• Arthur's Jewelry

Arthur's Jewelry

Overview

Arthur's Jewelry has a rating of 4.93 stars from 353 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arthur's Jewelry most frequently mention customer service, fast delivery, and good quality. Arthur's Jewelry ranks 4th among Discount Jewelry sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    9

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
26
Neutral
0
Negative
0
1
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What reviewers want you to know

Positive highlights

  • No matter where I am, o always get the same amazing prices, great customer service, and crazy fast shipping!

Critical highlights

No critical highlights yet

How would you rate Arthur's Jewelry?
Top Positive Review

“The best place to shop for Hawaiian jewelry”

Lynn G.
1/20/24

I live on the east coast and don't travel, so returning to O'ahu is nearly impossible. I turn to Arthur's when I want to add to my collection. This time, I ordered a lovely ring - maile and and plumeria. Scalloped edging and a 6mm which is about 1/4 inch wide. Easy to wear, I did order 1/2 size up to allow for air to circulate between my finger and the ring. Well priced and very quick delivery. I will order again.

Top Critical Review

“Service is different now”

JESSICA D.
9/4/20

I have purchased so much jewellery from this place & always had great service. However my experience this time was horrible. The tracking on my package hasn't moved in 5 days but they refuse to do anything. They said to WAIT 21 DAYS for my order to arrive. Ridiculous, did even offer a partial discount for the delay - siting slow delivery except for the fact that I'm an eBay seller & know that shipments have NOT been moving slow at all. I'd never order from this joke of an establishment again. No Aloha in their spirit.

Reviews (353)

Rating

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user lynng515
1 review
3 helpful votes
January 20th, 2024
Verified purchase
• Updated review

I live on the east coast and don't travel, so returning to O'ahu is nearly impossible. I turn to Arthur's when I want to add to my collection. This time, I ordered a lovely ring - maile and and plumeria. Scalloped edging and a 6mm which is about 1/4 inch wide. Easy to wear, I did order 1/2 size up to allow for air to circulate between my finger and the ring. Well priced and very quick delivery. I will order again.

A touch of Aloha!
September 9th, 2022
Verified purchase
• Previous review

I first came across Arthur's Jewelry at their Amazon store front. While the selection there is nice, I decided to see of there was an outside website and indeed there is. Fair prices, a lovely selection of Hawaiian jewelry. I've made several purchases and each arrived quickly, well packaged and suitable for gifting. As Hawai'i is too far for me to return soon, I am able to wear my jewelry and have a bit of Aloha with me.

Thumbnail of user timothyv130
1 review
1 helpful vote
August 8th, 2020

I purchased a coral ring for our 35th wedding anniversary two month in advance of the special day (I rarely do this!). My Wife loved the ring and wore it often in the following week until the coral stone fell off. The setting looks undamaged so I contacted Arthur's via their website for repair guidance. Two weeks have gone by with no response and I was debating what to do next when I read the fine print about returns and exchanges. 30 days from the purchase date seems ridiculous given the time required for delivery. The fact that I received no response was even more disappointing. They have nice merchandise but I won't be a customer in the future.

Thumbnail of user nicoleg1638
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

The jewelry I bought from this site was well made and unique. My order was processed and shipped very quickly. Will definitely buy from this site again. Thank you

Service
Value
Shipping
Quality
Thumbnail of user cindym988
2 reviews
1 helpful vote
October 10th, 2020
Verified purchase

I have received no shipping details and haven't received the item as of the date I was told it would arrive. Don't see any way to find out when it will arrive or if it will arrive.

Thumbnail of user arthurc51
Arthur C. – Arthur's Jewelry Rep

Our system will send you a shipping confirmation with tracking on the day we shipped automatically. If you didn't get it please check your spam folder. In case you still couldn't find it we have just resent the tracking to your email. Thank you for shopping with us.

Thumbnail of user tammyh1204
1 review
0 helpful votes
March 6th, 2024
Verified purchase

I have placed a couple of orders with Arthur's and have been totally happy with what I received. I feel the prices are very fair for the quality & craftsmanship of all the pieces I have ordered. We were just in Hawaii for a short vacation, but what I saw at the Aloha stadium was junky and alot of times tarnished and of bad quality (I know...one can't expect alot at a flea-market setting 🤷‍) ABC Stores have a ton of low quality inexpensive trinkets & jewelry and what I liked in other jewelry stores was rather on the high-end side. If your looking for nice quality pieces at reasonable pricing...I suggest Arthur's...you won't regret it!

Thumbnail of user lucyg248
1 review
1 helpful vote
December 2nd, 2023
Verified purchase

I ordered a 4. I received a 4.5. It ended up to fit another finger so I just kept it. I will be ordering from you again, your jewelery is beattiful! But please send the correct size. Thank you!

Thumbnail of user annies99
1 review
1 helpful vote
February 5th, 2019
Verified purchase

I paid for 2-day or perhaps next day shipping and didn't get my item until 2 weeks later. The tracker said the item hadn't been shipped. The item was just what I wanted, the only thing is, I wish I hadn't paid for that 2-day shipping because I didn't get it on time. I also keep getting emails to write a review, so that's why I am writing this.

Thumbnail of user puac1
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Finally found my ring! 12mm Hawaiian Plumeria Ring. I choose the edge style. Gives it a great pop! Very Comfortable & Beautiful!
I got my ring in less than a week. Fantastic service! Mahalo nui loa

Thumbnail of user barbarar2895
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

This is the second time I've purchased from Arthur's. His jewelry is so beautiful. I highly recommend this business!

Thumbnail of user privatep111
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Nice small earrings. Small, but nice quality. They will work well for a young girl.

Thumbnail of user jessicad696
1 review
1 helpful vote
September 4th, 2020
Verified purchase

I have purchased so much jewellery from this place & always had great service. However my experience this time was horrible. The tracking on my package hasn't moved in 5 days but they refuse to do anything. They said to WAIT 21 DAYS for my order to arrive. Ridiculous, did even offer a partial discount for the delay - siting slow delivery except for the fact that I'm an eBay seller & know that shipments have NOT been moving slow at all. I'd never order from this joke of an establishment again. No Aloha in their spirit.

Thumbnail of user arthurc51
Arthur C. – Arthur's Jewelry Rep

You placed your order on the 8/27 and we shipped on the next day 8/28. Our system will send out a shipping confirmation with tracking by the time we shipped. If you didn't receive it please check with your spam folder or we can resend it to your email. The tracking is showing it was delivered on 9/5. Due to Covid-19, some of the shipments may be delayed for a few days but we always try our best to send out as soon as we can. Thank you for your understanding.

Thumbnail of user kbw5
1 review
0 helpful votes
March 13th, 2023
Verified purchase

Fast delivery, but quality could have been a bit better. Overall satisfied.

Thumbnail of user kurtisc27
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Bought a Hawaiian ring for my niece and ended up buying one for myself! Quality was more than I expected, and the price was too good to pass on!

Thumbnail of user dianes2933
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Items purchased were exactly as described. Fast shipping with careful packaging. Will order again

Thumbnail of user aliciad372
1 review
0 helpful votes
November 19th, 2023
Verified purchase
• Updated review

Love these Hawaiian bands. My coworker complemented me on mine so I ended up purchasing one for her….hoping it fits. Highly recommend and they make great thumb rings.

Perfect thumb ring!
September 3rd, 2023
Verified purchase
• Previous review

Exactly as described, fast shipping and beautifully made.

Service
Value
Shipping
Quality
Thumbnail of user mariposag2
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

Gave to wife for her birthday and she absolutely loved it

Thumbnail of user annas598
1 review
0 helpful votes
March 15th, 2020
Verified purchase

I have been visiting Arthurs jewelry site for a few years and I am very happy with my orders. They are quick and keep you posted as to what is happening with your order. I will continue to visit the site and buy from Arthurs. They go above and beyond helping a customer.

Thumbnail of user ah691
1 review
0 helpful votes
November 4th, 2023
Verified purchase
• Updated review

Wonderful products. Fabulous service. Reasonable price. Quick delivery. Very pleased with my purchase.

Beautiful
May 6th, 2023
Verified purchase
• Previous review

The sterling silver ring arrived earlier than expected. It was very pretty and elegant. I had a flawless experience through the process and price was very reasonable. I am totally pleased with this transaction.

Thumbnail of user lindad2847
1 review
1 helpful vote
January 18th, 2023
Verified purchase

I came across this pendent somewhere else but when I went to place the order it was out of stock. I did some research and found the same pendent at Arthur's Jewely BUT half the price of the other store! The ordering process was fast and easy and my BEAUTIFUL new pendent is even more beautiful in person, and was delivered to my home in less than a week. I am thrilled with the product, service and overall experience of shopping at Authur's Jewelry! HIGHLY RECOMMEND

Thumbnail of user judys1478
1 review
0 helpful votes
November 30th, 2022
Verified purchase

It may be my fault for not reading size of the earrings but they are very very small…look like a child's earring.

Thumbnail of user costeneahp
1 review
0 helpful votes
January 8th, 2023
Verified purchase

Quick shipping and item was just as advertised. My son gave me one just like this for Christmas a few years ago but I lost it recently.

Thumbnail of user karenw2770
1 review
0 helpful votes
August 7th, 2022
Verified purchase

Items are very nice but not the size I expected. They are for a child. I believe I measured according to the given measurements. These are nice but need to be about three times bigger. Would not buy from this vendor again.

Thumbnail of user zoeyg17
1 review
1 helpful vote
March 7th, 2023
Verified purchase

Bought a here and i love it great material too it wants me to have 50 letter minimum so yeah.

Thumbnail of user annew702
2 reviews
4 helpful votes
August 10th, 2023
Verified purchase

I have bought many things from Arthur's...all as described. I love their pieces and the quality. Yesterday, I learned they are giving charity all of their sales money this month so that it will help the victims of The Maui fires. Love their.

Thumbnail of user sarahb619
1 review
1 helpful vote
February 1st, 2019
Verified purchase

I got the bracelet but the package was destroyed and the bracelet bent as it was in an envelope and it had jammed in the machines. The bracelet was still very beautiful and excellent quality but it was not actually the pattern that I had ordered which was disappointing as I had ordered the same pattern as myself, my sisters and our mother as part of a family tradition. Since it takes a long time to get here there wasn't time to switch the bracelet before Christmas even if they had been willing. It is beautiful but the whole experience was a bit disappointing.

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From the business

925 Sterling Silver Hawaiian Jewelry, 14K Hawaiian Jewelry, Hawaiian Koa Wood Jewelry, Fine Jewelry, Precious and Semi-precious Gem Stone Jewelry and more...

Business History

We have been doing business in Hawaii for more than 30 years and we carry large selections of Hawaiian plumeria jewelry, sea life jewelry, Hawaiian handmade heirloom jewelry, Hawaiian Koa wood jewelry, precious and semi-precious gemstone jewelry, coral, pearl, 925 Sterling silver chain, 14K gold chain and more. Please visit our website arthursjewelryhawaii.com

Aloha!

Company Representative

Thumbnail of user arthurc51
Arthur C.

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