Overview
ASAP Tickets has a rating of 4.8 stars from 7,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
I love ASAP! They are so good at what they do & make travel to Europe a breeze. My rep Heiner is #1!
The rep guided me through da process until the transaction was completed. Basicaly stayed on phone all along with courtesy. Great job overall
Easy to use. Received quotes in a timely fashion. Harrison was very helpful on finding the flight and obtain8ng a price for me
Thanks for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.
Dacumos is very efficient in making my reservation. He made sure that I get the best rate and I am grateful to him.
Thanks for the positive feedback, Armand! We’re so happy to hear Dacumos is an amazing agent. We will let him know about your feedback.
Thanks again!
The costumer service agent Paisley was very patient and explained everything in detail. Got me a very reasonable fare ticket. Thank you!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Remedios was able to help us ticket that is affordable and less stop since my mom disabilities due to her old age
We are happy to hear such words about Remedios,Thank you.
Lagartha was extremely patient and stayed on the phone with us for over an hour to help us! We are very grateful.
Hello Faiza!
We're so grateful that you take the time to share your feedback with us. It's our pleasure to serve customers like you.
Lagertha will definitely be happy to know about your appreciation.
Have a wonderful day!
Thank you, Merci, Salamat... So nice to deal with people who understand your needs and do their very best to meet them.
Would use them again.
Dealing with representative Leeroy was great experience!
Spent time with me going through different options for my travel.
He is very humble, friendly and approachable person, that's why I always refer Kayne as travel agent to my friends and relatives.
Cordélia was really nice to assist me in changing my flight! I really appreciate her help and will recommend for future trips.
Hello Elisabete!
We're so grateful that you take the time to share your feedback with us. It's our pleasure to serve customers like you.
Cordélia will definitely be happy to know about your appreciation.
Have a wonderful day!
I gave him my specific dates of depart and return but it disnt happen. I should have booked with another Asap agent.
I had to make a lastminute ticket purchase and Priya saved the day! She was professional and gave me various options.
Dear Seun,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Got a ticket from the asapticket with best reasonable rate and dates and required flight which I want.
Really satisfied service.
Thank you for the kind words! We look forward to helping you again in the future.
Received a phone call from Asap travel agent regarding my rebooking I was given several options where to save money so I decided to rebook our flight this October and the agent was very helpful
Dear Eugene, thank you for the feedback!
Kanishk was awesome to talk to and helped me work my way through your application trip.
Many thanks for his help.
Pocholo was very helpful, responsive and right on time. He explained the process well and kept me updated. Excellent customer service.
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
I had purchase tickets for myself and my family with ASAP for several years now. The sales department is good and efficient, but not the customer service department or the complaint department.
I purchased tickets through ASAP in January from Atlanta to Guatemala for March 28th with DL. Because of the virus, Guatemala closed its borders in February and subsequently DL has canceled all flights to Guatemala.
My friend bought the same ticket directly with DL and DL has provided her a refund with no penalties three weeks ago. Because I purchased the tickets through ASAP, DL told me that ASAP needs to make the transaction. DL assured me that since this is not my fault, DL is not charging penalties and is providing whole refunds.
ASAP is answering all sales related phone calls very quickly, but when i call the customer service department it takes one hour to get through just to talk to someone who can not make any decisions. I am patient and have been calling since February, but all I get is that I have to wait a few weeks.
I finally received an email this week to let me know that because i canceled the flight, DL will charge me penalties, which is absolutely not true. I can't ever reach the person in ASAP who sent me the email by email or phone.
I understand we are all living a very difficult situation, but you can't answer your sales calls fast and not your customer service calls. And very importantly, you can't provide false information to your customers. I have more tickets that I bought from ASAP for June and I am afraid this might continue. I will never purchase from you again.
Dear Rosa, We’re sorry to hear about your experience. Please accept our apologies for any delays caused by the overwhelming number of calls. Our customer service line works 24/7 and managers try to do their best to assist all customers. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.
ASAP Tickets Team
We had good service and I was happy with the result.
The only thing was they don't allow you to continue without giving a tip which I didn't like
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sunday, thank you very much for your feedback! We are happy to assist you to the best standards.