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Art.com has a rating of 1.75 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Art.com most frequently mention customer service, delivery date, and business days problems. Art.com ranks 835th among Home Decor sites.
No positive highlights yet
I wrote a 2-star review about art.com last week after getting no response from an email to their customer service about a return/refund request (their on-site "initiate a return" function does not work). I am very happy to say that, after one week, I got a response via email from art.com customer service with instructions to apply for a return or refund. I followed instructions, spoke on the phone with a return specialist and followed that up with a second email to *******@art.com containing my photos of my item, and within minutes, I kid not, a response came and then refund was approved. I am very positively impressed (;^)) and now write this positive review. Summing it up -- I think art.com prints are good quality (in retrospect they often sell different versions of the same print with different color palates and I should have studied them more carefully); shipping packaging is great and protective, customer service is great though initial email response can be slow around the Holidays, their in-website "initiate a return" function does not work and instead one should phone them for good service *******143), and their framing is ok but not great quality -- but overall, with the free shipping, art.com products are a good deal and customer service is great.
I ordered a framed picture and it arrived with broken glass. It was not bubble wrapped although I paid $50 for shipping. I contacted them and they offered either a refund or another picture. I opted for another picture but asked that they bubble wrap it. They did not and it arrived broken. They will not give me a refund unless I mail it back to them at my expense. Do not buy from this company.
I am really disappointed in the artwork I received from ART.com. The quality of the print is poor. Online the prints look really good, however the prints I received were grainy and visible. This distracted from the artwork. Even though it was framed well, the framing material is cheap. I think the artwork you get from Kohl's or someplace similar is of better quality and I'm not just saying this, I am sincere. I've attached proof of purchase.
Tip for consumers:
Art.com states that no refund will be given unless there is damage or non-conformity. Who decides what non-conformity means? This vagueness means that art.com can decide that their art work conforms and therefore no refund will be given. In order to decide if it conforms or not you must return the art. Once art.com reviews, and if they decide that it 'conforms' they will return it to you at your cost. Most likely that means that the consumer will not receive a refund.
Products used:
Donating to Goodwill.
Here was my email to them. I received no response at all.
This was my first time ordering from you and I am sorry to say I will probably not order again. I think it is important to hear feedback.
I like the print but for the price the attention to detail and quality of the finished product is not there. There is a thread stuck inside that is pretty visible, there is a gap between the acrylic and the frame that is pretty noticeable and the frame itself has a chunk out of the wood that was painted over. If this was a $50 product I could look past these things. I am keeping it on my wall because it is my bedroom and only I can see these things for the most part, but you should make sure your end product is higher quality for the price point Sorry for the negative message but repeat business is important to you I would think.
We paid over $400.00 for a framed print (acrylic not glass). After just over a year, it's formed large, extremely visible bubbles beneath the print. The art is not exposed to either heat or cold, nor is it in direct sunlight. We reached out to Art.com, given their 100% satisfaction guarantee, but was told that's only valid for 60 days. Be warned.
Tip for consumers:
They will not guarantee their work after 60 days. Art should last longer than 2 months.
Products used:
Framed artwork
Bought three photo prints. They are printed on VERY thin paper that makes framing difficult. Even the resolution is not good. Buy elsewhere -- try FineArtAmerica site for example.
After repeated attempts to obtain help logging into the art.com site and receiving curt and unhelpful responses, I am baffled that these people are still in business! Is there an owner there that cares about the business? Reads reviews? I am shopping online a great deal on a current project and have no issues with Amazon, Ballard Designs, Grandinroad, Wayfair, Crate and Barrel, Williams Sonoma, CB2, Pottery Barn and everyone except Home Depot, whose website isn't responsive (the people are friendly and helpful though). Shameful! And it is so frustrating for potential customers looking for help finding their account information.
Tip for consumers:
You cannot retrieve your password so be sure to keep it save in several places otherwise it will be impossible to
access past purchases etc......
Products used:
Everything that wasn't damaged or the wrong size.
I purchased a 30x36 framed print. I love the selection but paid $200+ for this print and the hanger on the back on the framed print was so off center. For the price of these framed prints that should be quality checked prior to shipment. It caused me much effort to make it work and it was so unnecessary.
I've been pleased with the many purchases I've made on Art.com... but what I'm not pleased with is their current website. I use an Android phone for all internet activity... NOT a computer... and the website has become unusable for me. You could spend hours doing what should take 15 minutes. Whatever it is that you've done... please fix it. I will not be coming to your website until you fix it.
Products used:
Prints
Framed canvas arrived much darker than example given and it looks cheap. Won't use them in the future.
Tip for consumers:
I should have looked for alternative reviews. Art.com's site gives a 4.5 star but when checking now, there is no way to read the reviews.
Products used:
Canvas print art
Due to the delay on the order, I was not able to inspect the art before giving it to my friend as a birthday present. He opened the box and there it was, a poorly made framing job, sticking up like a thorn with no possible remedy other than a big apology. Stay away from this company
Text on Image - why and who would want that! I don't want the hassle of returning but this is not what I wanted. See pic attached.
I waited 2 weeks to get my print even through they said it would ship in 3 days. I finally opened it and it was the wrong print! I was furious. I have been waiting another week for the correct print to ship and just got an email at 2am this morning that it hasn't even shipped yet and it will be delayed. +1 star they let me keep the wrong print...
Waterlillies by Monet.
Original image stretched ten times to show no detail whatsoever! Looks like a hot mess of blues and greens. Don't believe in their sales! It's a scam! At least they gave me a full refund.
Found my purchases to be good ones but, and this is consistent throughout all the purchases, their shipping is horrific. Absolutely horrific! I now purchase from other sites that give consistent two-day delivery.
Tip for consumers:
Their art is fine it is just their terrible methods for getting the art to you.
Products used:
All purchases hang on my walls.
Although, I haven't received my very first order from Art.com, I am irritated that the delivery time takes so long. I placed my order on 7/6/2020 and the delivery date is estimated to be 7/18/2020. Not happy.
I ordered a wooden art piece, very small and light weight. $10 shipping and it wasnt worth the item price either, but I suppose thats subjective. Shipping time was fine, but I didnt receive any notice until the day of arrival.
There's nothing wrong with the product but this company loves to change prices on a whim. While their "sales" last for an enumerated period of time, nothing stops them from changing the base price of items that you indicate an interest in. Play games with this company because they play games with their customers, shop from different IPs and don't assume the prices will remain the same from day to day--even if a "sale" last for several days.
I ordered two of her pictures for our bathroom! And I have not received them. This company keeps me on hold on the phone. I was told that their was a shortage of UV plastic glass and so I opted for another glass. To date, October 3,2019, nothing has been received. This company needs to get their act together. Very very irritating.
I ordered 2 Mondrian prints, each was supposed to be framed in a Metropolitan frame. One came in the correct frame and the other didn't, even though the packing slip said it was.
Short version is, I had to provide a picture of the print in the wrong frame and tell them whether I wanted a replacement or refund. I chose a replacement since they were to be a grouping (and the red trim in the frame complemented the colors in the prints so well), and then got an email saying that they were out of stock on "certain components of the item" and couldn't guarantee shipment for another week, and to let them know whether I wanted to wait or cancel. I chose to wait.
We'll see what happens next.
My advice is, if you're ordering multiple items, don't assume they'll all be what you want, or that you'll get a replacement very soon when they aren't.
I ordered and paid for non glare glass for my print. It came with acrylic not sure what grade. Quality of print is not that of the giclee process.
Lastly the package came with bugs in it. I found two of them hopefully there are not more in my home.
I read other horrible reviews AFTER I placed my art.com order but. The print I bought is hard to find and I was holding hope that reviews were wrong.
It is hung in my house. Not worth the trouble to try to return. But WON'T USE THIS SITE AGAIN.
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Art Prints, Framed Art, Original Art & Home D̩cor items at Great Prices. Custom Framing and Canvas Transfer available. Fast Delivery, 100% Assured Satisfaction.
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