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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.

service
1,206
value
393
shipping
199
returns
238
quality
3,344
This company responds to reviews on average within 2 days
+257
How would you rate ASAP Tickets?
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Florida
1 review
0 helpful votes
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Great service
March 24, 2022

Excellent customer service. They solved my travel complication and found me the right tickets for my family.
I trust ASAP company they hold the reservation for you and secure your payment information professionally.
This is the best travel company for the travelers. I thank the agent who assessed me with this reservation his name is "Wisnor".

Date of experience: March 24, 2022
Georgia
1 review
0 helpful votes
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Rewarding Experience
September 30, 2021

I was greeted and helped thoroughly by an associate at ASAP Tickets. He was patient although; I thought it was unjust that the tickets had increased so quickly and by so much. I was thankful that he Understood my concerns.

Date of experience: September 30, 2021
Canada
1 review
0 helpful votes
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A friendly encounter
October 8, 2021

Amarah did a marvelous job. She was jolly and very accommodating. However, the verification part processing was a bit of a struggle, it took too long for the card to be verified. All in all it was a great experience!

Date of experience: October 8, 2021
Washington
1 review
0 helpful votes
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Trip to Greece
August 13, 2016

I did a request on line and a few minutes later Dallas called me and found a good ticket for me with little lay over.
He called me again and made sure That was the best for me.
That was quick, professional and plaisant.
I will call him again for my next flight.
Thanks.
JP

Date of experience: August 13, 2016
Virginia
1 review
0 helpful votes
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Excellent service
October 7, 2021

Jefferson was a god-send. Thank you My flight was canceled hrs. Before my flight was to leave, yes I was devastated thinking I would not be able to attend my son will be graduating from boot camp. He was able to find a flight in time for my daughter and me. The joy is real!

Date of experience: October 7, 2021
Connecticut
1 review
0 helpful votes
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Terrible and unprofessional
January 23, 2023

Terrible customer service with no follow through. I had a unique situation and ASAP did not provide professional alternative. I was hung up on multiple time by men in India and then told I was to wait for a call that never came regarding a full
Refund. United Airlines provided a full refund due to the fact they couldn't accommodate me and ASAPTICKETS states they haven't received the refund when I was on a three way call with both United Airlines who said they gave a full
Refund. The ASAPTICKETS representative stated she was going to take another $300…. For what. I refuse because my first ticket of 1515.00 was only refunded $825.00. I do not trust this company very shady practices.

Date of experience: December 24, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 211683
You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

Thank you in advance.

Georgia
1 review
1 helpful vote
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Arnav was an amazing agent. He carefully listened to my travel plans and the fact I am traveling alone with a baby. He listened to my concerns regarding long layovers and desire to arrive at my destination within the shortest and most affordable way possible. At the very last minute after working so hard to find the best fit for my daughter and myself I changed the dates and Arnav so patiently and professionally worked to secure the same accommodations. He also answered or found the a swerve to every single question I had. I would a absolutely use ASAP Tickets again and specifically request for Arnav to handle my booking.

Date of experience: April 9, 2021
Maryland
1 review
1 helpful vote
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Warning! ASAP Tickets, ITN, victimizes customers by deceptively, unethically, and ruthlessly charging customers and booking tickets, but negligently and recklessly hiding the fact that no seats whatsoever are included, seats cost a significant hefty excessive price, and customers are compelled to purchase seats at additional cost.

One case is $132 x 4 flight legs, $528. ITN's highest level, Special Services, dictated that seats are not included and must be paid for at an additional price.

ASAP alone is the most disgusting, ruthless, deceptive, and negligent travel company. No other company has been more abusive and shameful towards long-time customers.

Court action shall be UNRELENTING for criminal negligence, fraud, abuse, and SEVERE financial punitive damages. Abused? Join us. May ITN be forced into bankruptcy and out of business by customers and courts.

Date of experience: May 7, 2023
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 240787
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Indiana
1 review
1 helpful vote
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Belal the agent was unbelievably helpful and friendly. He was thorough and knew his work very well. He was so quick to response to my requests and appears well mannered when talking to people. I used to have one company to purchase my tickets for long years, but after talking to your agent and the way he service me and got me the best deal, defiantly I am switching to ASAP tickets because of the agent and the great prices your company offers. Thank you for a great company and having an employee like Belal!

Date of experience: March 4, 2020
Canada
1 review
0 helpful votes
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Exceptional Customer Service
June 21, 2023

My experience with ASAP was excellent! My Agent Jamity was so helpful and attentive to my needs. He constantly followed up with me to ensure I received the best trip that suites my need for the best price. Thanks Jamity! Greatly appreciated.

Date of experience: June 21, 2023
Candice J. ASAP Tickets Rep
over a year old

Your agent Jamity would be so pleased to hear your words of appreciation! Thank you very much!

Connecticut
1 review
0 helpful votes
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Very helpful
May 20, 2022

Siegfred was very helpful and patient. He helped me to find the best flight ticket for my trip and I really appreciate his support. He stayed on the phone with me to go get my card information for the payment. He made sure information on the ticket matched and correct. Siegfred thanks for your time.

Date of experience: May 20, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Mercy, we are thrilled that you loved your experience with Siegfried; he will be so happy to know about your appreciation! Thank you for your kind words and high appreciation. We will be pleased to serve you again.

Texas
1 review
0 helpful votes
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Please read my explanation. Terribly bad.
March 6, 2022

I bought a ticket from midland tx to Havana Cuba for $1,240.67 I could fligh because my covid test was positive
Know I was going to book
My flight directly with american and american is saying that the agency is given me a credit for $513.00 only. Why is that? Do you think because I'm old you can play with me I'm 65 years old and what you are doing is dishonest. You as a company should check on this I thing your agents are making you look real bad. Check on that please and let me know. Thank you. I have lived several messages to the agent who attended me and there is no answer.

Date of experience: February 4, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140495
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Pennsylvania
1 review
0 helpful votes
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Nice experience
January 21, 2020

I worked with Bernadette and she was so helpful sweet and nice person to work with. She went out of her way to help me and find me the best deals possible. Thanks you. Bernadette I really appreciate it so much. Godbless

Date of experience: January 20, 2020
Canada
1 review
0 helpful votes
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Was so thankful for this kind of experience. I wasn't expecting I can get the lowest price. Greatly appreciated the agent (pyang) and because she was also a Filipino that can understand and find a good deal.

Date of experience: March 3, 2024
Candice J. ASAP Tickets Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

Maryland
1 review
0 helpful votes
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Pleasant!
July 30, 2024

Hera was really nice and detailed to my needs for my flight. I appreciate the service so much.

Date of experience: July 20, 2024
Candice J. ASAP Tickets Rep
9 months ago

Thanks a lot for a wonderful review! Hera is awesome, indeed and would be so happy to assist you once again whenever you desire to travel!

West Virginia
1 review
0 helpful votes
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I was looking for someone who could provide the best airfare monitoring so I did not have to. Also, I was looking for someone who could hook me up with hotel accommodations and work as my travel agent for that he achieved both with exceptional progress and fruition.!
His email is: *******@asaptickets.com

Date of experience: August 28, 2023
Candice J. ASAP Tickets Rep
over a year old

We are glad that our agent Demittus was able to meet your expectations. Thank you so much for your positive feedback

Canada
1 review
0 helpful votes
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Booking my flight
June 6, 2019

Very friendly efficent service
Winter was very informal and friendly.
I would recommend this service highly to anyone also we got a very good price for our trip. Thank you winter for the great job you did

Date of experience: June 5, 2019
North Carolina
2 reviews
0 helpful votes
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Fraud
February 7, 2021

I used the company for a mission trip and due to covid the flight was cancelled. Asap is trying to keep the travel credit the airlines has already send to them. It boils down to them trying to steal my money and sell the credit to another customer. Do not use this company

Date of experience: February 7, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Timothy, Please accept our apologies for any delays caused by the overwhelming number of cancellations and refunds. Your request is still in progress and one of our representatives will contact you.

Canada
1 review
0 helpful votes
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Above and beyond what the title requires.
September 28, 2023

Drew was the agent that helped me today with my complicated demands. He made my experience easy and he made the process comfortable. I have yet to have delt with anyone as patient and serviceable as Drew! I was so impressed that I decided to make Drew my sole and primary travel agent in the future. Thank you Drew.

Date of experience: September 28, 2023
Candice J. ASAP Tickets Rep
over a year old

We are glad that our agent Drew was able to meet your expectations. Thank you so much for your positive feedback

California
1 review
0 helpful votes
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FIRST WITH ASAP
July 19, 2022

Rendev from ASAP ticket was very helpful, patient, and professional with personal touch... this was the first time i booked my plane ticket with ASAP and i did not feel that i was rushed... Thank you very much Rendev for helping me... excellent job

Date of experience: July 19, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Lucy,

It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!