Overview
ASAP Tickets has a rating of 4.8 stars from 7,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
THE AGENT.WAS VERY PATIENT. SHE EXPLAINED THE PROCESS AS WE WAITED FOR CONFIRMATION. AND SHE GOT ME THE BEST PRICE. WITH A BONUS.
THANKS MUCH.
It posts fake business ads. If you search it today, you will see $500+ round trip tickets from JFK to Johannesburg, but when I clicked it, it didn't do anything.
However, I have a more serious problem. We bBut in mid September we tested covid positive and the doctor said that it could remain so for 3 moths. I immediately contacted my agent at ASAP Tickets to ask if the ticket could be postponed since the airline would not allow us to fly. He refused to do anything and told me that the tickets are no good. Then I contacted Kenya Airways which was very nice to me. IT kept the tickets open for future travel. I consequently contacted my ASAP agent. He said the tickets were good to go on the date we are supposed to travel if we test covid negative. Three days before our flight, we tested negative. I called the agent back. He said tickets are fine for us to travel. Not trusting him, I called the airlines directly. She told me ASAP will have to reinstate the tickets. ASAP agent would not budge. I merged the talk with the agent at Kenya airlines. She told him to reinstate the tickets. He gave me all kinds of stories: The tickets are not available for those dates; for another date it would cost about $2000 per passenger. Again the airline agent o\told him that tickets were available for our dates. Then he said that there will be penalty. The airline agent said they would waive the penalty. Then the ASAP agent said it would still charge $275 per person for reissuing the tickets. I told him to do what he has to do because my son had taken time off from work and e'd like to go as schedule.
Then he told me that it has been escalated and someone will get back to me ASAP. Having heard nothing, I tried to contact the agent - no reply. Finally, i got tickets with $650+ per passenger extra.
I will fight it when I return. But, for now, I am down to my lat nerve with ASAP.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 194201
Unfortunately we were not able to locate your booking with us with the provided information. Please e-mail us with the provided ID number at feedback@asaptickets.com,
So we could provide you with the needful assistance.
Thank you in advance.
I was impressed how Anriv accommodated me.
We spoke for 3 hrs and he was patient looking for the ideal flight that I was booking.
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Anriv is awesome! Thank you very much for being our Customer and sharing your great impression on us!
Very courteous & respectful the level of professionalism was refreshing
We are always trying to bring the best services.Thank you for the 5 stars.
Both my agent and his supperviser worked to get me the best flight at the best time and price out of all the other travel sights.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
We got a good customer service from Tatsumi the travel agent. Helped all the way to make sure we get the good Fare. Knowledgeable and Courteous!
Hello Denis N,
Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.
Sincerely,
My experience working with Hennesy was great! I gave her a short list of my requirements and my budget and she delivered with the best rate!
We are glad that our agent Hennesy was able to meet your expectations. Thank you so much for your positive feedback!
Gal worked hard trying to find us a rate to fit our budget additionally trying to find best flight time, shirt layovers and less stop overs
I was impressed of how the agent was able to help me with my flight problems. My experience with ASAP Tickets was excellent.
Thanks a lot for an excellent review! We are so delighted of your kind words!
Excellent customer service, Hisoka is very polite and knowledgeable. He was very caring and listened to my needs.
Dear Avelina, Your kind words will be passed onto Hisoka. We're sure it'll make their day!
Thank you.
Rabina worked very hard to find the flights that worked best for our schedule and was very courteous.
Dear Kenneth,
Thanks for the review! We hope to serve you again in the future.
Koji did his best to accommodate my requests and budget. He was so patient and respected my decisions
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
My agent was very helpful,cheerful,fast in doing my request and very sincere,we got our tivketd booked do fast.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Latrice, was very understanding, professionally humorous. Above all very patient, showed genius understanding of my needs as customer.
Dear EUCHARIA M., We are really pleased to hear that Latrice was very understanding, professionally humorous. Please do not hesitate to book with us again.
Very excellent information the agent have a knowledge and information right away to fulfill my spectations very please
Hi Victor,
Thanks for sharing your awesome experience with us.
We're happy you liked working with us. Your review and satisfaction mean the world to us!
The Agent Ludlow was excellent, he provided professional services with followup phone calls untill the ticket was iss
Thank you for the 5-star review! We’re here to serve you anytime.
Romulo is awesome, have excellent customer service skills and is extremely polite and make my experience the best
I will keep coming because of the customer service you have, I have been using asap for 11years and I like the way they do business thank you
Thank you so very much for your loyalty and cooperation with us! Your satisfaction with our services is very important and we are so happy to be of great assistance to you!
Khushi is a very helpful for us.
She is very brilliant polite and she explained everything easily I m happy.
Thank you
Nice to see one more 5 star review about Khushi. Thank you!
It went well and good. He helped me with the process for long hours. He was patient and reiable. He is trustworthy.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.