Ark Swimwear

Do not buy from ark. They basically make money out of you when you refund the product.
Product quality is poor. You will want to refund it. When you do, you will be charged a refund PENALTY. It's ridiculous. I have never come across this in all my years shopping online. They told me they charge a penalty to avoid people returning on mass. What about the genuine customers who only buy two pieces? Do not buy from ark.
On top of it all their customer service is the worst I have ever come across. Misleading.
As a customer, don't be mislead by instagram. I never really write reviews but I felt the need to warn others! You'll be sorry if you do. I lost $40 Do not buy from ark.

I don't recommend this brand. From now on I'll check the return policy when using a brand I've never purchased from. I wanted to buy one piece swimsuit from them. I am xs-s size in all my clothes. After reading the reviews I got M size just to be safe. When it came u could barely put it on, it was a children size. I wanted to exchange for the bigger size, they told me they don't provide a return label and I had to ship it myself to Australia for 40$! Additionally, when they got it, they told me that it had a stain in the crotch, which is a complete lie! The protective film was in place, I took it off right away and there simply nothing I could stain it with. That looks like a scam. When I told it to the customer service, they told me they need to keep additional 20$, what pissed me off. I didn't want their store credit as I didn't want to anything with their company. They were so confident, they gave me the name of consumer agency name so I could file a complaint- I guess I wasn't the first one.Now I comment to all their social media posts so other customers don't fall for it, and I recommend you do too.

I had purchase a couple of swimsuits last year which when received did not fit. Then started the return process back and forth ( spending pretty much as much on returns than the garments) then eventually decided on a credit note which is valid for 6 month. I received my order today to another swimsuit in a size small that looks like a child size 4. Very fed up with In inaccuracy in sizes. Now one again I'm left with a swimsuit that fits half of my body and will have to once again return it. My honest opinion with this brand is that there swimsuits are made for children bodies ( if that) and will never ever buy from this brand again! Do yourself a favour and don't waste your time purchasing from this brand it's a complete joke!

"WARNING"
DO NOT BUY FROM THIS COMPANY!
Like most reviews on here! Disgusting, fraudulent, misleading.I was not giving up until I got my money back, this company needs to be shut down! You'll notice they have no proper social media outlets, you can't write a review or post on their page, no google review! Very clever of them, I'm so happy PayPal got my money back, 1 star is overkill, there is so much more I could say about this company & the Owner Alex & her disgusting behaviour telling me to except I need change sizes to fit into their swimwear especially when I've always been a 10 for all swimwear & brands, shocking behaviour! I gave my measures & they couldn't even guide me on what to swap it with! THEY DONT EVEN KNOW THEIR OWN BRAND! I live in Sydney (northern beaches) which is where their company is located, might pop past & see if they actually reside at that address, probably just a cover! I hope they read this review & I will try & post this everywhere I can. You should be ashamed Arkswimwear & I hope you are shut down ASAP

I bought a number of bikinis from here knowing they could be exchanged as per Ark's terms and conditions. Only one bikini for so I returned the others with a request for an exchange. Purchase was end of February 2024. It's August 2024 and I do not have my bikinis. I continue to chase by email (the only method of communication) and have had a reply once each month but still no sign of my exchanges. I have never seen such poor (non existent) customer service. It's a lot of money.

Teeny-tiny bathing suits made for teeny-tiny people. Do not buy with the hopes of seeing if they will fit, and definitely do not plan on returning them if they do not fit. Returning is a horrible experience. No refunds are possible. Exchanges only. But the company is in Australia, so prepare to spend $70+ just to ship back. I paid Ark $25 for a DHL shipping label on May 30, per their customer service's suggestion, and still have not received the label (it is June 6), despite multiple follow-up inquiries I've made. So, adding insult to injury, they got my ridiculous amount of money for these un-returnable and unwearable suits AND an additional $25 for what feels like a scam. I am extremely disappointed and dissatisfied by my experience with this company. Never again.

Ive been emailing Ark to try and organise an exchange - (they don't do refunds) but after my initial response from them (which was generic and didn't reference any of the information I had already emailed in) I haven't heard a word. I've already sent back the product so am now just out the cost of the bikini with nothing to show for it and no further responses.

I agree with everyone's complaints on return exchange policy. I only gave them a 3 because I do believe the suits are great. After much complaining I finally got exchange form. I included it believe for anyone else trying to find it

A company that does not disclose where its products are made, out of which materials and with what production practices, in our day and age can only mean one thing - FAST FASHION. You are accomplice in polluting the earth we all share, probably exploit factory workers in the global south, but you have the audacity to claim a "moral" stance in a conflict you have no personal stakes, experience or expertise in. Your hypocrisy screams you are only doing this for internet clout, and on the expense of real human beings - some of which are in your costumer base. Clean up your own harmful practices before lecturing anyone else about morals and justice. Especially when according to your set of morals SA is okay if it's done to women civilians from a country who's political leadership you disagree with. Such a shameful stance to take as a business selling to women. If you think some women deserve SA, my moral compass says I will never support you.

They have the worst return policy and customer service, The return policy basically means you are out of pocket regardless. They take ages to respond to emails, and even though I had emailed 3 times, they only replied to my first email pretending they hadn't seen the others. I can see they work off a Salesforce CRM as the images they sent me came off that web address, so they would have clearly seen the whole email chain!

I just wouldn't buy from them ever again. As a bikini company they would know how important it is giving their customers a way in which to try on the stuff without making the whole experience in returning so difficult.

Emailed 5 times, got back to me a week later saying they "were updating communications". Item came unfinished with strings hanging out of the seams in multiple places. They said "the item is not damaged" even though I fully had proof. This company is a money hungry scam as much as they claim to have the utmost care for their customers. Styles are cute but cheaply sewn and don't even tryyyy to email them for any reason bc they won't reply and will gaslight you. Gross business practice. Save your money.

Clasp pops open while wearing, fabric and clasp hook both slippery (plastic and flimsy). Customer service will only exchange if unworn… catch 22 if you have a problem after you wear it. They suggested daughter should have gone down a size because stretches in the water but that would also negate their exchange policy.
Fabric also started to rough up after hardly any use.
Multiple emails and Insta messages to them but little response.

The worst swimsuit and customer service I have ever experience in my life. I am 63kgs and 5'3. I ordered a Medium and it fits like an XXS. There customer service only got back to me after I resorted to commenting on their instagram pictures. Such poor customer service they dont give a crap. They dont offer returns only exchanges and you have to pay for postage both ways.

Made an online order with Ark Swimwear on 19/5/24 received on 21/5/24 sent top only back for exchange for different style top they received the exchanged item on 30/5/24. After numerous emails chasing them up, they sent 1 response after I made a claim with PayPal saying they would send the top if I cancelled the claim, I immediately replied asking them to email the tracking number and confirmation of shipment and I then I can cancel the claim. Received email from PayPal last night that Ark Swimwear has sent response to my claim with a tracking number, I searched the tracking number with AusPost and it's the original tracking number from the 21/5/24! They are playing games. All I want is the service I paid them for! DO NOT BOTHER WITH THEM. There is better swimwear out there.

I've purchased from ark swimwear a couple of times but the most recent purchase has left a sour taste and I will not be purchasing from this company again. This company clearly has incompetent leadership and lacks efficient processes. After requesting for an exchange given the misleading size guidance on a bikini top — I was finally given the shipping label after multiple emails and two weeks of delays. I was then asked to pay for another shipping label to send back the bikini top. All of this back and forth resulted in the exchange (which hasn't even been sent yet) being sent back after my vacation date. There are many other small boutique companies that offer great customer service and sadly this isn't one of them. Avoid lots of frustration and purchase from someone else who values your custom. This brand does not.

I got a swimsuit for $130. A few months after wearing it, my swimsuit is facing a huge discoloration. I reached out to customer service maybe 4 times in the last 10 days, but I never got an answer. They also delete the bad reviews/comments from their website and Instagram.
Don't waste your time and order somewhere else.

I've been buying Ark for years and they are my only go-to bikinis now - they're the most comfortable and easiest to wear. And the shipping is so fast I've never had a problem. I don't understand the other reviews on this site - I LOVE this Australian company. The designs are so simple and the fabric is heaven to touch, plus I've put them through the washing machine a few times and they're still amazing years after. The way they gift box and tissue paper you can tell the business really loves what they do and care. I will rave about Ark Swimwear to everyone! Customer for life.

I love the look and fit of Ark swimsuits, unfortunately the quality is extremely poor. After 1,5 years the bottom has twice the size - you can see it in the attached picture - both bottoms had the same size at the beginning. I live in Germany so I have not wore the Bikini this often. I tried to contact customer service to get any kind of refund - but no chance.