Archives

Never gives refund. VERY RUDE customer service. Records are from personal research previously added.

We are sending in complaints to the FBI, the Utah State AG, the CA State AG, the BBB, as this is a shell front for identity thieves.

They operate by sending your request for data to a legitimate site, returning those records, then you sign up, and as they have nothing else nothing to offer, they request you enter your Card again, for the SIlver Gold or Platinum service, and if you do, there's always nothing, and another sign up "come-on".

We have all their email responses, and our email promises to take them to court. We have been told they are a front for very clever IDENTITY THIEVES. Remember this fraudulent service is one people think is legit, and enter sensitive family information...

If you have given them your credit card, contact your financial institution, have it cancelled IMMEDIATELY. And watch for unusal charges.

I did the free "test" search on my ggrandfather's name which indicated document were available within the Archives database. Once I paid for a membership and did the same search, NO documents were in their database for the same name. False advertising! Then I did a search on my ggrandmother, birth entered as 1840 +/- 2yrs. Archives search engine returned 101 hits! 100 of the 101 were from the "LIVE persons" database (the other one was on the surname itself). This would make my grandmother 175 years old. NOTHING about her should be located here. This site is a major waste of money and a scam. I GAVE THIS SITE ONE STAR BECAUSE IT WOULD NOT ACCEPT ZERO STARS.

Signed up for a free 7 day trial on 5/16. Had to enter credit card info so I gave them my PayPal business debit card. Canceled on 5/23, they confirmed via email that my membership privileges were canceled as of 5/23. WITHIN THE SEVEN DAYS. On 5/24 they attempted to take $7.95 out of my PayPal account AND to take $49.95 out. No money in account (debit card) so that failed. They tried again five more times in the next month. During that month long period I repeatedly:

1) called their 800 number only to be told by a live person that their computers were down and they couldn't access my records.
2) went on-line and canceled (receiving an on-screen confirmation that I would not be billed anymore and that I had no payment record on file)
3) sent them an email requesting they stop billing me

As of yesterday, June 27th, they were still trying to bill my PayPal Debit card for $49.95. I have deliberately swept all of my money out of my PayPal account while this is going on because I am not going to let these crooks steal $49.95 of my money.

Today, June 28th, I finally reported my PayPal debit card stolen and asked for a replacement.

These people are either incompetent, or crooks, or both. Whatever - don't make the mistake of giving them your financial information, you WILL regret it.

Here is the "latest" scam from AncestryDotcom.

I enrolled in Ancestry and dutifully gave them a CC#. I cancelled within 5 days and got the confirmation of the cancellation and the $39.95 never appeared on my CC bill.

However, they gave my CC # to a "marketing partner" called One Great Family (OGF) who immediately charged my account for $59.88. I called OGF who immediately cancelled my membership but couldn't refund my money. Instead I was referred back to Ancestry.

At this point, I could see what was going to happen, so I called Visa and filed a dispute on the charge. They blocked the charge until they could investigate,

Then came the "finishing touch". Someone, probably Ancestry, sold my CC# and the buyer started using it. Thankfully Visa sensed fraud and called me. I told them that I had not made the charges and Visa shut down the account and will be reversing all the charges.

For the record, I'm filing a complaint with the Feds and with my State Attorney General.

This fraud has to stop.

If I could, I would give Ancestry and One Great Family MINUS 5 stars.