minutesThat was 7 hours ago. I have bought tickets from asap in past. I was trapped in phils over covid and they did not get e a refund. Some months Asiana airline did asaps job for the and fixed it. I though it was just covid 19 hick up. No excuse this time. Not sending pic of ticket with my information. I am Frank Pickle. I tell the truth ruth said she was from montana then later delaware born in america. She is filipina i lived in philippines two years she is not normal filipina she lies.

Worked with the same Representative throughout over a few days. He was patient, professional, straightforward, knowledgeable and proficient. Plan to use the Service again.